KitchenAid KGCU463VSS Use & Care Guide - Page 14

Burner sparks but does not light ■ Is there continuous sparking, but the burner does not light? Discontinue use of the surface burner and contact a service technician. Excessive heat around cookware on cooktop ■ Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area. Cooktop cooking results not what expected ■ Is the proper cookware being used? See "Cookware" section. ■ Is the control knob set to the proper heat level? See "Cooktop Controls" section. ■ Is the cooktop level? Level the cooktop. See the Installation Instructions. Grill and Griddle results not what expected ■ Was the grill or griddle preheated? Preheat grill or griddle. See "Even-Heat™ Grill" or "EvenHeat™ Electric Chrome Griddle" sections for more information. ■ Is there proper air circulation between foods? Space food evenly across the grill grates. ■ Are foods taking too long to cook? Partially frozen or very cold foods will increase cooking time. Thoroughly defrost foods. ASSISTANCE OR SERVICE Before calling for assistance or service, please check "Troubleshooting." It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance. To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center. In the U.S.A. Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230. Our consultants provide assistance with: ■ Features and specifications on our full line of appliances. ■ Installation information. ■ Use and maintenance procedures. ■ Accessory and repair parts sales. ■ Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). ■ Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide afterwarranty service, anywhere in the United States. To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages. For further assistance If you need further assistance, you can write to KitchenAid with any questions or concerns at: KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. Accessories Accessories U.S.A. To order accessories, call the KitchenAid Customer eXperience Center toll free at 1-800-442-9991 and follow the menu prompts. Or visit our website at www.kitchenaid.com and click on "Shopping Options." Go to "Replacement Parts & Accessories" and click on "applianceaccessories.com." Portable appliances, bakeware, cookware, gadgets and textiles are also available. KitchenAid® Stainless Steel Cleaner and Polish Order Part Number 4396920 KitchenAid® Stainless Steel Wipes Order Part Number 8212510 Cooktop Cleaner Order Part Number 31464 Cooktop Protectant Order Part Number 31463 Gas Grate/Drip Pan Cleaner Order Part Number 31617 All-Purpose Appliance Cleaner Order Part Number 31682 Griddle Order Part Number W10190534 Grill and Griddle Cover Order Part Number W10160195 Wok Ring Order Part Number W10216179 Stainless Steel Knobs - 6 Burner/1 Grill/1 Griddle Order Part Number W10231704 Stainless Steel Knobs - 4 Burner/1 Grill/1 Griddle Order Part Number W10231703 14