Kodak 8874778 User Guide - Page 79

Problem solving Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak Scan Station 100. Problem Possible Solution Scan Station will not scan/feed documents Make sure that: • the power cord is plugged securely into the back of Scan Station and the wall outlet. • the power switch is on. • the wall outlet is not defective (call a licensed electrician). • document(s) is making contact with the feed rollers. Scan Station is unresponsive • Press and hold the green Soft Start button on the back of the Scan Station for about 5 seconds. Image quality is poor or has decreased • Clean the Scan Station. See the procedures in the Administrator's Guide, A-61588, Chapter 6, Maintenance. Documents are jamming or multiple documents are feeding Make sure that: • the input tray and side guides are adjusted for the width of the documents you are scanning. • the output tray is adjusted for the length of the documents you are scanning. • all documents meet the specifications for size, weight, and type as outlined in the section entitled, "Document preparation". • the Scan Station is clean. • the feed module is installed properly and securely in place. Distorted images The feeder holds up to 50 documents in the input tray. During scanning, you cannot add documents to the feeder. If you add documents, your images may be distorted. No images are being displayed • Documents should only be inserted in the feeder after the Scan Station is powered up and ready. If you place documents in the input tray before the Scan Station is powered up, the documents are fed, but no images are displayed. • If you are scanning one side of a document, be sure the side you want to scan is placed face down and top down in the input tray with the side you want to scan facing the input tray with the back toward you. Image has clipped corners If your images have clipped corners, the skew angle was too large for the Scan Station to handle. Be sure documents are placed in the input tray with the edges aligned and the side guides positioned correctly to accommodate the size documents you are feeding to avoid large skew angles. First image in a batch appears "washed If the scanned documents in a batch have more than a 25 degree skew, out" the first image in the batch might appear washed out. Be sure that documents are placed in the input tray with the edges aligned and the side guides positioned correctly to accommodate the size documents you are feeding to avoid large skew angles. Roller marks appear on the document after scanning Unsuccessful fax delivery Black lines appear on the scanned document Clean the rollers. See the procedures in the Administrator's Guide, A-61588, Chapter 6, Maintenance. • Verify that your return email address is configured correctly. • Be sure the fax number that you are sending to is correct. Once the fax number is verified, try again. If errors persist, contact your Administrator. Clean the imaging guides and white strips next to the imaging guides. See the procedures in the Administrator's Guide, A-61588, Chapter 6, Maintenance. 4-2 A-61544 July 2008