Konica Minolta Kodak Ngenuity 9090DC User Guide - Page 71

A-61662, October 2011, Image and Feeding, Error Message, Possible Cause, Possible Remedy

Get Konica Minolta Kodak Ngenuity 9090DC PDF manuals and user guides View all Konica Minolta Kodak Ngenuity 9090DC manuals
Add to My Manuals
Save this manual to your list of manuals

Page 71 highlights

Error Message CGA Port Not Responding Corrupt or Missing MC Firmware Image and Feeding • Streaks in the image • Reduced bar code recognition rates • Blurred images • Artifacts in the image • Skewed documents • Multifeeds • Feeder jams • Transport jams • Page frame errors Entry/exit sensor errors Possible Cause ... ... Possible Remedy Cycle power to the scanner. If the problem persists, contact Technical Support. Contact Technical Support. • Imaging guide(s) and/or camera cover(s) need to be cleaned. • Camera(s) need to be calibrated. • Clean the imaging guides. • Clean the camera covers. • Calibrate the camera(s). See Chapter 6, Maintenance. • Feeder needs cleaning. • Pick, drive and/or separation tires need cleaning. • Clean the pick and drive tires. • Clean the separation roller. See Chapter 6, Maintenance. • Transport needs cleaning. • Page sensors need cleaning. • Clean the transport area. • Clean the sensors. See Chapter 6, Maintenance. Transport sensors need cleaning. Clean the sensors. See Chapter 6, Maintenance. Feeder table does not automatically lower after the last page is fed Image is too dark Feeder sensor needs cleaning. Clean the sensors. See Chapter 6, Maintenance. Camera(s) need to be calibrated. Calibrate the camera(s). See Chapter 6, Maintenance. Slippage of documents or multifeeds Color image lacks fidelity Scanner throughput has decreased Dog-earring pages • The pick and/or drive tires are worn out. • The feed rollers need cleaning. Camera(s) need to be calibrated. Tires on the pick and drive rollers are installed incorrectly. The straight pass-through door is not fully or completely closed. Clean and/or replace the pick, drive and/or separation tires. See Chapter 6, Maintenance. Calibrate the camera(s). See Chapter 6, Maintenance. Confirm pick and drive rollers/tires are installed properly. See Chapter 6, Maintenance. Confirm the straight pass-through door is fully closed. If the problem persists, contact Technical Support. A-61662 October 2011 7-3

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
A-61662
October 2011
7-3
CGA Port Not Responding
...
Cycle power to the scanner. If the
problem persists, contact
Technical Support.
Corrupt or Missing MC Firmware
...
Contact Technical Support.
Image and Feeding
• Streaks in the image
• Reduced bar code recognition
rates
• Blurred images
• Artifacts in the image
• Imaging guide(s) and/or camera
cover(s) need to be cleaned.
• Camera(s) need to be calibrated.
• Clean the imaging guides.
• Clean the camera covers.
• Calibrate the camera(s).
See Chapter 6,
Maintenance.
• Skewed documents
• Multifeeds
• Feeder jams
• Feeder needs cleaning.
•
Pick, drive and/or separation tires
need cleaning.
• Clean the pick and drive tires.
• Clean the separation roller.
See Chapter 6,
Maintenance.
• Transport jams
• Page frame errors
• Transport needs cleaning.
• Page sensors need cleaning.
• Clean the transport area.
• Clean the sensors.
See Chapter 6,
Maintenance.
Entry/exit sensor errors
Transport sensors need cleaning.
Clean the sensors.
See Chapter 6,
Maintenance.
Feeder table does not
automatically lower after the last
page is fed
Feeder sensor needs cleaning.
Clean the sensors.
See Chapter 6,
Maintenance.
Image is too dark
Camera(s) need to be calibrated.
Calibrate the camera(s).
See Chapter 6,
Maintenance.
Slippage of documents or
multifeeds
• The pick and/or drive tires are
worn out.
• The feed rollers need cleaning.
Clean and/or replace the pick,
drive and/or separation tires.
See Chapter 6,
Maintenance.
Color image lacks fidelity
Camera(s) need to be calibrated.
Calibrate the camera(s).
See Chapter 6,
Maintenance.
Scanner throughput has
decreased
Tires on the pick and drive rollers
are installed incorrectly.
Confirm pick and drive rollers/tires
are installed properly. See Chapter
6,
Maintenance.
Dog-earring pages
The straight pass-through door is
not fully or completely closed.
Confirm the straight pass-through
door is fully closed. If the problem
persists, contact Technical
Support.
Error Message
Possible Cause
Possible Remedy