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Konica Minolta bizhub C754 bizhub C654/C754 Troubleshooting User Guide - Page 24

When an error message appears

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2.3 When an error message appears 2 2.3 When an error message appears When an error is detected, the following message appears. Take the appropriate action according to the message displayed on the screen. If you cannot resolve the error, write down the [Trouble Code], and contact your service representative with the power plug disconnected from the power outlet. In normal circumstances, the phone number and fax number for your service representative appear in the center of the screen. NOTICE If a defective part can be separated in order to be able to continue operations after a problem has been detected, [Continue] or [Recover Data] is displayed. To continue operations, select any key. However, the problem has not been resolved, so contact your service representative immediately. bizhub C754/C654 2-4

Section	Page
Table of contents	2
1 When a Paper/Staple Jam Is Occurring	5
1.1 Screen that appears when a paper/staple jam has occurred	5
1.2 When a paper/staple jam is occurring	6
1.3 When a paper jam is occurring in the ADF	7
1.4 When a paper jam is occurring at the right-side door	8
1.5 When a paper jam is occurring in a paper tray	9
1.6 When a paper jam is occurring on the Finisher FS-534	10
1.7 When a paper jam is occurring on the Finisher FS-535	12
1.8 When a paper jam is occurring on the Z Folding Unit ZU-606	14
1.9 When a paper jam is occurring on the Post Inserter PI-505	15
1.10 When a paper jam is occurring on the Job Separator JS-602	16
1.11 When a staple jam is occurring on the Finisher FS-534	17
1.12 When a staple jam is occurring on the Saddle Stitcher SD-511	18
1.13 When a staple jam is occurring on the Finisher FS-535	19
1.14 When a staple jam is occurring on the Saddle Stitcher SD-512	20
2 Main Messages and Remedies	22
2.1 When a message appears to replace consumables or carry out cleaning	22
2.2 When a paper jam message persists	23
2.3 When an error message appears	24
2.4 When [Stabilizing image.] appears	25
3 When Printing Quality Has Deteriorated	27
3.1 Cleaning the Electrostatic Charger Wire	27
3.2 Cleaning the Print Head Glass	28
4 When the Machine Cannot Be Powered On	31
5 When the Touch Panel Is Not Visible	33
6 Cannot Print	36
6.1 Cannot print	36
6.2 Main messages and remedies	41
6.3 Test printing	42
6.4 Printing a file from a User Box	43
6.5 Setting an encryption passphrase for the printer driver	44
6.6 Enabling user authentication or account track on the printer driver	45
6.7 Permitting printing by public users	46
7 Cannot Perform Network Fax/Network Scan	48
7.1 Cannot perform network fax/network scan	48
7.2 Network fax error code	51
Transmission system error code	51
Reception system error code	53
7.3 Printing a destination list	54
8 Cannot Use the Fax Function	56
8.1 Cannot transmit faxes	56
8.2 Cannot receive faxes	57
8.3 G3 fax error code	58
Transmission system error code	58
Reception system error code	59
8.4 Main messages and remedies	60
8.5 Setting [Dialing Method]	61
8.6 Setting [Check Dest. & Send]	62
8.7 Setting the number of RX call rings	63
9 Cannot Copy	65
9.1 Cannot copy	65
9.2 Main messages and remedies	68
10 Cannot Save in a User Box	71
10.1 Cannot save in a User Box	71
10.2 Main messages and remedies	72
10.3 Deleting files from a User Box	73
11 Network Error Codes	75
11.1 About network error codes	75
11.2 Displaying network error codes	76
11.3 Error code list	77
12 When the Bit Count Does Not Match between the Server and the Client	93
13 When a Message Appears to Replace Consumables or Carry Out Cleaning	95
When staples in the finisher have run out	95
When the punch scrap box is full	95
When toner is running out in the Toner Cartridge	96
When the Imaging Unit needs to be replaced	96

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bizhub C754/C654

2-4

2.3

When an error message appears

2.3

When an error message appears

When an error is detected, the following message appears. Take the appropriate action according to the

message displayed on the screen. If you cannot resolve the error, write down the [Trouble Code], and contact

your service representative with the power plug disconnected from the power outlet.

In normal circumstances, the phone number and fax number for your service representative appear in the

center of the screen.

NOTICE

If a defective part can be separated in order to be able to continue operations after a problem has been de-

tected, [Continue] or [Recover Data] is displayed. To continue operations, select any key. However, the prob-

lem has not been resolved, so contact your service representative immediately.