Konica Minolta bizhub C754 bizhub C654/C754 Troubleshooting User Guide - Page 66

bizhub C754/C654

9-3

9.1

Cannot copy

9

Images are tipped.

Is the original positioned correct-

ly?

Correctly position the original

against the

Original Scale

.

Load the original into the

ADF

,

and slide the adjustable

Lateral

Guide

to fit the size of the origi-

nal.

Is the original incorrectly posi-

tioned in the

ADF

?

If the original cannot be fed cor-

rectly through the

ADF

, make

copies by positioning the original

on the

Original Glass

.

Is the

Slit Scan Glass

dirty?

(When the

ADF

is in use)

Clean the

Slit Scan Glass

.

Is the lateral guide of the paper

tray correctly aligned with the

paper?

Align the

Lateral Guide

with the

edges of the paper.

Has curled paper been loaded

into the paper tray?

Manually flatten the paper and

re-load it into the paper tray.

An output copy is curled.

Curls may appear depending on

the paper type (recycled paper,

for example).

Remove the paper from the pa-

per tray, turn it over, and then

load it again.

Replace with new dry paper.

The area around an image gets

smudged.

Is the

Original Pad

dirty?

Clean the

Original Pad

with a

soft cloth dampened with a mild

detergent.

Is the paper selected of a size

larger than the original size?

(When copying at full size or

100.0% zoom ratio)

Select a paper size that is the

same size as the original.

Otherwise, tap [Zoom] on the

copy main screen to select [Au-

to], and perform enlarged copy-

ing at a zoom ratio matching the

paper.

Is the size or orientation of the

original different from that of the

paper?

(When copying at full size or

100.0% zoom ratio)

Select a paper size as large as

the original.

Otherwise, re-load paper in the

same orientation as the original.

Have you selected the zoom ra-

tio for reduced copying that is

suited for the paper size?

(When the reduced copying

zoom ratio has been selected

manually)

Select the zoom ratio that

matches the paper size.

Otherwise, tap [Zoom] on the

copy main screen to select [Au-

to], and perform reduced copy-

ing at a zoom ratio matching the

paper.

Cannot switch to the 2-Sided >

1-Sided or 2-Sided > 2-Sided

function.

Have settings been selected that

cannot be combined?

Check the combinations of the

selected settings.

On a device with account track

enabled, copying would not

start even after entering the

password.

Did the message [The counter for

the account has reached its

maximum allowance.] appear?

Contact your administrator.

The staple position deviates by

90 degrees.

Has the staple position been cor-

rectly specified?

Specify the staple position cor-

rectly. For information on how to

configure the staple settings, re-

fer to [User's Guide: Copy Oper-

ations].

Description of problem

Check points

Remedy

Section	Page
Table of contents	2
1 When a Paper/Staple Jam Is Occurring	5
1.1 Screen that appears when a paper/staple jam has occurred	5
1.2 When a paper/staple jam is occurring	6
1.3 When a paper jam is occurring in the ADF	7
1.4 When a paper jam is occurring at the right-side door	8
1.5 When a paper jam is occurring in a paper tray	9
1.6 When a paper jam is occurring on the Finisher FS-534	10
1.7 When a paper jam is occurring on the Finisher FS-535	12
1.8 When a paper jam is occurring on the Z Folding Unit ZU-606	14
1.9 When a paper jam is occurring on the Post Inserter PI-505	15
1.10 When a paper jam is occurring on the Job Separator JS-602	16
1.11 When a staple jam is occurring on the Finisher FS-534	17
1.12 When a staple jam is occurring on the Saddle Stitcher SD-511	18
1.13 When a staple jam is occurring on the Finisher FS-535	19
1.14 When a staple jam is occurring on the Saddle Stitcher SD-512	20
2 Main Messages and Remedies	22
2.1 When a message appears to replace consumables or carry out cleaning	22
2.2 When a paper jam message persists	23
2.3 When an error message appears	24
2.4 When [Stabilizing image.] appears	25
3 When Printing Quality Has Deteriorated	27
3.1 Cleaning the Electrostatic Charger Wire	27
3.2 Cleaning the Print Head Glass	28
4 When the Machine Cannot Be Powered On	31
5 When the Touch Panel Is Not Visible	33
6 Cannot Print	36
6.1 Cannot print	36
6.2 Main messages and remedies	41
6.3 Test printing	42
6.4 Printing a file from a User Box	43
6.5 Setting an encryption passphrase for the printer driver	44
6.6 Enabling user authentication or account track on the printer driver	45
6.7 Permitting printing by public users	46
7 Cannot Perform Network Fax/Network Scan	48
7.1 Cannot perform network fax/network scan	48
7.2 Network fax error code	51
Transmission system error code	51
Reception system error code	53
7.3 Printing a destination list	54
8 Cannot Use the Fax Function	56
8.1 Cannot transmit faxes	56
8.2 Cannot receive faxes	57
8.3 G3 fax error code	58
Transmission system error code	58
Reception system error code	59
8.4 Main messages and remedies	60
8.5 Setting [Dialing Method]	61
8.6 Setting [Check Dest. & Send]	62
8.7 Setting the number of RX call rings	63
9 Cannot Copy	65
9.1 Cannot copy	65
9.2 Main messages and remedies	68
10 Cannot Save in a User Box	71
10.1 Cannot save in a User Box	71
10.2 Main messages and remedies	72
10.3 Deleting files from a User Box	73
11 Network Error Codes	75
11.1 About network error codes	75
11.2 Displaying network error codes	76
11.3 Error code list	77
12 When the Bit Count Does Not Match between the Server and the Client	93
13 When a Message Appears to Replace Consumables or Carry Out Cleaning	95
When staples in the finisher have run out	95
When the punch scrap box is full	95
When toner is running out in the Toner Cartridge	96
When the Imaging Unit needs to be replaced	96

Konica Minolta bizhub C754 bizhub C654/C754 Troubleshooting User Guide - Page 66

Cannot copy, Original Scale, Lateral, Guide, Slit Scan Glass, Lateral Guide, Description of problem

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