Konica Minolta bizhub C754 bizhub C654/C754 Troubleshooting User Guide - Page 38

bizhub C754/C654

6-4

6.1

Cannot print

6

Print processing on the compu-

ter has finished, but printing

does not start.

Is there sufficient available com-

puter memory?

Perform a test printing to check

whether printing is possible.

If test printing is successful, this

indicates there are no problems

on this machine or with the print-

er driver. In this case, remove the

cause of memory shortage.

If test printing fails, resolve any

problems that may be occurring

in the machine or with the printer

driver.

For the test printing procedure,

refer to page 6-8.

If network connection is in place,

is the printer controller connect-

ed to the network?

Check with the network adminis-

trator.

Is the machine in enhanced se-

curity mode?

Configure authentication set-

tings in enhanced security mode.

For details on authentication set-

tings in enhanced security mode,

refer to [User's Guide: Print Op-

erations].

Printing order is disturbed - a

job sent later is printed before

the preceding jobs.

Has an error occurred in this ma-

chine, for example, the paper has

run out?

When [Job Priority Operation

Settings] is enabled in the [Ad-

ministrator Settings] of the print-

er, only the jobs that are not

experiencing problems are proc-

essed and those with any prob-

lem are held in queue.

Secure printing cannot be proc-

essed.

Is [Password Rules] set to [Ena-

ble] on this machine?

If [Password Rules] is set to [En-

able], set a password that satis-

fies the password rules.

Does the encryption passphrase

match between the printer driver

and the machine?

Specify the same encryption

passphrase for this machine and

the printer driver.

For the encryption passphrase

setting procedure for the printer

driver, refer to page 6-10

A file has disappeared after be-

ing saved in a User Box from a

computer.

Is the setting for deleting files in a

User Box configured on the ma-

chine?

Check the User Box settings for

the machine. For information on

configuring the setting to delete

files in a User Box, refer to [Us-

er's Guide: Box Operations].

Printing in user authentication or

account track mode is not avail-

able.

Are the user name or account

name, and password correct?

Enter the correct user name, ac-

count name and password.

Is the user authentication or ac-

count track enabled in the printer

driver?

Enable user authentication or ac-

count track on the printer driver.

For the procedure for enabling

user authentication and account

track in the printer driver, refer to

page 6-11.

Does the encryption passphrase

match between the printer driver

and the machine?

Specify the same encryption

passphrase for this machine and

the printer driver.

For the encryption passphrase

setting procedure for the printer

driver, refer to page 6-10

Printing in user authentication or

account track mode is not avail-

able.

Is the entered user name or ac-

count name authorized?

Check that printing of the current

user name/account name is per-

mitted?

For information on how to check

the permitted functions, refer to

[User's Guide: Web Manage-

ment Tool].

Description of problem

Check points

Remedy

Section	Page
Table of contents	2
1 When a Paper/Staple Jam Is Occurring	5
1.1 Screen that appears when a paper/staple jam has occurred	5
1.2 When a paper/staple jam is occurring	6
1.3 When a paper jam is occurring in the ADF	7
1.4 When a paper jam is occurring at the right-side door	8
1.5 When a paper jam is occurring in a paper tray	9
1.6 When a paper jam is occurring on the Finisher FS-534	10
1.7 When a paper jam is occurring on the Finisher FS-535	12
1.8 When a paper jam is occurring on the Z Folding Unit ZU-606	14
1.9 When a paper jam is occurring on the Post Inserter PI-505	15
1.10 When a paper jam is occurring on the Job Separator JS-602	16
1.11 When a staple jam is occurring on the Finisher FS-534	17
1.12 When a staple jam is occurring on the Saddle Stitcher SD-511	18
1.13 When a staple jam is occurring on the Finisher FS-535	19
1.14 When a staple jam is occurring on the Saddle Stitcher SD-512	20
2 Main Messages and Remedies	22
2.1 When a message appears to replace consumables or carry out cleaning	22
2.2 When a paper jam message persists	23
2.3 When an error message appears	24
2.4 When [Stabilizing image.] appears	25
3 When Printing Quality Has Deteriorated	27
3.1 Cleaning the Electrostatic Charger Wire	27
3.2 Cleaning the Print Head Glass	28
4 When the Machine Cannot Be Powered On	31
5 When the Touch Panel Is Not Visible	33
6 Cannot Print	36
6.1 Cannot print	36
6.2 Main messages and remedies	41
6.3 Test printing	42
6.4 Printing a file from a User Box	43
6.5 Setting an encryption passphrase for the printer driver	44
6.6 Enabling user authentication or account track on the printer driver	45
6.7 Permitting printing by public users	46
7 Cannot Perform Network Fax/Network Scan	48
7.1 Cannot perform network fax/network scan	48
7.2 Network fax error code	51
Transmission system error code	51
Reception system error code	53
7.3 Printing a destination list	54
8 Cannot Use the Fax Function	56
8.1 Cannot transmit faxes	56
8.2 Cannot receive faxes	57
8.3 G3 fax error code	58
Transmission system error code	58
Reception system error code	59
8.4 Main messages and remedies	60
8.5 Setting [Dialing Method]	61
8.6 Setting [Check Dest. & Send]	62
8.7 Setting the number of RX call rings	63
9 Cannot Copy	65
9.1 Cannot copy	65
9.2 Main messages and remedies	68
10 Cannot Save in a User Box	71
10.1 Cannot save in a User Box	71
10.2 Main messages and remedies	72
10.3 Deleting files from a User Box	73
11 Network Error Codes	75
11.1 About network error codes	75
11.2 Displaying network error codes	76
11.3 Error code list	77
12 When the Bit Count Does Not Match between the Server and the Client	93
13 When a Message Appears to Replace Consumables or Carry Out Cleaning	95
When staples in the finisher have run out	95
When the punch scrap box is full	95
When toner is running out in the Toner Cartridge	96
When the Imaging Unit needs to be replaced	96

Konica Minolta bizhub C754 bizhub C654/C754 Troubleshooting User Guide - Page 38

If [Password Rules] is set to [En, refer to [User's Guide: Print Op

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