Konica Minolta bizhub PRESS C7000/C7000P IC-601 Job Centro User Guide - Page 85
Troubleshooting, 8.1 Cannot start Job Centro, Cannot select [Public User]
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8.1 Cannot start Job Centro 8 8 Troubleshooting 8.1 Cannot start Job Centro This section describes how to solve issues and problems that you may encounter. If you cannot start Job Centro, check the following items in order from beginning to end. Problem Cannot start [Windows Security Alert] appears. Cannot connect to the network. Cannot connect to the image controller. User Authentication failed. Cannot select [Public User] in user authentication. Account track failed. Possible Cause There is a possibility that the Microsoft .Net Framework 2.0 is not installed. Color Centro may be blocked by the firewall. The network cable may be disconnected. An error may have occurred on this machine. IP address and the port number may be wrong. An error may have occurred on the image controller. When the user authentication is enabled, you may have entered an unregistered user name or password. Printing by public users may be prohibited on the machine. When the account track is enabled, you may have entered an unregistered account track code or password. Remedy When the Microsoft .Net Framework 2.0 is not installed, install it. Allow the communication by Java application on your network. Check that the cable is correctly connected. Check the control panel of this machine. Confirm the IP address and the port number of the JSP settings of the image controller. Check the control panel of this machine. Enter the correct user name or password. Check with the administrator whether printing by public users is permitted. Enter the correct account track code and password. When the above troubleshooting does not eliminate the problem, refer to the "User's Guide - POD Administrator's Reference". IC-601 8-2