Home » Konica Minolta Manuals » Printers » Konica Minolta bizhub PRO 950 » Manual Viewer

Konica Minolta bizhub PRO 950 bizhub PRO 950 Printer User Guide - Page 251

Troubleshooting

View all Konica Minolta bizhub PRO 950 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 251 highlights

Troubleshooting 11 11 Troubleshooting This chapter describes how to troubleshoot on using the image controller. 11.1 Basic Troubleshooting This section describes how to troubleshoot. If problems are not resolved by using the following procedure, contact your Konica Minolta service representative. First check the following ordinary causes of abnormalities: 1 Check the power of the main body printer (copier), computers and ca- ble connections. 2 Check the LCD touch screen of the main body printer to find information concerning the current trouble. 3 Make a print of [Configuration Page Print] from [Report Type] of [Con- troller] in the Utility Mode of the copier, and check to see if it is set correctly. - Refer to "Test Page Print" on page 4-32 for more information about Test Page. 4 Check the current status of the image controller. - Check the current status shown on the LCD of the control panel. - Touch the [Job List] on the touch panel of the copier to check the job status. When your job is being processed or waiting to be printed: Windows: The current status is displayed on the dialog shown by double-clicking [Start] - [Printers and Faxes] - printing system currently used. Macintosh: The current status is displayed on the dialog shown by double-clicking the currently-used printer icon on the desktop. bizhub PRO 950 11-1

Section	Page
Table of contents	2
1 Introduction	7
ACKNOWLEDGEMENT:	8
About Patent	9
Built-in Fonts	9
Note	9
1.1 Composition of User’s Guide	10
User’s Guide - Copier (Printed matters), (User’s Guide CD)	10
User’s Guide - POD Administrator’s Reference (Printed matters), (User’s Guide CD)	10
User’s Guide - Network Scanner (Printed matters), (User’s Guide CD)	10
User’s Guide - Security (Printed matters), (User’s Guide CD)	10
Trademarks/Copyrights (User’s Guide CD)	10
User’s Guide - Printer <This book> (User’s Guide CD)	10
User’s Guide - Printer (PostScript3 Plug-in Driver) (User’s Guide CD)	11
Quick Guide - Printer (Printed matters)	11
1.2 Folder structure on the CD-ROM (bizhub PRO 950 Driver CD-ROM)	12
1.3 Folder structure on the CD-ROM (PS-504 Driver CD- ROM for Windows) (Option)	13
1.4 Folder structure on the CD-ROM (PS-504 Driver CD- ROM for Macintosh) (Option)	14
1.5 About this Manual	15
1.6 Notation of each product	17
1.7 How to read this Manual	18
1.8 SOFTWARE LICENSE AGREEMENT	19
SOFTWARE LICENSE AGREEMENT	21
2 Overview	23
2.1 Printer Driver	24
2.2 Composition of a product	25
2.2.1 Memory	25
2.2.2 Other options	25
2.3 Connections of the Image Controller	26
2.3.1 Ethernet Connection	26
2.3.2 USB Connection	26
2.4 Product Specifications	27
2.4.1 Restrictive Conditions	28
3 Installation of the printer driver (Windows) (Easy installation using the installer)	29
Installation of the printer driver	29
4 Installation of the printer driver (Windows) (Manual installation using the Add Printer wizard)	33
4.1 Compliant OS	33
4.2 Windows Vista/Server 2008	34
4.2.1 Network connection (Port9100/LPR/SMB)	34
TCP/IP setting for this machine	34
RAW port number setting for the copier	34
LPD setting for the copier	34
Printer driver installation using the Add Printer Wizard	34
Printer driver installation by creating a port using the Add Printer Wizard	36
4.2.2 Network connection (IPP or IPPS)	40
TCP/IP setting for this machine	40
Specifying the IPP settings for the copier	40
Printer driver installation using the Add Printer wizard	40
4.2.3 Network connection (Web Service print)	42
TCP/IP setting for this machine	42
Web Service setting for the copier	42
Install a printer through the network window	42
Specify an IP address in [Add a printer] to install a printer driver	43
4.2.4 Local connection	45
4.3 Windows XP/Server 2003	47
4.3.1 Network connection (LPR/Port9100)	47
TCP/IP setting for this machine	47
RAW port number setting for the copier	47
LPD setting for the copier	47
Printer driver installation using the Add Printer Wizard	47
4.3.2 Network connection (SMB)	50
TCP/IP setting for this machine	50
SMB setting for the copier	50
Printer driver installation by specifying printers using the Add Printer Wizard	50
4.3.3 Network connection (IPP or IPPS)	52
TCP/IP setting for this machine	52
Specifying the IPP settings for the copier	52
Printer driver installation using the Add Printer wizard	52
4.3.4 Local connection	55
4.4 Windows 2000	56
4.4.1 Network connection (LPR/Port9100)	56
TCP/IP setting for this machine	56
RAW port number setting for the copier	56
LPD setting for the copier	56
Printer driver installation using the Add Printer Wizard	56
4.4.2 Network connection (SMB)	59
TCP/IP setting for this machine	59
SMB setting for the copier	59
Printer driver installation using the Add Printer Wizard	59
4.4.3 Network connection (IPP or IPPS)	61
Specifying the TCP/IP setting for this machine	61
Specifying the IPP settings for the copier	61
Printer driver installation using the Add Printer wizard	61
4.4.4 Local connection	63
4.5 Test Page Print	64
To print the test page:	64
5 Installation of the printer driver (Macintosh)	65
5.1 Compliant OS	65
5.2 Mac OS X (10.3/10.4/10.5)	65
5.2.1 Installing the printer driver	65
5.2.2 Selecting and connecting the printer (OS 10.4/10.5)	67
Specifying the Bonjour settings	67
Adding a printer	67
Specifying the AppleTalk settings	68
Specifying the AppleTalk settings for the computer	68
Adding a printer	69
Specifying the LPR settings	70
Specifying the TCP/IP setting for the computer	70
Adding a printer	71
Specifying the IPP settings	72
Specifying the TCP/IP setting for the computer	72
Adding a printer	73
5.2.3 Selecting and connecting the printer (OS 10.3)	74
Specifying the Rendezvous settings	74
Adding a printer	74
Specifying the AppleTalk settings	75
Specifying the AppleTalk settings for the computer	75
Adding a printer	75
Specifying the LPR settings	76
Specifying the TCP/IP setting for the computer	76
Adding a printer	76
Specifying the IPP settings	77
Specifying the TCP/IP setting for the computer	77
Adding a printer	78
5.3 Test Page Print	79
Macintosh	79
6 Uninstallation of the printer driver	80
6.1 Uninstallation by an uninstallation program (PCL)	80
6.2 Uninstallation by an installer (PCL)	81
6.3 Deletion of printer driver by Manual operation	82
6.3.1 Manual uninstallation	82
6.4 Macintosh	84
6.4.1 For Mac OS X (v10.5)	84
For Mac OS X (v10.5)	84
6.4.2 For Mac OS X (v10.3/v10.4)	85
For Mac OS X (v10.3/v10.4)	85
7 Basic Printing and Various Function	86
7.1 Basic Printing Method	86
Basic Printing method (Windows)	86
Basic Printing method (Mac OS X)	88
7.2 Various Function	89
7.2.1 To set the paper-related items	89
To set the orientation:	89
To set the size of output paper:	89
To set the type of paper:	90
To set the color of the paper:	90
To set the pre-punched paper:	90
To enlarge or reduce by a specified ratio:	91
To set the margins:	91
7.2.2 To set the paper tray	92
To set the Paper Source unit:	92
To set the paper feed tray:	93
To set the Finisher:	93
To set the Output tray:	94
7.2.3 To print multiple copies	95
To set the number of copies to be printed:	95
To print by sets (Collate):	95
To print from two sets of copy machines	96
To print page by page collectively:	97
To output offset copies (Offset):	97
7.2.4 To print multiple pages	98
To set to print on both sides:	98
To print the document of multiple pages on a single page:	99
(Page allocation / Layout):	99
To print 2 pages on a double size single paper: (Combination (No Reduction)):	100
To print a twofold booklet (Booklet):	101
To print a specific page on the front face (Chapter):	101
To print pages in facing up (Face up):	102
Not To print blank page:	102
7.2.5 To set the Front / Back cover, insertion sheet and cover sheet	103
To set a Front Cover:	103
To set a Back Cover:	104
To set an Insertion Sheet:	104
To set a Thick Cover:	105
To set a Tab Paper:	105
7.2.6 To set for finishing	106
To set stapling:	106
To set the Punch Unit:	107
To set punching:	107
To adjust printing position on the paper (Image Shift):	108
To set Fold, Stitch and Trim:	108
7.2.7 To set a Watermark	109
To create a Overlay:	109
To print a Overlay:	109
To create a new Watermark:	110
To print a Watermark:	110
To print Date/Time:	111
To print Page Number:	111
To set numbering:	111
7.2.8 To set an image and shade	112
To print with Black:	112
To set printing pattern:	112
To set draft print:	112
To set a printing density:	113
To save toner consumption:	113
To print a curved section smoothly (Smoothing):	114
7.2.9 To set font-related items	115
To print without using printer fonts:	115
To set the substitution of the font (Font Substitution Settings):	115
To set the format of the font that is to be downloaded (Download Font Format):	115
7.2.10 Checking the Printer Driver Setting	116
To check the current settings before printing (Wait Mode):	116
To check the current settings before printing (Proof Print):	116
To check the version of the printer driver:	116
7.2.11 How to store the job and reprint	117
To save and print a print job (Save in User Box / Save in User Box & Print):	117
To print with protection by a password (Secure Print):	117
8 PCL Printer Driver Setting (Windows)	118
8.1 About Properties window	118
8.1.1 Properties window	119
How to setup in the Properties window of the Printers window	119
How to setup with application	119
8.2 About button	120
8.3 Combination of the function	121
8.4 General tab	122
Location	122
Comment	122
Printing Preference	122
Print Test Page	122
8.5 Sharing tab	123
8.6 Ports tab	124
Add Port	124
Delete Port	124
Configure Port	124
Enable printer pooling	124
8.7 Advanced tab	125
Always available / Available from	125
Priority	125
Driver	125
New Driver	125
Spool print documents so program finishes printing faster	125
Print directly to the printer	125
Hold mismatched documents	126
Print spooled documents first	126
Keep printed documents	126
Enable advanced printing features	126
8.8 Security tab	127
8.9 Configure tab	128
Device Option	128
Paper Type Settings	129
Acquire Device Information	129
Acquire Settings	129
Software Tools	129
8.10 Settings tab	130
EMF Spool	130
Display paper set in Print Server Properties	130
Enhanced Security	130
Popup Authentication Dialog when printing	131
Fix Secure Print	131
Popup the User Settings dialog at Secure Print	131
Save Custom Size	131
Acquire Device Information	131
8.11 Basic tab	132
Paper - Orientation	132
Paper - Original Size	132
Paper - Paper Size	134
Custom Size Settings	135
Full Bleed	135
Zoom	135
Paper Tray	136
Paper Type (Paper Name)	136
Default Paper Type	136
Paper Type	137
Paper Color	137
Paper Weight	137
Pre-Punched	137
Unit for Paper Weight	137
Update Paper Name	138
Update Paper Name - Acquire Device Information	138
Output Method - Print	138
Output Method - Secure Print	139
Output Method - Save in User Box/Save in User Box/Print	141
Output - Output Method - Wait Mode/Proof Print	142
User Settings	143
Authentication/Account Track	143
Copies	144
Collate	144
Offset	144
8.12 Layout tab	145
Combination	146
Combination Details	146
Imposition	147
Skip Blank Page	147
Chapter	148
Print Position Settings	149
Print Type	149
Adhesive Binding	149
Binding Position	149
Binding Margin	150
Image Shift	150
Image Shift Settings	151
Tab Image Shift	151
8.13 Finish tab	153
Staple	154
Center Staple and Fold	155
Punch	155
Fold	156
Trim	156
Divide Output	156
Page per Section	156
Output Tray	157
Output Order	157
Tandem Mode	158
8.14 Cover Mode tab	159
Front Cover	159
Front Cover Tray	160
Paper Type (Paper Name)	160
Back Cover	160
Back Cover Tray	160
Paper Type (Paper Name)	160
Per Page Setting	160
Per Page Setting - List	160
Per Page Setting - Edit List	160
Per Page Setting - Edit List Name	161
Per Page Setting - Staple Settings	161
Per Page Setting - Add	162
Per Page Setting - Delete	163
Per Page Setting - Tab Paper Settings	164
Front Cover from Post Inserter	164
Back Cover from Post Inserter	165
Transparency Interleave	165
8.15 Stamp/Composition tab	166
Watermark	166
Watermark - Edit	167
Add	167
Delete	167
Watermark Name	167
Watermark Text	167
Font Name	167
Size	167
Style	168
Frame	168
Density	168
Transparent	168
Watermark - 1st Page Only	168
Repeat	168
Position	168
Center	168
Angle	168
Sharing	169
Create Overlay File	169
Overlay Printing Procedure	170
Date/Time	171
Page Number	171
Page Number - Starting Page	171
Page Number - Starting Page Number	171
Distribution Number Stamping	172
Distribution Number Stamping - Type	172
Distribution Number Stamping - Pages to Print	172
Distribution Number Stamping - Starting Number	172
8.16 Quality tab	173
Smoothing	174
Toner Save	174
Draft Print	174
Quality Adjustment	174
Resolution	175
Pattern - Coarse	175
Pattern - Fine	175
Print with Black - Text only	175
Print with Black - Text And Graphics	175
Print with Black - All	175
Font Settings	176
Download Font Format	176
Use Printer Font	176
Use Printer Font - TrueType Font Substitution Table	176
Use Printer Font - Font Substitution Settings	177
8.17 Other tab	178
Excel Job Control	178
Remove White Background	179
Thin Line Support	179
Check Driver Version	179
8.18 Favorite Setting	180
To Save Setting	180
To restore the setting in storage:	181
To import the setting file	181
To export the setting file	181
To delete the setting file	182
8.19 About View Area	183
To Check the Status of the Optional Unit	183
Image View	184
9 PostScript PPD Printer Driver setting (Windows)	186
9.1 About Properties window	186
9.1.1 Properties window	187
How to setup in the Properties window of the Printers window	187
How to setup with application	187
9.2 About button	188
9.3 Combination of the function	189
9.4 General tab	190
Location	190
Comment	190
Printing Preference	190
Print Test Page	190
9.5 Sharing tab	192
9.6 Ports tab	193
Add Port	193
Delete Port	193
Configure Port	193
Enable bidirectional support	193
Enable printer pooling	193
9.7 Advanced tab	195
Always available / Available from	195
Priority	195
Driver	195
New Driver	195
Spool print documents so program finishes printing faster	195
Print directly to the printer	196
Hold mismatched documents	196
Print spooled documents first	196
Keep printed documents	196
Enable advanced printing features	196
9.8 Security tab	197
9.9 Device Settings tab	198
From To Tray Assignment	198
Font Substitution Table	199
Available PostScript Memory	199
Output Protocol	199
Send CTRL-D Before Each Job	200
Send CTRL-D After Each Job	200
Convert Gray Text to PostScript Gray	200
Convert Gray Graphics to PostScript Gray	200
Add Euro Currency Symbol to PostScript Fonts	200
Job Timeout	200
Wait Timeout	200
Minimum Font Size to Download as Outline	200
Maximum Font Size to Download as Bitmap	200
Installable Option	201
9.10 Layout tab	202
Orientation	202
Page Order	202
Pages Per Sheet	203
Advanced	203
9.11 Paper/Quality tab	204
Paper Source	204
Media	205
Advanced	205
9.12 Advanced Options windows	206
Paper/Output - Paper Size	206
Graphic - Scaling	207
Graphic - True Type Font	207
Document Options - Advanced Printing Features	208
Document Options - PostScript Options	208
Document Options - Printer Features	208
Offset	208
Print Position Settings	208
Paper Weight	208
Paper Color	208
Pre-Punched	209
Output Tray	209
Face Up/Down	209
N to 1	209
Binding Position	209
Print Type	209
Imposition	210
Staple	211
Punch	212
Fold	213
Image Shift	213
Front Cover	214
Front Cover Tray	214
Back Cover	214
Back Cover Tray	215
PI Front Cover Tray	215
PI Back Cover Tray	215
Transparency Interleave	215
Interleave Tray	215
Wait Mode	216
Smoothing	217
Print Density	218
Date/Time	218
Tandem Mode	219
10 PostScript PPD Printer Driver setting (Mac OS X)	220
10.1 About Mac OS X window	220
The method to open the [Printer Info] window (v10.4/v10.5)	220
The method to open the [Printer Info] window (v10.3)	221
Paper Sources	221
Finisher	221
Cover Sheet Feeder	221
Punch Z-Fold Unit	221
Trimmer	221
Multi Hole Punch Unit	221
The method to open the [Page Setup] window	222
The method to open the [Print] window	222
10.2 Page Attributes (Page Setup window)	223
Format for	223
Paper Size	223
Orientation	224
Scale	224
10.3 Custom Paper Size (Page Setup window)	226
New	226
Paper Size	226
Printer Margins	226
10.4 Copies & Pages (Print window)	227
Copies	227
Collated	227
Pages	227
10.5 Layout (Print window)	228
Pages per Sheet	229
Layout Direction	229
Border	229
10.6 Paper Feed (Print window)	230
Paper Feed	230
10.7 Setup (Print window)	231
Paper Type	231
Paper Weight	232
Paper Color	232
Pre-Punched	232
Front Cover	232
Front Cover Tray	233
Back Cover	233
Back Cover Tray	233