Konica Minolta magicolor 1650EN magicolor 1650EN Reference Guide - Page 103

Troubleshooting

Page 103 highlights

Troubleshooting Symptom Solution The setting in the saved presets are not applied. Depending on the functions selected for the printer, some preset settings are not saved. Media type error appears. If a media type, such as "Thick paper", is specified for Tray 1 or Tray 2, a media type error appears and the printer stops. Be sure to specify a media type supported by Tray 1 or Tray 2. The printer stops responding. Depending on the operating system, some paper size and paper type combinations are not permitted. If the job was sent with an incorrect combination of settings, the printer stops responding. Be sure to print with the correct combination of paper size and paper type settings. The printer is not detected Using PageScope Web Connection, select using Rendezvous/Bon- the Enable Bonjour check box on the TCP/ jour. IP page. For details, refer to page 7-85. Checking the version num- „ For Mac OS X 10.4: ber of the printer driver and Select the printer from Printer Setup Utility, PPD file. and then click Show Info in the Printers menu. In the pop-up menu of the Printer Info dialog box, select Name & Location. „ For Mac OS X 10.5: Select the printer from Print & Fax, and then click Options & Supplies. Click General tab. The dialog box may appear Close the Print dialog box, and then open it unusual when selecting again. other manufacturer printer and back to magicolor. The custom paper size is different from the size that was set. Depending on the operating system, the custom paper size settings may change slightly due to OS round of errors in unit conversion (for example, 5.80" may change to 5.79"). 1-82 Troubleshooting

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Troubleshooting
1-82
Troubleshooting
Symptom
Solution
The setting in the saved
presets are not applied.
Depending on the functions selected for the
printer, some preset settings are not saved.
Media type error appears.
If a media type, such as “Thick paper”, is
specified for Tray 1 or Tray 2, a media type
error appears and the printer stops. Be sure
to specify a media type supported by Tray 1
or Tray 2.
The printer stops respond-
ing.
Depending on the operating system, some
paper size and paper type combinations are
not permitted. If the job was sent with an
incorrect combination of settings, the printer
stops responding. Be sure to print with the
correct combination of paper size and paper
type settings.
The printer is not detected
using Rendezvous/Bon-
jour.
Using PageScope Web Connection, select
the
Enable Bonjour
check box on the
TCP/
IP
page. For details, refer to page 7-85.
Checking the version num-
ber of the printer driver and
PPD file.
For Mac OS X 10.4:
Select the printer from Printer Setup Utility,
and then click
Show Info
in the
Printers
menu. In the pop-up menu of the Printer
Info dialog box, select
Name & Location
.
For Mac OS X 10.5:
Select the printer from
Print & Fax
, and
then click
Options & Supplies
. Click
Gen-
eral
tab.
The dialog box may appear
unusual when selecting
other manufacturer printer
and back to magicolor.
Close the Print dialog box, and then open it
again.
The custom paper size is
different from the size that
was set.
Depending on the operating system, the cus-
tom paper size settings may change slightly
due to OS round of errors in unit conversion
(for example, 5.80" may change to 5.79").