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Kyocera ECOSYS P2040dw ECOSYS P2040dw/dn Operation Guide Rev 2017 02 - Page 181

Symptom, Checkpoints, Corrective Actions, Reference, Troubleshooting > Troubleshooting

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Troubleshooting > Troubleshooting Symptom Printouts are curled. Checkpoints ― Is the paper damp? Corrective Actions Reference Page Turn the paper over in the cassette, or turn the orientation 180 degrees around in which the paper is positioned. page 3-2 Replace the paper with new paper. page 3-2 I can't install the printer driver. Cannot print. Cannot print with USB memory. USB memory not recognized. Are you trying to install the driver using a host name with Wi-Fi or Wi-Fi Direct enabled? Is the machine plugged in? Is the machine powered on? Are the USB cable and network cable connected? Is the USB host blocked? - While "Auto-IP" is set to [On], the IP address is not assigned automatically. Is a value other than "0.0.0.0" entered for the IP address of TCP/IP(v4)? The machine is emitting steam in the area around the paper ejection slot. Check the room temperature to see if it is low, or if damp paper was used. Specify an IP address instead of a host - name. Plug the power cord into an AC outlet. - Turn on the power switch. page 2-9 Connect the correct USB cable and network cable securely. page 2-7 Select [Unblock] in the USB host settings. page 6-22 Check that the USB memory is securely - plugged into the machine. Enter "0.0.0.0" for the IP address of TCP/IP(v4). page 2-17 Depending on the printing environment - and the paper's condition, the heat generated during printing will cause the moisture in the paper to evaporate, and the steam emitted may look like smoke. This is not a problem, and you can continue printing. If the steam concerns you, raise the room temperature, or replace the paper with a newer, dryer paper. 8-12

Section	Page
Preface	2
Contents	3
Machine Features	7
Guides Provided with the Machine	9
About the Operation Guide (this Guide)	10
Structure of the guide	10
Conventions Used in This Guide	11
Menu Map	13
1 Legal and Safety Information	18
Notice	19
Safety Conventions in This Guide	19
Environment	20
Precautions for Use	21
Laser Safety (Europe)	22
SAFETY OF LASER BEAM (USA)	23
Safety Instructions Regarding the Disconnection of Power	24
Compliance and Conformity	24
Other precautions (for users in California, the United States)	24
EN ISO 7779	24
EK1-ITB 2000	25
Wireless Connection (Mexico only)	25
Security Precautions when Using Wireless LAN (If equipped)	25
Limited Use of This Product (If equipped)	26
Legal Information	27
Energy Saving Control Function	31
Automatic 2-Sided Print Function	31
Resource Saving - Paper	31
Environmental benefits of \	31
Energy Star (ENERGY STAR®) Program	31
2 Installing and Setting up the Machine	32
Part Names (Machine Exterior)	33
Part Names (Connectors/Interior)	34
Part Names (With Optional Equipments Attached)	36
Connecting the Machine and Other Devices	37
Connecting Cables	38
Connecting LAN Cable	38
Connecting USB Cable	39
Connecting the Power Cable	39
Power On/Off	40
Power On	40
Power Off	40
Using the Operation Panel	41
Operation Panel Keys	41
Operation Method	42
Selecting a Menu	43
Setting a Menu	43
Cancelling Menu Selection	43
Help Screen	43
Login/Logout	44
Login	44
Logout	45
Default Settings of the Machine	46
Setting Date and Time	46
Network Setup	48
Configuring the Wired Network	48
Configuring the Wireless Network	50
Setting Wi-Fi Direct	55
Energy Saver function	58
Auto Sleep	58
Sleep Level Set.	59
Power Off Rule (models for Europe)	60
Quiet Mode	61
Installing Software	62
Software on DVD (Windows)	62
Installing Software in Windows	63
Uninstalling the Software	69
Installing Software in Mac Computer	70
Checking the Counter	72
Additional Preparations for the Administrator	73
Strengthening the Security	73
Command Center RX	74
Accessing Command Center RX	75
Changing Security Settings	76
Changing Device Information	78
E-mail Settings	80
3 Preparation before Use	84
Loading Paper	85
Precaution for Loading Paper	85
Selecting the Paper Feeder Units	86
Loading in the Cassettes	87
Precautions for Outputting Paper	90
Paper Stopper	90
4 Printing from PC	91
Printer Driver Properties Screen	92
Displaying the Printer Driver Help	93
Changing the Default Printer Driver Settings (Windows 8.1)	93
Printing from PC	94
Printing on Standard Sized Paper	94
Printing on Non-standard Sized Paper	96
Canceling Printing from a Computer	99
Printing from the Handheld Device	100
Printing by AirPrint	100
Printing by Google Cloud Print	100
Printing by Mopria	100
Printing with Wi-Fi Direct	100
Printing Data Saved in the Printer	101
Specifying the Job Box from a Computer and Storing the Job	101
Printing Document from Quick Copy Box	102
Deleting the Documents Stored in the Quick Copy Box	102
Printing Document from Proof and Hold Box	103
Deleting the Documents Stored in the Proof and Hold Box	103
Printing Documents from Private Print Box	104
Deleting the Documents Stored in the Private Print Box	104
Printing Document from Stored Job Box	105
Deleting the Documents Stored in the Stored Job Box	105
Job Box Setting	106
Monitoring the Printer Status (Status Monitor)	107
Accessing the Status Monitor	107
Exiting the Status Monitor	107
Quick View State	107
Printing Progress Tab	108
Paper Tray Status Tab	108
Toner Status Tab	108
Alert Tab	109
Status Monitor Context Menu	109
Status Monitor Notification Settings	110
Configuration Tool	111
Accessing the Configuration Tool	111
Exiting the Configuration Tool	112
Configuration Tool Settings Screen	113
5 Operation on the Machine	116
Loading Paper in the Multipurpose Tray	117
Canceling Jobs	120
Using Document Boxes	121
What is Job Box?	121
What is Removable Memory Box?	121
Operating using Removable USB Memory	122
Printing Documents Stored in Removable USB Memory	122
Print a file list	123
Removing USB Memory	123
6 Setup and Registration (System Menu)	124
System Menu	125
Operation Method	125
Menu Settings	126
Report Print	127
Paper Settings	129
Print Settings	131
Wi-Fi Direct Set	133
Wi-Fi Settings	133
Wired Network	135
Network Settings	136
Device Common	140
Security	145
User/Job Account	145
Op functions	145
Administrator	146
Adjust/Maintenance	146
Wired Status	146
Wi-Fi Status	146
Wi-Fi Direct	147
7 User Authentication and Accounting (User Login, Job Accounting)	148
Overview of User Login Administration	149
Enabling User Login Administration	150
Key Login	151
Using User Login Administration	152
Login/Logout	152
Overview of Job Accounting	153
To Manage the Number of Sheets Used on Jobs Printed from a PC	153
Enabling Job Accounting	154
Job Accounting Access	155
Job Accounting (Local)	156
Adding an Account	156
Restricting the Use of the Machine	158
Editing an Account	160
Deleting an Account	161
Job Accounting for Printing	162
Configuring Job Accounting	164
Counting the Number of Pages Printed	164
Print Accounting Report	164
Using Job Accounting	166
Login/Logout	166
Apply Limit	167
Unknown ID Job	168
Administrator settings	169
8 Troubleshooting	170
Regular Maintenance	171
Cleaning	171
Cleaning the inside of the Machine	171
Toner Container Replacement	175
Loading Paper	178
Using the Maintenance Menu	179
Troubleshooting	180
Solving Malfunctions	180
Machine Operation Trouble	180
Printed Image Trouble	182
Responding to Messages	185
Clearing Paper Jams	193
Jam Location Indicators	193
Remove any jammed paper in Cassette 1	194
Remove any jammed paper in Cassette 2	196
Remove any jammed paper in Cassette 3	198
Remove any jammed paper in the Multipurpose Tray	200
Remove any jammed paper in Front Cover	201
Remove any jammed paper in Rear Cover	206
Remove any jammed paper in Duplex Unit	209
9 Appendix	212
Optional Equipment	213
Overview of Optional Equipment	213
Optional Applications	216
Starting Application Use	216
Checking Details of Application	217
Paper	219
Basic Paper Specifications	219
Choosing the Appropriate Paper	220
Special Paper	223
Specifications	227
Machine	227
Printer Functions	229
Paper Feeder	230
Glossary	231