Kyocera TASKalfa 3010i PrintFleet DCA Setup & User's Guide Rev- 4.2.1
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- Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 1
PrintFleet Printer DCA Version 4.2.1 User Guide As of October 14, 2013. © 2013 PrintFleet Inc. All rights reserved. - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 2
Printer DCA User Guide. The content of this user manual is furnished for informational use only, and is subject to change without notice. Except as permitted by license, no part and thawte are registered trademarks of VeriSign in the United States and/or other countries. Microsoft, Windows, Internet - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 3
10 Changing the web service settings 11 Enabling Intelligent Update 12 Enabling Remote Configuration 12 Troubleshooting Printer DCA communication problems 12 2.5 Configuring network scan settings 13 Managing scan profiles 14 Specifying which devices to scan 14 Enabling scanning of network and - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 4
24 2.6 Viewing queue, archive, and log files 24 Deleting old archive and log files 25 2.7 Configuring language and read/write settings 26 2.8 Updating the Printer DCA software 27 2.9 Reviewing the End User License Agreement (EULA 27 2.10 Understanding the network load associated with the - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 5
This guide covers all aspects of using and administering the PrintFleet Optimizer system, including: • Using the Printer Data Collection Agent • Managing local devices with Local Print Agent • Printer DCA Settings in PrintFleet Optimizer This chapter discusses: • Device support • Obtaining software - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 6
lists the data types that the Printer DCA attempts to collect from networked imaging devices during a network scan. Table 1: Types of data collected by the Printer DCA IP address device description serial number meter reads (multiple) toner cartridge serial number maintenance kit levels non-toner - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 7
activating the Printer DCA • Managing the Printer DCA service • Configuring communication settings • Configuring network scan settings • Viewing queue, archive, and log files • Configuring language and read/write settings • Updating the Printer DCA software • Reviewing the End User License Agreement - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 8
Printer DCA settings (consult the PrintFleet Suite Pro User Guide for further details): • Use PrintFleet Auditor to perform network scans with various settings until you are happy with the scan , such as: email, or a download link. Installing and activating the Printer DCA The Printer DCA should be - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 9
note of the subnets and IP ranges to ensure they are all included in the network scan range. If so, the network timeout for the Printer DCA should be increased to 2000-4000 milliseconds. If so, a single Printer DCA may be used if the networks are connected via a VPN, however, it is recommended - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 10
continue. 3. Read through the End-User License Agreement, check I accept the terms in the License Agreement and click Next to continue. If you do not accept the terms, the installation process will not continue. 4. In the Select Installation Folder screen, either leave the default folder displayed - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 11
the nature of the problem. This subsequent test involves sending the following http network request: http://networktest.printfleet.com/ 10. In the Scan Settings screen, you will be shown a list of preconfigured IP ranges that will be added to your default Printer DCA network scan. This can be - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 12
Managing the Printer DCA service The Printer DCA runs as a Windows service by default. Alternatively, the Printer DCA can be set up as a scheduled task. Note PrintFleet Optimizer includes Remote Configuration functionality which enables reading and updating device information for supported Canon - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 13
select the Repeat task every check box, choose 30 minutes from the drop-down list, and set the duration to Indefinitely. • Also in the Advanced Settings area, If you don't use the default port for your chosen method of communication, you will need to change this in the Printer DCA. You can change the - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 14
server, see "Troubleshooting Printer DCA communication problems" on page 12. If a network being scanned with a Printer DCA uses a proxy server, you can configure the Printer DCA to use the proxy settings, which will allow the Printer DCA to scan the network. Note Each Windows login account has its - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 15
Changing the web service settings PrintFleet Printer DCA Using the Printer Data Collection Agent appropriate authentication type from the Authentication Type drop-down list and enter username, password, and domain information in the Username, Password, and Domain boxes, respectively. Note When - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 16
Troubleshooting Printer DCA communication problems PrintFleet Printer DCA Using the Printer Data Collection Agent • dca4ws=https://your_new_domain/PFE_WS/ where your_new_domain is your new domain address (such as mycompany.com). Note The web service have devices that support remote configuration, - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 17
or data_archive folder located in the folder where the Printer DCA was installed-if there is data in this folder, the Printer DCA is successfully port. see the PrintFleet Optimizer User Guide for instructions on setting up a proper security certificate. the problem is not with the send method - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 18
profiles, or you might not need more than one. When you first install the Printer DCA, you will have one scan profile called Default. To create a new scan profile: 1. Under the Scan tab, beside Scan Profile, click Add. 2. In the New Profile dialog box, enter a name to associate your new profile with - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 19
the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on page 14. 2. Under the General tab, in the Ranges area, do one or more of the following: • To automatically obtain an additional default scan range (from the one specified during Printer DCA installation - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 20
that opens. 3. Click Save. You can also export and import entire lists of scan ranges. To create a file with scan range settings, save a text file with each specification on a separate line. Use parentheses to indicate scan range exclusions. The following is an example of the contents of a text - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 21
of network and/or local devices Enabling broadcast scanning PrintFleet Printer DCA Using the Printer Data Collection Agent • If the location has less than 100 users, click QuickScan, and then click Go. • If the location has 100 users or more, click Custom IP Range and specify IP ranges given - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 22
from the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on page 14. 2. Under the General tab, in the Scanning Options area, click Enable PJL. 3. Click Save. The scan interval determines how often the Printer DCA will scan the network. The default scan interval - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 23
list. For more information on scan profiles, see "Managing scan profiles" on page 14. 2. At the bottom of the Printer DCA screen, click Force Scan. The network timeout is the amount of time that the Printer DCA will wait for a networked device to respond back with its information. The default - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 24
the Printer DCA is not collecting complete information, for example, the device does not store a specific data field (toner levels, Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 25
DCA stores a community string of public by default. To store community strings in the Printer DCA: 1. Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on page 14. 2. Do one or more - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 26
from devices (masked by default) • Printer DCA host system information (IP address, MAC address, subnet, etc.) To mask private information in Printer DCA transmission files: 1. Under the Scan tab, make sure the correct scan profile is selected from the Scan Profile list. For more information on - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 27
is selected from the Scan Profile list. For more information on scan profiles, see "Managing scan profiles" on page 14. 2. Under the Advanced tab, in the Miscellaneous area, select the Enable SNMP Traps check box. 3. Click Save. By default, during a Printer DCA scan, the Printer DCA will display the - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 28
WebPage Timeout box. 3. Click Save. 2.6 Viewing queue, archive, and log files For troubleshooting purposes, you might want to view Printer DCA queue, archive, or log files. Queue and archive files are copies of Printer DCA scan result files; queue files have not yet been transmitted to the central - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 29
all Printer DCA scans that occurred on a specific date, including scan times, transmission results, Printer DCA application information, intelligent update actions, and the IP addresses and vendors of discovered devices. Log files do not include specific printing device data fields (meters, toner - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 30
: • Click Windows Default to toggle using the default language for your Windows operating system. • Select the appropriate language from the list. The Printer DCA has full write permissions enabled at installation, but read-only permissions can be set through use of a password. This will prevent - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 31
on page 39. To update the Printer DCA software manually: • On the Help menu, click Check for Updates. • The update type allows for installation of Beta and Alpha releases (if available), or restricts updates to only stable releases. 2.9 Reviewing the End User License Agreement (EULA) If necessary - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 32
line: • Use the command PrinterDCA.Service.exe with the following options: • /task: Currently the only supported task is 'ipimport'. This is case insensitive. • /file: Absolute path to file with IP list to import • /profile: This is optional; if not included, 'Default' will be used. • /killgui: Must - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 33
to the Printer DCA network scan. See "Specifying which devices to scan" on page 14. 2. Enable the local device scanning option. See "Enabling scanning of network and/or local devices" on page 17. 3. Install Local Print Agent on computers connected to local printers (instructions follow). The - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 34
in the Printer DCA\support folder on the system installed with the Printer DCA (its default location). Refer to the user guide for the third party push installation tool for further instructions. Managing Local Print Agent Printer DCA includes a separate user interface called Printer DCA Local - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 35
: 1. From the Profile drop-down list, select the scan profile that includes the IP addresses you want to scan. By default, the Printer DCA - Local Agent Management window opens with the scan profile currently selected in Printer DCA. If you want to create a new scan profile, you must do so using - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 36
Management scan results PrintFleet Printer DCA Managing local devices with Local Print Agent To change the active user for Local Agent Management: 1. At the top of the Local Agent Management window click Specify. The Change Push Install Credentials dialog opens. 2. Use the Username, Password, and - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 37
populate the Local Agent Management table by performing a scan. See "Scanning for Local Agent installations" on page 31. 2. specific IP address for which you want to check the data and choose Get Data from the menu that appears. The data for the selected IP address(es) are displayed in the Printer - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 38
could easily suspend the scanning for that device. To configure a Local Print Agent installation: 1. Right-click in the row of a specific IP address you want to configure (and which has version 4.1.2 or later installed), and choose Configure from the menu that appears. The Printer DCA - Local Print - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 39
by performing a scan. See "Scanning for Local Agent Printer DCA automatically includes a Local Print Agent that it will use by default for push installs. If necessary, you can select a different Local Print Agent installer to push from Local Agent Management. You might do this if you need a specific - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 40
PrintFleet Printer DCA Managing local devices with Local Print Agent To change the . The text at the bottom of the Local Agent Management window changes from Default to User Specified. If you hover the mouse over the User Specified text, a tooltip will appear indicating the path and file name of - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 41
User Guide, but are referenced here as well for your convenience. This chapter discusses: • Managing Printer DCA installations • Troubleshooting stale data issues • Providing technical support • Distributing software updates 4.1 Managing Printer DCA installations Generating PIN Codes for Printer - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 42
next time that Printer DCA connects it will effectively go into a state of hibernation. It will not perform any further scans, or transmit any then click Save. To delete an existing Printer DCA: 1. Click the Delete option beside the Printer DCA in the DCA Listing page, or in the DCA Information page - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 43
Update enabled. See "Managing the Printer DCA service" on page 8 and "Enabling Intelligent Update" on page 12. To use Semaphore to send a command to a Printer DCA client: 1. On the Administration menu, select DCA Administration. In the DCA Listing page, click on the Printer DCA name to display the - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 44
values. Updates the Printer DCA software to the most recent available on the PrintFleet Optimizer server. Does not require any input values. Performs a complete MIB walk (device scan) for one device. Device's IP must be entered into the IP Address input box. 4.2 Troubleshooting stale data issues - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 45
call. There should be a plan in place that specifies levels of problems and their expected response times. • Make self help materials available to your customers to minimize the need for telephone and email support. • Review support call records on a weekly basis to flag any recurring issues that - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 46
the following guide to ensure you are meeting all installation requirements prior to installing the PrintFleet Printer DCA (Data of the Windows OS. Components follow the support life cycle of their parent product or platform. • Requirements for Printer DCA 4.x: • Operating System: Microsoft Windows - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 47
life cycle of their parent product or platform. Virtualization software support: If you want to install the Printer DCA on a virtual machine, the VMWare GSX virtualization software will support the installation. Important: • Do not install the Printer DCA on a laptop. • PrintFleet does not recommend - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 48
data_queue folder 13 devices support 1 E enabling Remote Configuration 12 F fax machines. See devices firewalls 13 forcing a scan 19 H hibernation 38 I installation Local Print Agent 29 Printer DCA 4 L license keys, Printer DCA managing 37 Local Agent Management changing the active user 31 changing - Kyocera TASKalfa 3010i | PrintFleet DCA Setup & User's Guide Rev- 4.2.1 - Page 49
Semaphore 39 stale data, troubleshooting 40 subnets, multiple 5 support, models 1 support, technical. See technical support T technical support PrintFleet Printer DCA Index contacting 2 providing 40 throttling 19 timeout, network 5 troubleshooting Printer DCA transmission problems 13 stale data 40
PrintFleet Printer DCA
Version 4.2.1
User Guide
As of October 14, 2013.
© 2013 PrintFleet Inc. All rights reserved.