Home » Kyocera Manuals » Multifunction Devices » Kyocera TASKalfa 3011i » Manual Viewer

Kyocera TASKalfa 3011i 3011i/3511i Operation Guide Rev 1 2016.7 - Page 494

Troubleshooting, Solving Malfunctions, Machine Operation Trouble

View all Kyocera TASKalfa 3011i manuals

Add to My Manuals
Save this manual to your list of manuals

Page 494 highlights

Troubleshooting > Troubleshooting Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Display for Device Information (page 2-18) Machine Operation Trouble When the following machine operation troubles occur, implement appropriate procedures. Symptom Checkpoints Corrective Actions Reference Page An application does not start. Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30 page 8-67 seconds or more. The screen does not respond when the power switch is turned on. Check the power cord. Is the machine powered on? Connect both ends of the power cord securely. Turn on the main power switch. ― page 2-2 Pressing the [Start] key Is there a message on the screen? does not produce copies. Determine the appropriate response page 10-23 to the message and respond accordingly. Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen, place them face-down and align them with the original size indicator plates. page 5-2 When placing originals in the document processor, place them face-up. page 5-3 ― Check that the settings of the ― application software. Paper often jams. Is the paper loaded correctly? Load the paper correctly. page 3-4 ― Turn the orientation 180 degrees page 3-4 around in which the paper is positioned. Is the paper of the supported type? Remove the paper, turn it over, and page 3-4 Is it in good condition? reload it. Is the paper curled, folded or wrinkled? Replace the paper with new paper. page 3-4 Are there any loose scraps or jammed paper in the machine? Remove any jammed paper. page 10-41 10-16

Section	Page
Preface	2
Contents	3
Overview	12
Machine Features	13
Color and Image Quality Functions	18
Basic Color Modes	18
Adjusting Image Quality and Color	19
Guides Provided with the Machine	20
About the Operation Guide (this Guide)	22
Structure of the guide	22
Conventions Used in This Guide	23
Menu Map	26
1 Legal and Safety Information	49
Notice	50
Safety Conventions in This Guide	50
Environment	51
Precautions for Use	52
Laser Safety (Europe)	53
SAFETY OF LASER BEAM (USA)	54
Safety Instructions Regarding the Disconnection of Power	55
Compliance and Conformity	55
Radio Tag Technology	55
Other precautions (for users in California, the United States)	55
Warranty (the United States and Canada)	56
Legal Restriction on Copying/Scanning	57
EN ISO 7779	57
EK1-ITB 2000	57
Wireless Connection (Mexico only)	57
Security Precautions when Using Wireless LAN (If equipped)	57
Limited Use of This Product (If equipped)	58
Legal Information	59
Energy Saving Control Function	65
Automatic 2-Sided Print Function	65
Resource Saving - Paper	65
Environmental benefits of \	65
Energy Star (ENERGY STAR®) Program	65
2 Installing and Setting up the Machine	66
Part Names (Machine Exterior)	67
Part Names (Connectors/Interior)	69
Part Names (With Optional Equipments Attached)	70
Connecting the Machine and Other Devices	71
Connecting Cables	72
Connecting LAN Cable	72
Connecting USB Cable	73
Connecting the Power Cable	73
Power On/Off	74
Power On	74
Power Off	74
Using the Operation Panel	75
Operation Panel Keys	75
Adjusting the Operation Panel Angle	76
Assigning Functions to Function Keys	77
Touch Panel	79
Home Screen	79
Display for Device Information	83
Display Setting Screen	83
Functions Key	84
Using the Screen	84
Display of Keys That Cannot Be Set	85
Original Preview	85
Entering Numbers	88
Using the Enter Key	89
Using the Quick No. Search Key	89
Help Screen	90
Accessibility Functions (Magnifying the View)	91
Login/Logout	92
Login	92
Logout	93
Default Settings of the Machine	94
Setting Date and Time	94
Network Setup	95
Configuring the Wired Network	95
Configuring the Wireless Network	97
Setting Wi-Fi Direct	101
Configuring NFC	103
Energy Saver Function	104
Low Power Mode	104
Sleep	104
Auto Sleep	105
Sleep Rules (models for Europe)	105
Sleep Level (Energy Saver) (models except for Europe)	105
Energy Saver Recovery Level	105
Weekly Timer Settings	105
Power Off Timer (models for Europe)	106
Quick Setup Wizard	107
Installing Software	109
Software on DVD (Windows)	109
Installing Software in Windows	110
Uninstalling the Software	115
Installing Software in Mac Computer	117
Setting TWAIN Driver	119
Setting WIA Driver	121
Checking the Counter	122
Additional Preparations for the Administrator	123
Sending Documents to a PC	123
Strengthening the Security	123
Command Center RX	125
Accessing Command Center RX	126
Changing Security Settings	127
Changing Device Information	128
E-mail Settings	129
Registering Destinations	133
Creating a New Custom Box	134
Printing a document stored in a Custom Box	135
Transferring Data from Our Other Products	137
Migrating the Address Book	137
3 Preparation before Use	143
Loading Paper	144
Precaution for Loading Paper	144
Selecting the Paper Feeder Units	145
Loading in the Cassettes	146
Loading in the Large Capacity Feeder	149
Precautions for Outputting Paper	153
Paper Stopper	153
Envelope Stack Guide	153
Preparation for Sending a Document to a Shared Folder in a PC	154
Making a note of the computer name and full computer name	154
Making a note of the user name and domain name	155
Creating a Shared Folder, Making a Note of a Shared Folder	156
Configuring Windows Firewall	159
Registering Destinations in the Address Book	164
Adding a Destination (Address Book)	164
Adding a Destination on One Touch Key (One Touch Key)	171
4 Printing from PC	173
Printer Driver Properties Screen	174
Displaying the Printer Driver Help	175
Changing the Default Printer Driver Settings (Windows 8.1)	175
Printing from PC	176
Printing on Standard Sized Paper	176
Printing on Non-standard Sized Paper	178
Canceling Printing from a Computer	181
Printing from the Handheld Device	182
Printing by AirPrint	182
Printing by Google Cloud Print	182
Printing by Mopria	182
Printing with Wi-Fi Direct	182
Printing with NFC	183
Printing Data Saved in the Printer	184
Specifying the Job Box from a Computer and Storing the Job	184
Printing Documents from Private Print Box	185
Deleting the Documents Stored in the Private Print Box	185
Printing Document from Stored Job Box	186
Deleting the Documents Stored in the Stored Job Box	186
Printing Document from Quick Copy Box	187
Deleting the Documents Stored in the Quick Copy Box	187
Printing Document from Proof and Hold Box	188
Deleting the Documents Stored in the Proof and Hold Box	188
Monitoring the Printer Status (Status Monitor)	189
Accessing the Status Monitor	189
Exiting the Status Monitor	189
Quick View State	189
Printing Progress Tab	190
Paper Tray Status Tab	190
Toner Status Tab	190
Alert Tab	191
Status Monitor Context Menu	191
Status Monitor Notification Settings	192
5 Operation on the Machine	193
Loading Originals	194
Placing Originals on the Platen	194
Loading Originals in the Document Processor	195
Loading Paper in the Multipurpose Tray	198
Program	201
Registering Programs	202
Recalling Programs	202
Editing Programs	203
Deleting Programs	203
Application	204
Installing Applications	204
Activating Applications	205
Deactivating Applications	206
Uninstalling Applications	206
Registering Shortcuts (Copy, Send, and Document Box Settings)	207
Adding Shortcuts	207
Editing Shortcuts	208
Deleting Shortcuts	208
Copying	209
Basic Operation	209
Proof Copy	211
Interrupt Copy	212
Canceling Jobs	212
Frequently-Used Sending Method	213
Sending Document via E-mail	214
Configuring Settings before Sending	214
Sending Scanned Document via E-mail	214
Sending Document to Desired Shared Folder on a Computer (Scan to PC)	215
Configuring Settings before Sending	215
Sending Document to Desired Shared Folder on a Computer	215
Sending Document to Folder on an FTP Server (Scan to FTP)	218
Configuring Settings before Sending	218
Sending Document to Folder on an FTP Server	218
Scanning using TWAIN or WIA	220
Configuring Settings before Sending	220
Scanning Document Using Application	220
Scanning Document stored in a Custom Box	221
Configuring Settings before Sending	221
Scanning Document Stored in a Box	221
Useful Sending Method	222
WSD Scan	223
Installing the Driver	223
Executing WSD scan	224
DSM Scan	226
Configuring Settings before Sending	226
Executing DSM Scan	226
Scanning with File Management Utility	228
Configuring Settings before Sending	228
Using FMU Connection to Scan an Original	228
Sending to Different Types of Destinations (Multi Sending)	229
Send to Me (E-mail)	230
Configuring Settings before Sending	230
Sending a Document to the Mail Address of the Logged In User	230
Canceling Sending Jobs	231
Handling Destination	232
Specifying Destination	232
Choosing from the Address Book	232
Choosing from the One Touch Key	234
Choosing from the Speed Dial	234
Checking and Editing Destinations	235
Confirmation Screen of Destinations	236
Recall	237
How to use the FAX Function	238
Using Document Boxes	239
What is Custom Box?	239
What is Job Box?	239
What is Removable Memory Box?	240
Fax Box	240
Basic Operation for Document Box	240
Creating a New Custom Box	244
Editing Custom Box	245
Deleting Custom Box	246
Storing Documents to a Custom Box	246
Printing Documents in Custom Box	247
Saving Scanned Documents to a Custom Box	248
Sending Documents in Custom Box	249
Sending Documents in Custom Box to E-mail Address of Logged In User.	250
Moving Documents in Custom Box	250
Copying Documents in Custom Box into Other Boxes	251
Copying Documents in Custom Box to Removable Memory	251
Joining Documents in Custom Box	252
Deleting Documents in Custom Box	253
Job Box	254
Outputting Repeat Copy Jobs	254
Form for Form Overlay	254
Operating using Removable USB Memory	256
Printing Documents Stored in Removable USB Memory	256
Saving Documents to USB Memory (Scan to USB)	258
Check the USB Memory Information	259
Removing USB Memory	259
Using the Internet Browser	260
Launching and Exiting the Browser	260
Using the Browser Screen	261
Manual Staple	262
6 Using Various Functions	264
Functions Available on the Machine	265
About Functions Available on the Machine	265
How to Select Functions	265
Copy	265
Send	268
Custom Box (Store File, Printing, Send)	271
Removable Memory (Store File, Printing Documents)	277
Functions	280
Original Size	281
Paper Selection	282
Mixed Size Originals	283
Original Orientation	286
Collate/Offset	287
Staple/Punch	288
Paper Output	291
Density	292
Original Image	292
EcoPrint	293
Color Selection	293
Sharpness	294
Contrast	294
Background Density Adj. (Background Density Adjustment)	295
Prevent Bleed-thru	295
Zoom	296
Combine	299
Margin/Centering, Margin, Centering	301
Border Erase	302
Booklet	304
Duplex	307
Cover	310
Form Overlay	311
Erase Shadowed Areas	312
Page #	312
Insert Sheets/Chapters	314
Memo Page	315
Image Repeat	317
Text Stamp	318
Bates Stamp	321
Continuous Scan	324
Auto Image Rotation	324
Negative Image	325
Mirror Image	325
Job Finish Notice	325
File Name Entry	326
Priority Override	326
Repeat Copy	327
DP Read Action	328
Skip Blank Page	328
2-sided/Book Original, Book Original	329
Sending Size	330
File Format	331
File Separation	335
Scan Resolution	335
E-mail Subject/Body	336
Send and Print	336
Send and Store	336
FTP Encrypted TX	337
File Size Confirmation	337
Delete after Printed	337
Delete after Transmitted	337
Storing Size	338
Long Original	338
Encrypted PDF Password	339
JPEG/TIFF Print	339
XPS Fit to Page	339
7 Status/Job Cancel	340
Checking Job Status	341
Details of the Status Screens	342
Checking Detailed Information of Jobs	347
Checking Job History	348
Checking the Detailed Information of Histories	349
Sending the Log History	349
Job Operation	350
Pause and Resumption of Jobs	350
Canceling of Jobs	350
Priority Override for Waiting Jobs	350
Reordering Print Jobs	351
Device/Communication	352
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	353
8 Setup and Registration (System Menu)	354
System Menu	355
Operation Method	355
System Menu Settings	357
Counter	360
Cassette/MP Tray Settings	360
Common Settings	363
Home	384
Copy	385
Send	386
Document Box/Removable Memory	391
FAX	392
Printer	392
Report	395
System/Network	400
Edit Destination	418
User Login/Job Accounting	419
User Property	419
Date/Timer/Energy Saver	419
Adjustment/Maintenance	423
Internet	425
Application	425
9 User Authentication and Accounting (User Login, Job Accounting)	426
Overview of User Login Administration	427
Managing the Job Account from PC	427
Managing the Users to Use TWAIN for Scanning	427
Managing the Users to Use WIA for Scanning	427
Managing the Users to Send Faxes from a PC	427
Enabling User Login Administration	428
Setting User Login Administration	430
Authentication Security	430
Adding a User (Local User List)	433
Changing User Properties	436
User Login Administration for Printing	439
Managing the Users to Scan Using TWAIN	440
Managing the Users to Scan Using WIA	441
Managing the Users that Send Faxes from a PC	442
Local Authorization	443
Group Authorization Settings	444
Guest Authorization Set.	447
Obtain NW User Property	450
Simple Login Settings	452
ID Card Settings	455
PIN Code Authorization	456
Using User Login Administration	457
Login/Logout	457
Overview of Job Accounting	458
To Manage the Number of Sheets Used on Jobs Printed from a PC	458
Managing the Scan Job Account by Using TWAIN	458
Managing the Scan Job Account by Using WIA	458
Managing the FAX Job Transmitted from a PC	458
Enabling Job Accounting	459
Job Accounting Access	460
Job Accounting (Local)	461
Adding an Account	461
Restricting the Use of the Machine	462
Editing an Account	463
Deleting an Account	464
Job Accounting for Printing	465
Job Accounting for Scan Using TWAIN	466
Job Accounting for Scan Using WIA	467
Job Accounting for the FAX Transmitted from a Computer	468
Configuring Job Accounting	469
Default Setting	469
Counting the Number of Pages Printed	471
Print Accounting Report	473
Using Job Accounting	474
Login/Logout	474
Apply Limit	475
Copy/Printer Count	476
Unknown User Settings	477
Unknown ID Job	477
Registering Information for a User whose ID is Unknown	478
10 Troubleshooting	479
Regular Maintenance	480
Cleaning	480
Cleaning Glass Platen	480
Cleaning inside of the Document Processor	480
Cleaning Slit Glass	481
Toner Container Replacement	482
Replace the Waste Toner Box	485
Loading Paper	487
Replacing Staples (1,000-Sheet Finisher)	488
Replacing Staples (3,000-Sheet Finisher)	489
Disposing of the Punch Waste	491
Troubleshooting	494
Solving Malfunctions	494
Machine Operation Trouble	494
Printed Image Trouble	498
Responding to Messages	501
Adjustment/Maintenance	517
Overview of Adjustment/Maintenance	517
Tone Curve Adjustment	517
Drum Refresh	518
Clearing Paper Jams	519
Jam Location Indicators	519
Remove any jammed paper in Cassette 1	520
Remove any jammed paper in Cassette 2	522
Remove any jammed paper in Cassette 3 (500-sheet×2)	524
Remove any jammed paper in Cassette 3 (1,500-sheet×2)	526
Remove any jammed paper in Cassette 4 (500-sheet×2)	527
Remove any jammed paper in Cassette 4 (1,500-sheet×2)	529
Remove any jammed paper in the Multipurpose Tray	532
Remove any jammed paper in Duplex Unit	533
Remove any jammed paper in Inner Tray / Fixing Unit	535
Remove any jammed paper in Right Cover 2	537
Remove any jammed paper in Right Cover 3 (500-sheet×2/1,500-sheet×2)	538
Remove any jammed paper in the Bridge Unit	539
Remove any jammed paper in the Mailbox	540
Remove any jammed paper in the Document Processor (DP-7100)	541
Remove any jammed paper in the Document Processor (DP-7120)	543
Remove any jammed paper in the Document Processor (DP-7110)	545
Remove any jammed paper in the 1,000-Sheet Finisher	547
Remove any jammed paper in the 3,000-Sheet Finisher (Inner)	550
Remove any jammed paper in the 3,000-Sheet Finisher (Tray A)	551
Remove any jammed paper in the 3,000-Sheet Finisher (Tray B)	555
Clearing a Staple Jam	558
Clearing a Staple Jam of the 1,000-Sheet Finisher	558
Clearing a Staple Jam of the 3,000-Sheet Finisher	561
11 Appendix	564
Optional Equipment	565
Overview of Optional Equipment	565
Optional Applications	570
Starting Application Use	570
Checking Details of Application	571
Character Entry Method	572
Entry Screens	572
Entering Characters	574
Paper	575
Basic Paper Specifications	575
Choosing the Appropriate Paper	576
Special Paper	578
Specifications	582
Machine	582
Copy Functions	584
Printer Functions	585
Scanner Functions	585
Document Processor	586
Paper Feeder (500-sheet×2)	586
Large Capacity Feeder (1,500-sheet×2)	587
1,000-Sheet Finisher	587
3,000-Sheet Finisher	588
Punch Unit (For 1,000-Sheet/3,000-Sheet Finisher)	588
Mailbox (For 3,000-Sheet Finisher)	589
Glossary	590