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Kyocera TASKalfa 5002i 4002i/5002i/6002i Operation Guide - Page 541

Command, Center RX, Guide

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Troubleshooting > Troubleshooting Error Code 1132 Message Failed to send the e-mail. Failed to send via FTP. 2101 Failed to send via SMB. Failed to send via FTP. Failed to send the e-mail. Failed to send i-FAX. 2102 2103 Failed to send via FTP. Failed to send the e-mail. Failed to send i-FAX. 2201 2202 2203 2231 2204 Failed to send the e-mail. Failed to send via FTP. Failed to send via SMB. Failed to send i-FAX. Failed to send the e-mail. Failed to send i-FAX. Corrective Actions Reference Page Check the following of the SMTP server. • Is SMTP over SSL available? • Is the encryption available? Refer to the Command Center RX User Guide. Check the following of the FTP server. - • Is FTPS available? • Is the encryption available? Check the network and SMB settings. - • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and FTP settings. - • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • Host name and IP address • Port number Check the network and Command Center RX. • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. • POP3 server name of the POP3 user • SMTP server name page 2-65 Check the network. - • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Check the following of the FTP server. - • Is FTP available? • The server is not operating properly. Check the network. - • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Check the network. - • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Check the e-mail size limit of the SMTP settings page 2-65 on the Command Center RX. 10-44

Section	Page
Preface	2
Contents	3
Overview	12
Machine Features	13
Color and Image Quality Functions	18
Basic Color Modes	18
Adjusting Image Quality and Color	19
Guides Provided with the Machine	20
About the Operation Guide (this Guide)	22
Structure of the guide	22
Conventions Used in This Guide	23
Menu Map	26
1 Legal and Safety Information	49
Notice	50
Safety Conventions in This Guide	50
Environment	51
Precautions for Use	52
Laser Safety (Europe)	53
SAFETY OF LASER BEAM (USA)	54
Safety Instructions Regarding the Disconnection of Power	55
Compliance and Conformity	55
Radio Tag Technology	55
Other precautions (for users in California, the United States)	55
Warranty (the United States and Canada)	56
Legal Restriction on Copying/Scanning	57
EN ISO 7779	57
EK1-ITB 2000	57
Wireless Connection (Mexico only)	57
Security Precautions when Using Wireless LAN (If equipped)	57
Limited Use of This Product (If equipped)	58
Legal Information	59
Energy Saving Control Function	65
Automatic 2-Sided Print Function	65
Resource Saving - Paper	65
Environmental benefits of \	65
Energy Star (ENERGY STAR®) Program	65
2 Installing and Setting up the Machine	66
Part Names (Machine Exterior)	67
Part Names (Connectors/Interior)	69
Part Names (With Optional Equipments Attached)	70
Connecting the Machine and Other Devices	71
Connecting Cables	72
Connecting LAN Cable	72
Connecting USB Cable	73
Connecting the Power Cable	73
Power On/Off	74
Power On	74
Power Off	74
Using the Operation Panel	75
Operation Panel Keys	75
Adjusting the Operation Panel Angle	76
Assigning Functions to Function Keys	77
Touch Panel	79
Home Screen	79
Display for Device Information	83
Display Setting Screen	83
Functions Key	84
Using the Screen	84
Display of Keys That Cannot Be Set	85
Original Preview	85
Entering Numbers	88
Using the Enter Key	89
Using the Quick No. Search Key	89
Help Screen	90
Accessibility Functions (Magnifying the View)	91
Login/Logout	92
Login	92
Logout	93
Default Settings of the Machine	94
Setting Date and Time	94
Network Setup	95
Configuring the Wired Network	95
Configuring the Wireless Network	97
Setting Wi-Fi Direct	101
Configuring NFC	103
Energy Saver Function	104
Low Power Mode	104
Sleep	104
Auto Sleep	105
Sleep Rules (models for Europe)	105
Sleep Level (Energy Saver) (models except for Europe)	105
Energy Saver Recovery Level	105
Weekly Timer Settings	105
Power Off Timer (models for Europe)	106
Quick Setup Wizard	107
Installing Software	110
Software on DVD (Windows)	110
Installing Software in Windows	111
Uninstalling the Software	116
Installing Software in Mac Computer	118
Setting TWAIN Driver	120
Setting WIA Driver	122
Checking the Counter	123
Additional Preparations for the Administrator	124
Sending Documents to a PC	124
Strengthening the Security	124
Command Center RX	126
Accessing Command Center RX	127
Changing Security Settings	128
Changing Device Information	129
E-mail Settings	130
Registering Destinations	134
Creating a New Custom Box	135
Printing a document stored in a Custom Box	136
Transferring Data from Our Other Products	138
Migrating the Address Book	138
3 Preparation before Use	144
Loading Paper	145
Precaution for Loading Paper	145
Selecting the Paper Feeder Units	146
Loading in Cassette 1	147
Loading in Cassette 2	150
Loading Envelopes or Cardstock in the Cassettes	153
Loading in the Large Capacity Feeder	156
Loading in the Side Feeder	158
Precautions for Outputting Paper	160
Paper Stopper	160
Envelope Stack Guide	160
Stack Level Adjuster	161
Preparation for Sending a Document to a Shared Folder in a PC	162
Making a note of the computer name and full computer name	162
Making a note of the user name and domain name	163
Creating a Shared Folder, Making a Note of a Shared Folder	164
Configuring Windows Firewall	167
Registering Destinations in the Address Book	172
Adding a Destination (Address Book)	172
Adding a Destination on One Touch Key (One Touch Key)	179
4 Printing from PC	181
Printer Driver Properties Screen	182
Displaying the Printer Driver Help	183
Changing the Default Printer Driver Settings (Windows 8.1)	183
Printing from PC	184
Printing on Standard Sized Paper	184
Printing on Non-standard Sized Paper	186
Banner Printing	189
Canceling Printing from a Computer	195
Printing from the Handheld Device	196
Printing by AirPrint	196
Printing by Google Cloud Print	196
Printing by Mopria	196
Printing with Wi-Fi Direct	196
Printing with NFC	197
Printing Data Saved in the Printer	198
Specifying the Job Box from a Computer and Storing the Job	198
Printing Documents from Private Print Box	199
Deleting the Documents Stored in the Private Print Box	199
Printing Document from Stored Job Box	200
Deleting the Documents Stored in the Stored Job Box	200
Printing Document from Quick Copy Box	201
Deleting the Documents Stored in the Quick Copy Box	201
Printing Document from Proof and Hold Box	202
Deleting the Documents Stored in the Proof and Hold Box	202
Monitoring the Printer Status (Status Monitor)	203
Accessing the Status Monitor	203
Exiting the Status Monitor	203
Quick View State	203
Printing Progress Tab	204
Paper Tray Status Tab	204
Toner Status Tab	204
Alert Tab	205
Status Monitor Context Menu	205
Status Monitor Notification Settings	206
5 Operation on the Machine	207
Loading Originals	208
Placing Originals on the Platen	208
Loading Originals in the Document Processor	209
Loading Paper in the Multi Purpose Tray	212
Program	216
Registering Programs	217
Recalling Programs	217
Editing Programs	218
Deleting Programs	218
Application	219
Installing Applications	219
Activating Applications	220
Deactivating Applications	221
Uninstalling Applications	221
Registering Shortcuts (Copy, Send, and Document Box Settings)	222
Adding Shortcuts	222
Editing Shortcuts	223
Deleting Shortcuts	223
Copying	224
Basic Operation	224
Proof Copy	226
Interrupt Copy	227
Canceling Jobs	227
Frequently-Used Sending Method	228
Sending Document via E-mail	229
Configuring Settings before Sending	229
Sending Scanned Document via E-mail	229
Sending Document to Desired Shared Folder on a Computer (Scan to PC)	230
Configuring Settings before Sending	230
Sending Document to Desired Shared Folder on a Computer	230
Sending Document to Folder on an FTP Server (Scan to FTP)	233
Configuring Settings before Sending	233
Sending Document to Folder on an FTP Server	233
Scanning using TWAIN or WIA	235
Configuring Settings before Sending	235
Scanning Document Using Application	235
Scanning Document stored in a Custom Box	236
Configuring Settings before Sending	236
Scanning Document Stored in a Box	236
Useful Sending Method	237
WSD Scan	238
Installing the Driver	238
Executing WSD scan	239
DSM Scan	241
Configuring Settings before Sending	241
Executing DSM Scan	241
Scanning with File Management Utility	243
Configuring Settings before Sending	243
Using FMU Connection to Scan an Original	243
Sending to Different Types of Destinations (Multi Sending)	244
Send to Me (E-mail)	245
Configuring Settings before Sending	245
Sending a Document to the Mail Address of the Logged In User	245
Canceling Sending Jobs	246
Handling Destination	247
Specifying Destination	247
Choosing from the Address Book	247
Choosing from the One Touch Key	249
Choosing from the Speed Dial	249
Checking and Editing Destinations	250
Confirmation Screen of Destinations	251
Recall	252
How to use the FAX Function	253
Using Document Boxes	254
What is Custom Box?	254
What is Job Box?	254
What is Removable Memory Box?	255
Fax Box	255
Basic Operation for Document Box	255
Creating a New Custom Box	259
Editing Custom Box	260
Deleting Custom Box	261
Storing Documents to a Custom Box	261
Printing Documents in Custom Box	262
Saving Scanned Documents to a Custom Box	263
Sending Documents in Custom Box	263
Sending Documents in Custom Box to E-mail Address of Logged In User.	264
Moving Documents in Custom Box	266
Copying Documents in Custom Box into Other Boxes	266
Copying Documents in Custom Box to Removable Memory	267
Joining Documents in Custom Box	267
Deleting Documents in Custom Box	268
Job Box	269
Outputting Repeat Copy Jobs	269
Form for Form Overlay	269
Operating using Removable USB Memory	271
Printing Documents Stored in Removable USB Memory	271
Saving Documents to USB Memory (Scan to USB)	273
Check the USB Memory Information	274
Removing USB Memory	274
Using the Internet Browser	275
Launching and Exiting the Browser	275
Using the Browser Screen	276
Manual Staple	277
6 Using Various Functions	279
Functions Available on the Machine	280
About Functions Available on the Machine	280
How to Select Functions	280
Copy	280
Send	283
Custom Box (Store File, Printing, Send)	286
Removable Memory (Store File, Printing Documents)	292
Functions	295
Original Size	296
Paper Selection	297
Mixed Size Originals	298
Original Orientation	301
Fold	302
Collate/Offset	303
Staple/Punch	304
Paper Output	308
Density	309
Original Image	309
EcoPrint	310
Color Selection	310
Sharpness	311
Contrast	311
Background Density Adj. (Background Density Adjustment)	312
Prevent Bleed-thru	312
Zoom	313
Combine	316
Margin/Centering, Margin, Centering	318
Border Erase	319
Booklet	321
Duplex	324
Cover	327
Form Overlay	328
Erase Shadowed Areas	329
Page #	329
Insert Sheets/Chapters	331
Memo Page	332
Image Repeat	334
Text Stamp	335
Bates Stamp	338
Continuous Scan	341
Auto Image Rotation	341
Negative Image	342
Mirror Image	342
Job Finish Notice	342
File Name Entry	343
Priority Override	343
Repeat Copy	344
DP Read Action	345
Skip Blank Page	345
2-sided/Book Original, Book Original	346
Sending Size	347
File Format	348
File Separation	352
Scan Resolution	352
E-mail Subject/Body	353
Send and Print	353
Send and Store	353
FTP Encrypted TX	354
File Size Confirmation	354
Delete after Printed	354
Delete after Transmitted	354
Storing Size	355
Long Original	355
Encrypted PDF Password	356
JPEG/TIFF Print	356
XPS Fit to Page	356
7 Status/Job Cancel	357
Checking Job Status	358
Details of the Status Screens	359
Checking Detailed Information of Jobs	364
Checking Job History	365
Checking the Detailed Information of Histories	366
Sending the Log History	366
Job Operation	367
Pause and Resumption of Jobs	367
Canceling of Jobs	367
Priority Override for Waiting Jobs	367
Reordering Print Jobs	368
Device/Communication	369
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	370
8 Setup and Registration (System Menu)	371
System Menu	372
Operation Method	372
System Menu Settings	374
Counter	377
Cassette/MP Tray Settings	377
Common Settings	380
Home	401
Copy	402
Send	403
Document Box/Removable Memory	408
FAX	409
Printer	409
Report	412
System/Network	417
Edit Destination	435
User Login/Job Accounting	436
User Property	436
Date/Timer/Energy Saver	436
Adjustment/Maintenance	440
Internet	442
Application	443
9 User Authentication and Accounting (User Login, Job Accounting)	444
Overview of User Login Administration	445
Managing the Job Account from PC	445
Managing the Users to Use TWAIN for Scanning	445
Managing the Users to Use WIA for Scanning	445
Managing the Users to Send Faxes from a PC	445
Enabling User Login Administration	446
Setting User Login Administration	448
Authentication Security	448
Adding a User (Local User List)	451
Changing User Properties	454
User Login Administration for Printing	457
Managing the Users to Scan Using TWAIN	458
Managing the Users to Scan Using WIA	459
Managing the Users that Send Faxes from a PC	460
Local Authorization	461
Group Authorization Settings	462
Guest Authorization Set.	465
Obtain NW User Property	468
Simple Login Settings	470
ID Card Settings	473
PIN Code Authorization	474
Using User Login Administration	475
Login/Logout	475
Overview of Job Accounting	476
To Manage the Number of Sheets Used on Jobs Printed from a PC	476
Managing the Scan Job Account by Using TWAIN	476
Managing the Scan Job Account by Using WIA	476
Managing the FAX Job Transmitted from a PC	476
Enabling Job Accounting	477
Job Accounting Access	478
Job Accounting (Local)	479
Adding an Account	479
Restricting the Use of the Machine	481
Editing an Account	482
Deleting an Account	483
Job Accounting for Printing	484
Job Accounting for Scan Using TWAIN	485
Job Accounting for Scan Using WIA	486
Job Accounting for the FAX Transmitted from a Computer	487
Configuring Job Accounting	488
Default Setting	488
Counting the Number of Pages Printed	490
Print Accounting Report	492
Using Job Accounting	493
Login/Logout	493
Apply Limit	494
Copy/Printer Count	495
Unknown User Settings	496
Unknown ID Job	496
Registering Information for a User whose ID is Unknown	497
10 Troubleshooting	498
Regular Maintenance	499
Cleaning	499
Cleaning Glass Platen	499
Cleaning inside of the Document Processor	499
Cleaning Slit Grass	500
Toner Container Replacement	501
Replace the Waste Toner Box	504
Loading Paper	506
Replacing Staples (Inner Finisher)	507
Replacing Staples (1,000-Sheet Finisher)	509
Replacing Staples (4,000-Sheet Finisher)	510
Replacing Staples (Folding Unit)	512
Disposing of the Punch Waste	514
Troubleshooting	520
Solving Malfunctions	520
Machine Operation Trouble	520
Printed Image Trouble	525
Responding to Messages	527
Adjustment/Maintenance	543
Overview of Adjustment/Maintenance	543
Tone Curve Adjustment	543
Drum Refresh	545
Calibration	545
Laser Scanner Cleaning	545
Developer Refresh	546
Clearing Paper Jams	547
Jam Location Indicators	547
Remove any jammed paper in Cassette 1	548
Remove any jammed paper in Cassette 2	551
Remove any jammed paper in Cassette 3 and 4 (500-sheet×2)	554
Remove any jammed paper in Cassette 3 (1,500-sheet×2)	556
Remove any jammed paper in Cassette 4 (1,500-sheet×2)	558
Remove any jammed paper in Cassette 5 (Side Feeder)	561
Remove any jammed paper in the Multi Purpose Tray	563
Remove any jammed paper in Right Cover 1	564
Remove any jammed paper in Right Cover 2 (500-sheet×2)	568
Remove any jammed paper in Right Cover 2 (1,500-sheet×2)	569
Remove any jammed paper in the Bridge Unit	571
Remove any jammed paper in the Mailbox	572
Remove any jammed paper in the Inner Finisher	573
Remove any jammed paper in the Document Processor (Reverse Automatic)	574
Remove any jammed paper in the Document Processor (Dual Scan)	576
Remove any jammed paper in the 1,000-Sheet Finisher	577
Remove any jammed paper in the 4,000-sheet Finisher (Inner)	580
Remove any jammed paper in the 4,000-sheet Finisher (Tray A)	581
Remove any jammed paper in the 4,000-sheet Finisher (Tray B)	585
Remove any jammed paper in the Folding Unit	588
Remove any jammed paper in the Folding Tray	593
Clearing a Staple Jam	598
Clearing a Staple Jam of the Inner Finisher	598
Clearing a Staple Jam of the 1,000-Sheet Finisher	600
Clearing a Staple Jam of the 4,000-Sheet Finisher	603
Clearing a Staple Jam of the Folding Unit	605
11 Appendix	611
Optional Equipment	612
Overview of Optional Equipment	612
Optional Applications	618
Starting Application Use	618
Checking Details of Application	619
Character Entry Method	620
Entry Screens	620
Entering Characters	622
Paper	623
Basic Paper Specifications	623
Choosing the Appropriate Paper	624
Special Paper	626
Specifications	630
Machine	630
Copy Functions	632
Printer Functions	633
Scanner Functions	634
Document Processor	634
Paper Feeder (500-sheet×2)	635
Large Capacity Feeder (1,500-sheet×2)	635
Side Feeder (3,000-sheet)	635
Inner Finisher	636
Punch Unit (For Inner Finisher)	636
1,000-Sheet Finisher	636
4,000-Sheet Finisher	637
Punch Unit (For 1,000-Sheet/4,000-Sheet Finisher)	638
Mailbox	638
Folding Unit	638
Job Separator Tray	639
Banner Tray	639
Glossary	641

Match case Limit results 1 per page

10-44

Troubleshooting > Troubleshooting

1132

Failed to send the e-mail.

Check the following of the SMTP server.

•

Is SMTP over SSL available?

•

Is the encryption available?

Refer to the

Command

Center RX

User

Guide

Failed to send via FTP.

Check the following of the FTP server.

•

Is FTPS available?

•

Is the encryption available?

—

2101

Failed to send via SMB.

Check the network and SMB settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send via FTP.

Check the network and FTP settings.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

Host name and IP address

•

Port number

—

Failed to send the e-mail.

Failed to send i-FAX.

Check the network and Command Center RX.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

•

POP3 server name of the POP3 user

•

SMTP server name

page 2-65

2102

2103

Failed to send via FTP.

Check the network.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

—

Check the following of the FTP server.

•

Is FTP available?

•

The server is not operating properly.

—

Failed to send the e-mail.

Failed to send i-FAX.

Check the network.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

—

2201

2202

2203

2231

Failed to send the e-mail.

Failed to send via FTP.

Failed to send via SMB.

Failed to send i-FAX.

Check the network.

•

The network cable is connected.

•

The hub is not operating properly.

•

The server is not operating properly.

—

2204

Failed to send the e-mail.

Failed to send i-FAX.

Check the e-mail size limit of the SMTP settings

on the Command Center RX.

page 2-65

Error

Code

Message

Corrective Actions

Reference

Page