LG AM501YWM1 Owners Manual - Page 28

ENGLISH Assistance with Smart Diagnosis™ If you need further assistance in troubleshooting the appliance, call an LG Customer Information Center at the number on the back cover of this manual. 1 When instructed to do so by the call center agent, press the Indicator button for about 5 seconds to start the Smart Diagnosis™ function. Indicator 3 Once the transmission has finished, resume your conversation with the call center agent, who will be able to assist you in using the information transmitted for analysis. Note •• The Smart Diagnosis™ function depends on the local call quality. •• The communication performance will improve and you may receive better results if you use a land line phone. •• Call quality problems may interfere with the ability to provide Smart Diagnosis™ service. •• Smart Diagnosis™ will not work if the Control Lock function is ON. Press and hold the Light button for 3 seconds to unlock the controls. 2 Hold your phone near the product. Hold the mouthpiece of the phone toward the LG Signature logo on the front of the appliance. Keep the phone in place until the tone transmission has finished. Note •• For best results, do not move the phone while the tones are being transmitted. •• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. 28