LG LUWM101HWA Owners Manual - Page 42

42 SMART FUNCTIONS Smart Diagnosis™ Function Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi equipped models can also transmit data to a smartphone using the LG Smart ThinQ application. Smart Diagnosis™ through the Customer Information Center ••For appliances with the or logo This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis. 1 Call the LG Electronics Customer Information Center at: (LG U.S.A.) 1-800-984-6306 2 Swipe the display down to see the Settings screen and select More Settings. Select Smart Diganosis from the Settings menu and press the Start button. 3 When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Power button. Hold the phone no more than one inch from (but not touching) the machine. NOTE ••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™. ••For best results, do not move the phone while the tones are being transmitted. ••If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. ••The Smart Diagnosis™ function depends on the local call quality. ••Bad call quality may result in poor data transmission from your phone to the call center, which could cause Smart Diagnosis™ to malfunction. Smart ThinQ Smart Diagnosis™ ••For appliances with the or logo Use the Smart Diagnosis feature in the Smart ThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center. Follow the instructions in the Smart ThinQ application to perform a Smart Diagnosis using your smartphone. NOTE ••Smart Diagnosis™ cannot be activated unless the appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart Diagnosis™. NOTE ••Do not touch any other buttons or icons on the display screen. 4 Keep the phone in place until the tone transmission has finished. The display will count down the time. 5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis.