LG WM2240CW Owner's Manual - Page 29

LG WM2240CW Manual

Page 29 highlights

T RO U B L E S H O OT I N G BEFORE CALLING FOR SERVICE (cont.) Problem Water in the washer drains slowly or not at all, or the display shows: Possible Causes • Drain hose is bent, pinched, or clogged. • The drain filter is clogged. Solutions • Make sure the drain hose is free of clogs, kinks, etc., and is not pinched behind or under the washer. • Clean the drain filter. See the Care and Cleaning section. Washer fills with water slowly or not at all, or the display shows: • Water supply taps are not open fully. • Water line hoses are kinked, pinched, or bent. • Water inlet filters are clogged. • Water pressure to tap or house is too low. • Make sure that the water taps are open fully. • Make sure the hoses are not kinked or pinched. Be careful when moving the washer. • Clean the inlet filters. See the Care and Cleaning section. • Check another faucet in the house to make sure that household water pressure is adequate. • Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60-Hz. outlet. • Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. • Make sure that the door is closed properly and press the START/PAUSE button. After starting a cycle, it may take a few moments before the drum begins to turn or spin. The washer will not spin unless the door is locked (DOOR LOCK will appear in the display). • If the door is closed and locked and the open door error message is displayed, call for service. • The washer door has a safety lock to prevent burns. Allow the washer to cool until the DOOR LOCK indicator turns off in the display. • Allow the washer to complete the programmed cycle, or run the DRAIN & SPIN cycle to drain the water. • This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. Washer will not turn on • Power cord is not properly plugged in. • House fuse is blown, circuit breaker has tripped, or power outage has occurred. • The door is not closed properly. Washer won't spin, or the display shows: Door will not unlock when cycle is stopped or paused • Interior temperature of washer is too high. • Water level in washer is too high. Wash cycle time is longer than usual • The washer automatically adjusts the wash time for the amount of laundry, water pressure, water temperature, and other operating conditions. • Incorrect or too much detergent has been used. • Inside of tub not cleaned properly. Musty or mildewy odor in washer • Use only HE (High-Efficiency) detergent in accordance with the manufacturer's instructions. • Run the TUB CLEAN cycle regularly. Be sure to wipe around and under the door seal frequently. • Clean around door seal/glass to prevent odor or mildew: 1. wipe dry the door seal/glass and the door opening area. 2. wipe around the inner drum/door seal and the lower door seal. 30

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ENGLISH
TROUBLESHOOTING
NORMAL SOUNDS YOU MAY HEAR
Problem
Possible Causes
Solutions
Rattling and
clanking noise
Thumping
sound
Water leaking
around washer
Foreign objects, such as
keys, coins, or safety pins,
may be in drum or pump.
Heavy wash loads may
produce a thumping sound.
Washer load may be out
of balance.
Shipping bolts and/or packaging
materials not removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
Fill hose connection is loose
at tap or washer.
• House drain pipes are clogged.
Stop washer and check drum and drain ±lter for
foreign objects. If noise continues after washer is
restarted, call for service.
This is normal. If sound continues, washer is
probably out of balance.
• Stop and redistribute wash load.
See Installation Instructions for removing shipping
bolts and packaging.
• Stop washer and rearrange wash load.
Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
Make sure that the ²oor is solid and does not ²ex.
Refer to “Flooring” in the Installation section.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
The following sounds may be heard while the
washer is operating. They are normal.
Clicking:
Door lock relay when the door locks and unlocks.
Spraying or hissing:
Water spraying or circulating during the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at
the end of a cycle.
Splashing:
Clothes tumbling in the drum during the wash
and rinse cycles.
BEFORE CALLING FOR SERVICE
Your Washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If your washer does not function properly or does not function at all, check the following before
you call for service.
Vibrating
noise
Excessive
sudsing
Too much detergent or
incorrect detergent.
Reduce detergent amount or use low-sudsing
detergent.
Only use detergent with the HE
(High-Efficiency) logo.
Staining
Laundry products added directly to
the washer drum.
• Washer not unloaded promptly.
• Clothes not sorted properly.
• Load the laundry products into the dispenser.
Always remove items from the washer as soon as the
cycle is completed.
Always wash dark colors separately from light colors
and whites to prevent discoloration. If possible, do
not wash heavily soiled items with lightly soiled ones.
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