LG WM3550HVCA Owner's Manual - Page 35

35

TROUBLESHOOTING

ENGLISH

TROUBLESHOOTING

Checking error messages

If the following message appears on the display, check the following and take the appropriate corrective action.

Message

Possible Causes

Solutions

Item of clothing have machine gathered on one side of the tub.

There are not enough item in the machine.

y

Have your items gathered in one area, or is the load

y

too small?

Did you wash a stuffed animal, a mat, or knitwear?

y

Did you wash two different blankets together?

y

Rearrange items to help balance the load.

y

Stuffed animals or mats can become unbalanced

y

during spinning and the washing machine may fail to

drain. Rearrange the knitwear to help balance the load

and drain it again.

Put one blanket at a time.

y

Water is not supplied or the water pressure is low

Is the faucet turned off?

y

Is the water supply stopped or the faucet frozen?

y

Is the water pressure is low or is an inlet filter

y

clogged?

Is the water line properly connected with the cold

y

water inlet?

Is the water line pinched or bent?

y

Turn on the faucets.

y

If a faucet is frozen, thaw it with warm water.

y

If the inlet filter is clogged, clean it. (see page 32)

y

Connect the water line properly with the cold water

y

inlet. (see page 14)

Check that the water lines are not pinched or bent.

y

Take extra care that water lines are not twisted or

pinched by other objects.

Water line leaks in connection

Are the water lines connected with the faucets

y

properly?

Connect the water lines properly with the faucets.

y

(see page 14)

The tub does not rotate

•

Is the door secured?

Close and secure the door. If the message keeps

y

appearing, unplug the power and contact your nearest

LG service center.

The washing machine drains slowly or not at all

Is the drain hose installed over 3 1/4 feet (1 m) beyond

y

the end of the elbow bracket?

Is the drain hose pinched or clogged inside?

y

Is the drain hose frozen?

y

Is the drain hose clogged with foreign objects?

y

Lower the drain hose within 3 feet below the end of

y

the elbow bracket.

Place the drain hose on a smooth surface to prevent

y

bending.

If the drain hoses are frozen, thaw them in warm

y

water.

Open the drain pump plug cap and remove the dirt.

y

A power failure has occurred.

Press

y

A

to turn off the washing machine and press it

again to turn it on.

Control Error.

Unplug the power cord and contact your nearest LG

y

service center.

The water supply does not stop

Do the water supply and the drain keep repeating in turn?

y


y

service center

The water level is not controlled

Is the water level too low or high compared with the

y

size of the load?

The water level sensor is not working correctly.

y


y

service center.

The tub does not rotate

Is the washing machine overloaded?

y

Rearrange the load size and restart the washing machine.

y

If the load size is big, the tub may not rotate due to

y

an overheated motor. Allow the washing machine to

stand for a while and restart the cycle. Unplug the

power cord and contact your nearest LG service center

if the same error message appears.

To clean up the tub, please run the TUB CLEAN cycle.

y

Please empty the tub and insert bleach into the

y

detergent dispenser and select the TUB CLEAN cycle.

If you want to skip the TUB CLEAN, turn the CYCLE

y

SELECTOR KNOB or push option buttons to select

desired cycle. In this case, you would see the message

again until few washing times and it would be disappear

until next point of time to clean the tub.

LG WM3550HVCA Owner's Manual - Page 35

Troubleshooting

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