Lacie 2big Quadra USB 3.0 User Manual - Page 31

Problem: I'm receiving file transfer error messages and/or Time Machine does not work. - adapter

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A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0? A: Please refer to the product packaging or consult the product support web page at www.lacie.com/support/ to check the minimum system requirements. Q: Is your computer's internal hard drive limiting transfer speeds? A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will limit the transfer speed since the internal drive's transfer speed will be significantly less than that of the LaCie hard drive. Problem: I'm receiving file transfer error messages and/or Time Machine does not work. Q: Did you get an "Error -50" message while copying to the storage? A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied. These characters include, but are not limited to: ? < > / \ : Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your product. See Formatting and Partitioning for help in choosing a file system. Additionally, Time Machine is only compatible with disks formatted in HFS+ or HFS+ (Journaled). Reformat the drive for Time Machine compatibility. Problem: I got an error message telling me that the drive has been disconnected Q: Did it happen when the computer was coming out of sleep mode? A: Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give the drive enough time to spin-up from its sleep mode. Problem: The displayed available capacity doesn't seem right. Q: I just moved a lot of files into the Trash/Recycle Bin from my product. Why isn't this reflected in the displayed available space? A: Disk space will not be reclaimed until the file is completely erased. To remove the files forever, empty your trash/recycle bin. Q: Why is the volume capacity less than advertised on my storage? A: After formatting, the available capacity of a drive will show less than advertised on the box. The difference is based upon how capacity is viewed by the operating system. For example, a hard drive that can store 500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the manufacturer's box. The operating system uses slightly different math, dividing 500,000,000,000 by 1,073,741,824 to equal 466GB. LaCie 2big Quadra USB 3.0 User Manual 31

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LaCie 2big Quadra USB 3.0 User Manual
31
A: Check to see that the SuperSpeed USB 3.0 drivers for both your host bus adapter and device have been
installed correctly. If in doubt, uninstall the drivers and re-install them.
Q: USB 3.0 connection: Does your computer or operating system support SuperSpeed USB 3.0?
A: Please refer to the product packaging or consult the product support web page at
www.lacie.com/support/
to
check the minimum system requirements.
Q: Is your computer's internal hard drive limiting transfer speeds?
A: If your computer has a low-performance internal hard drive (typically a notebook or netbook computer), it will
limit the transfer speed since the internal drive's transfer speed will be significantly less than that of the LaCie
hard drive.
Problem: I'm receiving file transfer error messages and/or Time Machine does not work.
Q: Did you get an "Error -50" message while copying to the storage?
A: When copying files or folders from a computer to a FAT 32 volume, certain characters cannot be copied.
These characters include, but are not limited to:
? < > / \ :
Since it does not offer optimal performance, LaCie does not recommend using the FAT 32 file system with your
product. See
Formatting and Partitioning
for help in choosing a file system. Additionally, Time Machine is only
compatible with disks formatted in HFS+ or HFS+ (Journaled). Reformat the drive for Time Machine
compatibility.
Problem: I got an error message telling me that the drive has been disconnected
Q: Did it happen when the computer was coming out of sleep mode?
A: Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning
down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give
the drive enough time to spin-up from its sleep mode.
Problem: The displayed available capacity doesn't seem right.
Q: I just moved a lot of files into the Trash/Recycle Bin from my product. Why isn't this reflected in the displayed available
space?
A: Disk space will not be reclaimed until the file is completely erased. To remove the files forever, empty your
trash/recycle bin.
Q: Why is the volume capacity less than advertised on my storage?
A: After formatting, the available capacity of a drive will show less than advertised on the box. The difference is
based upon how capacity is viewed by the operating system. For example, a hard drive that can store
500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the
manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by
1,073,741,824 to equal 466GB.