Lacie 2big Spare Drive 500 GB 1 TB 2TB 3TB User Manual - Page 62

Contacting Customer Support

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LaCie 2big Network User Manual 8. Contacting Customer Support Contacting Customer Support page 61 ■ Before You Contact Technical Support 1. Read the User Manual and review the Troubleshooting section. 2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: ❖ Your LaCie drive's serial number ❖ Computer brand and model ❖ Amount of memory installed ❖ Names of any other devices installed on your computer, including CD/DVD burners ■ Information to Include in Email Correspondence Information 1. LaCie 2big Network serial number 2. LaCie 2big Network file format 3. Macintosh/PC model 4. Operating system version 5. Processor speed 6. Computer memory 7. The brands and models of other internal and external peripherals installed on my computer Where to Find Information Located on a sticker at the back of drive or on the original packaging Mac users: Select the hard drive icon and press Command + I, or press the Control key and choose Get Info. Windows users: Right click the hard drive icon and select Properties. Mac users: Click on the Apple icon in the menu bar and select About this Mac. Windows users: Right click My Computer and select Properties > General. Mac users: Click on the Apple icon in the finder bar and select About this Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware.

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LaCie 2big Network
User Manual
page ¶±
Contacting Customer Support
8. Contacting Customer Support
Read the User Manual and review the Troubleshoot-
ing section.
Try to isolate the problem. If possible, make the
drive the only external device on the CPU, and make
sure that all of the cables are correctly and firmly at-
tached.
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist, and you still can’t
get your LaCie drive to work properly, contact us via
the contacts on the following page. Before contacting
1.
2.
us, make sure that you are in front of your computer and
that you have the following information on hand:
Your LaCie drive’s serial number
Computer brand and model
Amount of memory installed
Names of any other devices installed on your
computer, including CD/DVD burners
❖
❖
❖
❖
Before You Contact Technical Support
■
Information to Include in Email Correspondence
■
Information
Where to Find Information
1.
LaCie 2big Network serial number
Located on a sticker at the back of drive or on the original packaging
2.
LaCie 2big Network file format
Mac users:
Select the hard drive icon and press Command + I, or
press the Control key and choose
Get Info
.
Windows users:
Right click the hard drive icon and select
Properties
.
3.
Macintosh/PC model
Mac users:
Click on the Apple icon in the menu bar and select
About this Mac
.
Windows users:
Right click
My Computer
and select
Properties > General
.
4.
Operating system version
5.
Processor speed
6.
Computer memory
7.
°e brands and models of other internal and
external peripherals installed on my computer
Mac users:
Click on the Apple icon in the finder bar and
select
About this Mac
.
Select
More Info...
°e Apple Sys-
tem Profiler will launch and will list your internal and external
peripherals.
Windows users:
Right click
My Computer
and select
Properties > Hardware.