Lacie 301156U User Manual - Page 24

LaCie Big Disk Extreme+ eSATA & USB 2.0 User Manual Troubleshooting page 23 4. Troubleshooting If your LaCie hard disk is not working correctly, please refer to the following checklist to determine the source of the problem. If you have gone through all of the points on the checklist and your drive still does not work properly, please check the FAQs that are regularly published on our website - www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the most recent software updates will be available. If you need further assistance, please contact your LaCie reseller or LaCie Customer Support (see section 5. Contacting Customer Support for details). Manual Updates LaCie strives to give you the most up-to-date, comprehensive user manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your user manual does not reflect the configuration of the product you purchased, please check our website for the most current version of the user manual. www.lacie.com Mac Troubleshooting Problem The drive is not recognized by the computer. Question Does an icon for the drive appear on the desktop? Does your computer's configuration meet the minimum system requirements for use with this drive? Is the drive's power supply connected and turned on? Did you follow the correct installation steps for the specific interface and operating system. Are both ends of the eSATA or USB cables firmly attached? Have the USB and eSATA drivers been installed correctly and enabled? Is there a conflict with other device drivers or extensions? Solution There should be an icon for the LaCie drive on the desktop. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. See section 1.2. Minimum System Requirements for more information. If the Big Disk Extreme+ is connected via USB or eSATA, make sure that the power supply is properly connected (see section 2.1. Connecting the Power Supply) and that the outlet the power supply is connected to is also turned on. Review the installation steps in section 2.2. Connecting the Interface Cable. Check both ends of the eSATA or USB cables and make sure that they are fully seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not recognized, restart your computer and try again. Open Apple System Profiler and click on the Devices and Volumes tab. If your device is not listed, recheck the cables and try the other troubleshooting tips listed here. Contact LaCie Technical Support for help.