Lacie 301389U User Manual - Page 30

Troubleshooting, System Log, Manual Updates - network space review

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LaCie Network Space • DESIGN BY NEIL POULTON User Manual 5. Troubleshooting In the event that your LaCie Network Space is not working correctly, please take a look at the Troubleshooting section on the following pages and at the FAQs published on our web site - www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the most recent software updates will be available - www.lacie.com/support/downloads. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 6. Contacting Customer Support for details). System Log The system log allows you to review the type, date, time, source and event ID of activities on the LaCie Network Space. For more information, refer to chapter 4.5.3. System Log Troubleshooting page 30 Manual Updates LaCie strives to give you the most up-to-date, comprehensive user manuals possible. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your manual does not reflect the configurations of the product that you purchased, please check our website for the most current version available. www.lacie.com Problem The system is not recognized by the computer. Question to Ask Solution Does your computer's configuration meet the minimum system requirements? Check section for more information. Is the system's power supply connected and is the blue light on the front of the drive on? Make sure that the power supply is properly connected (see section 2.1. Turn the Drive On for details); that the sytem has been powered on by moving the power switch on the back of the device to the ON position; and that the outlet the power supply is connected to is powered on or has a sufficient supply of power. Is the blue light on the front of the device flickering? If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie reseller or LaCie Customer Support. Did you follow the correct installation Review the installation steps (section 2. Setting Up Your LaCie Network steps? Space). Are both ends of the Ethernet cable firmly connected? Disconnect the Ethernet cable, wait 10 seconds and then reconnect. Ensure that the interface connectors are properly aligned. The Ethernet cable can only be inserted one way. Make sure it is correctly oriented. Check that the Ethernet connectors are straight and fully seated in the Ethernet ports.

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LaCie Network Space
•
DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 30
5. Troubleshooting
In the event that your LaCie Network Space is not working cor-
rectly, please take a look at the Troubleshooting section on the
following pages and at the FAQs published on our web site –
www.lacie.com
. One of these FAQs may provide an answer to
your specific question. You can also visit the downloads page,
where the most recent software updates will be available –
www.lacie.com/support/downloads
.
If you need further assistance, please contact your LaCie reseller
or LaCie Technical Support (see section
6. Contacting Customer
Support
for details).
System Log
The system log allows you to review the type, date, time, source
and event ID of activities on the LaCie Network Space.
For more
information, refer to chapter
4.5.3. System Log
Manual Updates
LaCie strives to give you the most up-to-date, comprehensive
user manuals possible. It is our goal to provide you with a friend-
ly, easy-to-use format that will help you quickly install and utilize
the many functions of your new device.
If your manual does not reflect the configurations of the product
that you purchased, please check our website for the most cur-
rent version available.
www.lacie.com
Problem
Question to Ask
Solution
The system is not
recognized by the
computer.
Does your computer’s configuration
meet the minimum system require-
ments?
Check section
for more information.
Is the system’s power supply con-
nected and is the blue light on the
front of the drive on?
Make sure that the power supply is properly connected (see section
2.1.
Turn the Drive On
for details); that the sytem has been powered on by
moving the power switch on the back of the device to the ON position;
and that the outlet the power supply is connected to is powered on or
has a sufficient supply of power.
Is the blue light on the front of the
device flickering?
If the blue light is flickering or will not turn on, the power supply may
be defective.
Please contact your LaCie reseller or LaCie Customer
Support.
Did you follow the correct installation
steps?
Review the installation steps (section
2. Setting Up Your LaCie Network
Space
).
Are both ends of the Ethernet cable
firmly connected?
Disconnect the Ethernet cable, wait 10 seconds and then reconnect.
Ensure that the interface connectors are properly aligned.
The Ethernet
cable can only be inserted one way. Make sure it is correctly oriented.
Check that the Ethernet connectors are straight and fully seated in the
Ethernet ports.