Lacie 301389U User Manual - Page 31

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LaCie Network Space • DESIGN BY NEIL POULTON User Manual Troubleshooting page 31 Problem Question to Ask Solution The system doesn't appear on the network. By default the LaCie Network Space is configured to retrieve its IP address from a DHCP server. If your network is managed by a DHCP server and you cannot access your LaCie Network Space, try checking your DHCP server's log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities CD-ROM. If your network is NOT managed by a DHCP server, the LaCie Network Space uses its default IP address, which is 192.168.xx.100. To change this IP address, use LaCie Network Assistant. Is the IP address properly set? For more information, please see section 3. Accessing and Managing Files. Is your network DHCP enabled? If your network is DHCP enabled, please refer to sections 2.3. Connect with LaCie Network Assistant. If your network is not DHCP enabled, you will need to manually configure the address; please see section 2.4. Configuring the LaCie Network Space on a Network Without a DHCP Server. I cannot map MyShare. Did you already map OpenShare? Mapping Openshare first can prevent the ability to map MyShare due to the login requirement. To solve this problem, 1) Unmap OpenShare in an explorer window; 2) map MyShare; finally, 3) map OpenShare. A user does not have FTP access to the LaCie Network Space. Has the administrator provided the correct User login? In order for anyone to access the LaCie Network Space using FTP, three conditions must be met: 1) the administrator must provide the correct user login (username: ftp and password: ftp by default or the modified login) and the IP address of the LaCie Network Space; 2) the LaCie Network Space must be turned on and connected to the network; and 3) FTP service must be enabled (for details, see section 4.5.1. Enabling FTP Service). I cannot see the media files stored in the LaCie Network Space on my UPnP AV media player or adapter. Has the database been refreshed? Are the media files stored on the "openshare"? A refresh of the database is done automatically once per hour. If you want to enjoy new content immediately you can refresh the database of media files by clicking the Scan button on the Support page of the administration pages. UPnP AV devices will only discover media files stored on "openshare." Files stored in "myshare" are not accessible to UPnP devices. The USB drive connected to my LaCie Network Space won't mount on my computer. Is the capacity of your USB drive more than 2 TB? Drives with a capacity greater than 2TB cannot be connected to the LaCie Network Space. I've noticed a delay in accessing the shares. Are you transfering multiple files simultaneously? Access to a share can slow down during simultaneous file transfers.

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LaCie Network Space
•
DESIGN BY NEIL POULTON
Troubleshooting
User Manual
page 31
Problem
Question to Ask
Solution
The system
doesn’t appear on
the network.
By default the LaCie Network Space is configured to retrieve its IP address from a DHCP server.
If your network
is managed by a DHCP server and you cannot access your LaCie Network Space, try checking your DHCP
server’s log. To get the IP address, run LaCie Network Assistant, which is located on the LaCie Storage Utilities
CD-ROM.
If your network is NOT managed by a DHCP server, the LaCie Network Space uses its default IP ad-
dress, which is 192.168.xx.100.
To change this IP address, use LaCie Network Assistant.
Is the IP address properly set?
For more information, please see section
3. Accessing and Managing
Files
.
Is your network DHCP enabled?
If your network is DHCP enabled, please refer to sections
2.3. Connect
with LaCie Network Assistant
. If your network is not DHCP enabled, you
will need to manually configure the address; please see section
2.4.
Configuring the LaCie Network Space on a Network Without a DHCP
Server
.
I cannot map
MyShare.
Did you already map OpenShare?
Mapping Openshare first can prevent the ability to map MyShare due
to the login requirement.
To solve this problem, 1) Unmap OpenShare
in an explorer window; 2) map MyShare; finally, 3) map OpenShare.
A user does not
have FTP access
to the LaCie Net-
work Space.
Has the administrator provided the
correct User login?
In order for anyone to access the LaCie Network Space using FTP, three
conditions must be met: 1) the administrator must provide the correct
user login (
username: ftp
and
password: ftp
by default or the modi-
fied login) and the IP address of the LaCie Network Space; 2) the LaCie
Network Space must be turned on and connected to the network; and
3) FTP service must be enabled (for details, see section
4.5.1. Enabling
FTP Service
).
I cannot see the
media files stored
in the LaCie Net-
work Space on my
UPnP AV media
player or adapter.
Has the database been refreshed?
A refresh of the database is done automatically once per hour. If you
want to enjoy new content immediately you can refresh the database
of media files by clicking the
Scan
button on the Support page of the
administration pages.
Are the media files stored on the
“openshare”?
UPnP AV devices will only discover media files stored on “openshare.”
Files stored in “myshare” are not accessible to UPnP devices.
The USB drive
connected to my
LaCie Network
Space won’t
mount on my
computer.
Is the capacity of your USB drive
more than 2 TB?
Drives with a capacity greater than 2TB cannot be connected to the
LaCie Network Space.
I’ve noticed a
delay in accessing
the shares.
Are you transfering multiple files
simultaneously?
Access to a share can slow down during simultaneous file transfers.