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Lacie 301496U User Manual - Page 54

Contacting Customer Support

UPC - 093053786793

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LaCie Ethernet Disk User Manual 13. Contacting Customer Support 1. Read the manuals and review section 12. Troubleshooting. 2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the provided Web link. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: ✦✦ Your LaCie drive's serial number ✦✦ Operating system(Mac OS or Windows) and version ✦✦ Computer brand and model ✦✦ Names of CD or DVD drives installed on your computer ✦✦ Amount of memory installed ✦✦ Names of any other devices installed on your computer Contacting Customer Support page 54

Section	Page
1. Introduction	6
2. Your LaCie Ethernet Disk	7
2.1. Minimum System Requirements	7
2.2. Box Content	8
2.3. Front Panel	9
2.4. Rear Panel	10
3. Setting Up Your LaCie Ethernet Disk	11
3.1. Stand-alone Installation	11
3.2. Rack Installation	11
4. Installing Your LaCie Ethernet Disk	12
4.1. Connecting the LaCie Ethernet Disk to Your Network	12
4.2. Turning On Your LaCie Ethernet Disk	12
5. Configuring Your LaCie Ethernet Disk	13
5.1. Connecting Using LaCie Network Assistant	13
5.2. Configuring the LaCie Ethernet Disk on a Network Without a DHCP Server	15
5.3. Using Ethernet Disk with Apple’s Time Machine™	16
6. Accessing Your Ethernet Disk Over the Network	17
6.1. Accessing Shared Folders	17
6.1.1. Other Connection Methods	18
6.2. Connecting Via HTTP or FTP	20
6.3. Connecting with an FTP Client	20
7. Using the Web Administration Page	21
7.1. Accessing the Web Administration Page	21
7.2. Wizard Mode and Advanced Mode	22
7.3. Using the Wizard Mode	22
7.3.1. Creating a Share: “Share Name”	22
7.3.2. Username	23
7.3.3. Confirmation	23
7.3.4. Set-up Complete	24
7.4. Using the Advanced Mode	24
7.4.1. Changing the Name and Location of the LaCie Ethernet Disk	24
7.4.2. Setting the Date and Time	25
7.4.3. Sharing Your LaCie Ethernet Disk in Advanced Mode	26
7.5. Shutting Down the Ethernet Disk	28
8. Advanced Management of Users, Groups and Shares	29
8.1. Listing Local Users	29
8.1.1. Creating a User	29
8.1.2. Editing a User	29
8.1.3. Deleting a User	29
8.2. Listing Local Groups	30
8.2.1. Creating a Group	30
8.2.2. Editing a Group	30
8.2.3. Deleting a Group	30
8.3. Listing Local Shares	31
8.3.1. Creating a Share	31
8.3.2. Editing a Share	31
8.3.3. Deleting a Share	31
8.3.4. Deleting a Broken Share	31
9. Managing Your LaCie Ethernet Disk	32
9.1. Checking Your Server Configuration	32
9.2. Changing the Administrator’s Password	33
9.3. Enabling/Disabling Guest Accounts	33
9.4. Rebooting Your Server	34
9.5. Shutting Down Your Server	34
9.6. Changing Your Network Configuration	35
9.7. Formatting Disks	36
9.8. Defragmenting Disks	37
9.9. Backing Up LaCie Ethernet Disk Using the Built-In Backup Engine	38
9.9.1. Backing Up With the Built-In Backup Engine	38
9.9.2. Recovering Files Using The Built-In Backup Engine	39
9.10. Backing Up Disks Using Third-party Software Programs	41
9.11. Uploading a New Version of the System Software	41
9.12. Restoring Your LaCie Ethernet Disk	42
10. Adding Additional Storage Space	43
11. Using the LaCie Shell	44
11.1. Accessing the LaCie Shell Using Remote Desktop (Windows)	45
11.2. Accessing the LaCie Shell Using Remote Desktop for Mac OS X	46
11.3. Firewall	47
11.4. Back Up the LaCie Ethernet Disk onto other NAS Devices	47
11.5. Diagnostics	49
11.6. Logging Off the System via Remote Desktop (Windows and Macintosh)	51
12. Troubleshooting	52
13. Contacting Customer Support	54
13.1. LaCie Technical Support Contacts	55
14. Restoring Your Ethernet Disk Using the LaCie Restore CD	56
15. Warranty	58