Lacie 301502U User Manual - Page 43

Troubleshooting, User Manual

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LaCie Ethernet Big Disk User Manual Troubleshooting page 43 7. Troubleshooting In the event that your LaCie Ethernet Big Disk is not working correctly, please take a look at the Troubleshooting section on the following pages and at the FAQs published on our web site - www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be available, at www.lacie.com/support/drivers. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see chapter 8. Contacting Customer Service for details). ■ System Log The system log allows you to review the type, date, time, source and event ID of activities on the LaCie Ethernet Big Disk. For more information, refer to chapter 5.9.2. System Log. ■ Manual Updates LaCie is constantly striving to give you the most up-to-date, comprehensive User Manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your manual does not reflect the configurations of the product that you purchased, please check our website for the most current version available ■ Problem The drive is not recognized by the computer. ■ Question to Ask ■ Solution Does your computer's configuration meet the minimum system requirements? Check section 2.1. Minimum System Requirements for more information. Is the drive's power supply connected and is the blue light on the front of the drive on? Make sure that the power supply is properly connected (see section 3.2. Connecting The External Power Supply for details); that the drive has been powered on by pressing the blue On/Off button on the front of the drive; and that the outlet the power supply is connected to is powered on or has a sufficient supply of power. Is the blue light on the front of the drive flickering? If the blue light is flickering or will not turn on, the power supply may be defective. Please contact your LaCie reseller or LaCie Customer Support.

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LaCie Ethernet Big Disk
User Manual
Troubleshooting
page ´³
7. Troubleshooting
In the event that your LaCie Ethernet Big Disk is
not working correctly, please take a look at the Trou-
bleshooting section on the following pages and at the
FAQs published on our web site –
www.lacie.com
. One
of these FAQs may provide an answer to your specific
question. You can also visit the drivers pages, where the
most recent software updates will be available, at
www.lacie.com/support/drivers
.
If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support (see chapter
8.
Contacting Customer Service
for details).
System Log
°e system log allows you to review the type, date,
time, source and event ID of activities on the LaCie
Ethernet Big Disk.
For more information, refer to
chapter 5.9.2.
System Log
.
■
Manual Updates
LaCie is constantly striving to give you the most
up-to-date, comprehensive User Manuals available on
the market. It is our goal to provide you with a friendly,
easy-to-use format that will help you quickly install and
utilize the many functions of your new device.
If your manual does not reflect the configurations of
the product that you purchased, please check our web-
site for the most current version available
■
Problem
■
Question to Ask
■
Solution
■
°e drive is not
recognized by
the computer.
Does your computer’s con-
figuration meet the minimum
system requirements?
Check section 2.1.
Minimum System Requirements
for more
information.
Is the drive’s power supply con-
nected and is the blue light on
the front of the drive on?
Make sure that the power supply is properly connected (see
section 3.2.
Connecting °e External Power Supply
for details);
that the drive has been powered on by pressing the blue On/Off
button on the front of the drive; and that the outlet the power
supply is connected to is powered on or has a sufficient supply of
power.
Is the blue light on the front of
the drive flickering?
If the blue light is flickering or will not turn on, the power
supply may be defective.
Please contact your LaCie reseller or
LaCie Customer Support.