Lacie 301502U User Manual - Page 44

User Manual, Troubleshooting, Problem, Question to Ask, Solution

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LaCie Ethernet Big Disk User Manual Troubleshooting page 44 ■ Problem ■ Question to Ask ■ Solution The drive is not recognized by the computer. Did you follow the correct installation steps for the specific interface? Review the installation steps (chapter 3). The two cables cannot be connected at the same time. Are both ends of the interface cable firmly connected? ❖ Disconnect the interface cable, wait 10 seconds and then reconnect. ❖ Ensure that the interface connectors are properly aligned. The interface cables can only be inserted one way. Make sure that they are correctly oriented. ❖ Check that the interface connectors are straight and fully seated in the interface ports. ❖ Only use certified interface cables, such as the cables provided with your LaCie drive. If you have followed all of these steps and the drive is still not recognized, shut down your computer, wait 3 to 5 minutes, restart your computer and try again. In the event that the drive is still not recognized, take the drive to another computer and attempt to connect the drive. If the drive is not recognized on another computer, please contact your LaCie reseller or LaCie Customer Support. The drive doesn't appear on the network. By default the Ethernet Big Disk is configured to retrieve its IP address from a DHCP server. If your network is managed by a DHCP server and you cannot access your Ethernet Big Disk, try checking your DHCP server's log. To get the IP address, run the LaCie IP configurator software tool, which is located on the LaCie Storage Utilities CD-ROM. If your network is NOT managed by a DHCP server, the Ethernet Big Disk uses its default IP address, which is 192.168.1.100. To change this IP address, use the LaCie IP Configurator software tool. Is the IP address properly set? For more information, please see section 4. Accessing the Shared Storage. Is your network DHCP enabled? If your network is DHCP enabled, please refer to sections 3.5. Installing and Running the IP Configurator Wizard and 5. Configure Your Drive Using the NAS Administration Page. If your network is not DHCP enabled, you will need to manually configure the address; please see section 3.6. Configure Your Drive on a Local Area Network with no DHCP Server. Are you using AppleTalk under Mac OS 9.x? If you are using AppleTalk under Mac OS 9.x, ensure that the LaCie Ethernet Big Disk and the other clients on the network are in the same AppleTalk zone.

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LaCie Ethernet Big Disk
User Manual
Troubleshooting
page ´´
Problem
■
Question to Ask
■
Solution
■
°e drive is not
recognized by
the computer.
Did you follow the correct in-
stallation steps for the specific
interface?
Review the installation steps (chapter 3). °e two cables cannot
be connected at the same time.
Are both ends of the interface
cable firmly connected?
Disconnect the interface cable, wait 10 seconds and then re-
connect.
Ensure that the interface connectors are properly aligned.
°e
interface cables can only be inserted one way. Make sure that
they are correctly oriented.
Check that the interface connectors are straight and fully seat-
ed in the interface ports.
Only use certified interface cables, such as the cables provided
with your LaCie drive.
If you have followed all of these steps
and the drive is still not recognized, shut down your computer,
wait 3 to 5 minutes, restart your computer and try again. In
the event that the drive is still not recognized, take the drive
to another computer and attempt to connect the drive. If the
drive is not recognized on another computer, please contact
your LaCie reseller or LaCie Customer Support.
❖
❖
❖
❖
°e drive doesn’t
appear on the
network.
By default the Ethernet Big Disk is configured to retrieve its IP address from a DHCP server.
If
your network is managed by a DHCP server and you cannot access your Ethernet Big Disk, try
checking your DHCP server’s log. To get the IP address, run the LaCie IP configurator software
tool, which is located on the LaCie Storage Utilities CD-ROM.
If your network is NOT managed
by a DHCP server, the Ethernet Big Disk uses its default IP address, which is 192.168.1.100.
To
change this IP address, use the LaCie IP Configurator software tool.
Is the IP address properly set?
For more information, please see section 4.
Accessing the Shared
Storage
.
Is your network DHCP en-
abled?
If your network is DHCP enabled, please refer to sections 3.5.
Installing and Running the IP Configurator Wizard
and 5.
Configure Your Drive Using the NAS Administration Page
.
If
your network is not DHCP enabled, you will need to manually
configure the address; please see section 3.6.
Configure Your
Drive on a Local Area Network with no DHCP Server
.
Are you using AppleTalk under
Mac OS 9.x?
If you are using AppleTalk under Mac OS 9.x, ensure that the
LaCie Ethernet Big Disk and the other clients on the network
are in the same AppleTalk zone.