Lacie 301502U User Manual - Page 46

LaCie Ethernet Big Disk User Manual Contacting Customer Support page 46 8. Contacting Customer Support ■ Before You Contact Technical Support 1. Read the User Manual and review the Troubleshooting section. 2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us via the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: ❖ Your LaCie drive's serial number ❖ Computer brand and model ❖ Amount of memory installed ❖ Names of any other devices installed on your computer, including CD/DVD burners ■ Information to Include in Email Correspondence Information 1. LaCie Ethernet Big Disk serial number 2. LaCie Ethernet Big Disk file format 3. Macintosh/PC model 4. Operating system version 5. Processor speed 6. Computer memory 7. The brands and models of other internal and external peripherals installed on my computer Where to Find Information Located on a sticker at the back of drive or on the original packaging Mac users: Select the hard drive icon and press Command + I, or press the Control key and choose Get Info. Windows users: Right click the hard drive icon and select Properties. Mac users: Click on the Apple icon in the menu bar and select About this Mac. Windows users: Right click My Computer and select Properties > General. Mac users: Click on the Apple icon in the finder bar and select About this Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware.