Lacie Rikiki Go User Manual - Page 18

Windows Troubleshooting - drivers

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LaCie rikiki go User Manual Troubleshooting page 18 Problem The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Question Are you operating in Mac OS 10.x? Solution Make sure that you are connecting the drive to your computer through a Hi-Speed USB 2.0 port. If your computer only has USB 1.0, , you will need to add a Hi-Speed USB 2.0 PCI or PC card to your computer in order to achieve maximum transfer speeds. 5.3. Windows Troubleshooting Problem The drive is not recognized by the computer. The drive is working slowly. Question Has the drive been formatted? Does your computer's operating system support the file system? Is there an icon for the drive in My Computer? Does your computer's configuration meet the minimum system requirements for use with this drive? Did you follow the correct installation steps for the specific interface and operating system? Are both ends of the USB cable securely attached? Is there a conflict with other device drivers or extensions? Are there other USB devices connected to the same port or hub? Solution Make sure that the drive has been formatted properly. Please see section 3. Optional Formatting & Partitioning for more details. Check your computer's documentation and see section 1.2. Minimum System Requirements. Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. See section 1.1. Box Content for more information. Review the installation steps in sections 2.1. Connecting the USB Cable and 2.2. Launching the LaCie Setup Assistant. Check both ends of the USB cable to make sure they are fully seated in their respective ports. Try disconnecting the cable, waiting ten seconds, and then reconnecting it. If the drive is still not recognized, restart your computer and try again. Contact LaCie Technical Support for help. Disconnect any other USB devices and see if the drive's performance increases. continued on next page...

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LaCie rikiki go
Troubleshooting
User Manual
page 18
Problem
Question
Solution
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Are you operating in Mac OS
10.x?
Make sure that you are connecting the drive to your computer through
a Hi-Speed USB 2.0 port. If your computer only has USB 1.0, , you
will need to add a Hi-Speed USB 2.0 PCI or PC card to your com-
puter in order to achieve maximum transfer speeds.
5.3. Windows Troubleshooting
Problem
Question
Solution
The drive is not recog-
nized by the computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see sec-
tion
3. Optional Formatting & Partitioning
for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section
1.2. Minimum
System Requirements
.
Is there an icon for the drive in My
Computer?
Go into My Computer and look for an icon and drive letter assigned
to the LaCie drive. If the drive does not appear, follow the rest of the
Troubleshooting tips to isolate the problem.
Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?
See section
1.1. Box Content
for more information.
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps in sections
2.1. Connecting the USB
Cable
and
2.2. Launching the LaCie Setup Assistant
.
Are both ends of the USB cable
securely attached?
Check both ends of the USB cable to make sure they are fully seated
in their respective ports. Try disconnecting the cable, waiting ten
seconds, and then reconnecting it. If the drive is still not recognized,
restart your computer and try again.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
The drive is working
slowly.
Are there other USB devices con-
nected to the same port or hub?
Disconnect any other USB devices and see if the drive’s performance
increases.
continued on next page...