Lacie Rikiki Go User Manual - Page 20

LaCie rikiki go User Manual Contacting Customer Support page 20 6. Contacting Customer Support Before You Contact Technical Support 1. Read the manuals and review section 5. Troubleshooting. 2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that the cable is correctly and securely attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: Information Where to Find Information LaCie hard drive serial number Located on a sticker at the back of drive or on the original packaging Macintosh/PC model Operating system version Processor speed Computer memory Mac users: Click on the Apple icon in the menu bar and select About This Mac. Windows users: Right click My Computer and select Properties > General. The brands and models of other internal and external peripherals installed on your computer Mac users: Click on the Apple icon in the finder bar and select About This Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware.