Lantronix C4110-4848 C4110 and S4110 Web User Guide Rev D - Page 29

Error Indications and Recovery Procedures

Get Lantronix C4110-4848 PDF manuals and user guides View all Lantronix C4110-4848 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 29 highlights

Lantronix x4110 Web User Guide 10. For the failed function or operation, verify that you entered valid parameters using the cursor over-help (COH) and/or the ION system manual. 11. Based on the symptoms recorded, work back through each step in the process or operation to recall a point at which the problem occurred, and examine for a possible failure point and fix for each. 12. Document each suspected problem and attempted resolution; eliminate as many potential causes as possible. 13. Isolate on the 1-2 most likely root causes of what went wrong, and gain as much information as you can to prove the suspected cause(s). 14. If you find a sequence of actions that causes the problem to recur, replicate the full sequence several times and document it if possible. 15. Review your logged information and add any other comments that occur to you about what has taken place in terms of system behavior and suspected problem causes and solutions. 16. Review the "Recording Model Information and System Information" section on page 102 before calling Tech Support. Error Indications and Recovery Procedures The types of indications or messages reported include: • LED Fault and Activity Displays (page 36) • Problem Conditions (page 37) • CLI Messages (page 38) • Web Interface Messages (page 43) • Windows Event Viewer Messages (page 53) • Config Error Log (config.err) File (page 54) • Webpage Messages (page 58) • Third Party Troubleshooting Messages (page 61) These message types and their recommended recovery procedures are covered in the following subsections. LED Fault and Activity Displays Refer to this section if the LEDs indicate a problem. For any LED problem indication: 1. Check the power cord connections and power outlet. 2. Check the data cables for obvious problems, incorrect cable type, incorrect wiring, etc. 3. Make sure the USB cable is properly connected. 4. Check the power supply voltages (see related documentation). 5. Verify that the ION system devices have the latest firmware versions. Download the latest firmware version and upgrade as necessary. 6. Check if other network devices are working properly. Power (PWR) LED is off (not lit): 1. Check for a loose power cord. 2. Check for a power supply failure. Replace power supply if failed. 3. Make sure all circuit protection and connection equipment and devices are working. 4. Verify that the ION system power supply is within operating range. 5. Remove the card from the chassis and re-insert it. Replace if failed. 6. Make sure the mode displayed matches the hardware setting on the device. See the "Jumper Settings" section. 33574 Rev. D https://www.lantronix.com 29

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
Lantronix
x4110 Web User Guide
33574 Rev. D
29
10. For the failed function or operation, verify that you entered valid parameters using the cursor over-help (COH)
and/or the ION system manual.
11. Based on the symptoms recorded, work back through each step in the process or operation to recall a point at
which the problem occurred, and examine for a possible failure point and fix for each.
12. Document each suspected problem and attempted resolution; eliminate as many potential causes as
possible.
13. Isolate on the 1-2 most likely root causes of what went wrong, and gain as much information as you can to
prove the suspected cause(s).
14. If you find a sequence of actions that causes the problem to recur, replicate the full sequence several times
and document it if possible.
15. Review your logged information and add any other comments that occur to you about what has taken place in
terms of system behavior and suspected problem causes and solutions.
16. Review the “Recording Model Information and System Information” section on page 102 before calling Tech
Support.
Error Indications and Recovery Procedures
The types of indications or messages reported include:
•
LED Fault and Activity Displays (page 36)
•
Problem Conditions (page 37)
•
CLI Messages (page 38)
•
Web Interface Messages (page 43)
•
Windows Event Viewer Messages (page 53)
•
Config Error Log (config.err) File (page 54)
•
Webpage Messages (page 58)
•
Third Party Troubleshooting Messages (page 61)
These message types and their recommended recovery procedures are covered in the following subsections.
LED Fault and Activity Displays
Refer to this section if the LEDs indicate a problem. For any LED problem indication:
1.
Check the power cord connections and power outlet.
2.
Check the data cables for obvious problems, incorrect cable type, incorrect wiring, etc.
3.
Make sure the USB cable is properly connected.
4.
Check the power supply voltages (see related documentation).
5.
Verify that the ION system devices have the latest firmware versions. Download the latest firmware version
and upgrade as necessary.
6.
Check if other network devices are working properly.
Power (PWR) LED is off (not lit):
1.
Check for a loose power cord.
2.
Check for a power supply failure. Replace power supply if failed.
3.
Make sure all circuit protection and connection equipment and devices are working.
4.
Verify that the ION system power supply is within operating range.
5.
Remove the card from the chassis and re-insert it. Replace if failed.
6.
Make sure the mode displayed matches the hardware setting on the device. See the “Jumper Settings”
section.