Lantronix N-GXE-xx-02 Series N-GXE-xx-02 Series User Guide Rev C - Page 25

Lantronix N-GXE-xx-02 User Guide Troubleshooting Procedure This section lists some common problems, their causes, and potential recovery steps. 1. Confirm that the function you are trying is supported by the device; see Feature Descriptions on page 15. 2. Verify the System Requirements on page 4. 3. Check the LEDs; see Diagnostics LEDs on page 23. 4. Check for recent changes (hardware, software, network) that may have disrupted communications. 5. Check that the cabling is securely attached at both ends. Make sure the cable length does not exceed specifications. Run a cable test and replace the cable if necessary. 6. Check for a mismatch of speed, duplex, protocol, or cable type with the link partner. 7. Reseat the NIC. Try the NIC in another slot. 8. Use the troubleshooting procedures in the computer's user guide. 9. Use the troubleshooting procedures on the PXE Boot Loader webpage as required. 10. Use the troubleshooting procedures on the Intel i210 PROSet Drivers webpage as required. 11. Verify that the link partner is active and can send/receive traffic; make sure partner settings match; verify that the port is enabled; try connecting to another port or link partner. Check for incompatible or conflicting devices / settings. 12. Run Windows Device Manager and scan for changes. 13. Check if the PC's BIOS version is appropriate and update to the latest. See the PC documentation. 14. Run the PC diagnostics. 15. Automatically detect and update drivers and software if you are connected to the Internet from the computer that needs the updated drivers from http://www.intel.com/support/network/sb/CS031482.htm. 16. Replace the NIC. 17. Record information and contact Technical Support. See Recording Model and System Information below. 33748 Rev. C https://www.lantronix.com/ 25