Lantronix SLP 16 Lantronix SLP - User Guide - Page 99
: Troubleshooting and Technical Support, Technical Support
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5: Troubleshooting and Technical Support 5: Troubleshooting and Technical Support Technical Support If you are experiencing an error that is not described in this user guide, or if you are unable to fix the error, you may: Check our online knowledge base at www.lantronix.com/support. Contact Technical Support in the US: Phone: 800-422-7044 (US only) or 949-453-7198 Fax: 949-450-7226 Our phone lines are open from 6:00AM - 5:00 PM Pacific Time Monday through Friday, excluding holidays. Contact Technical Support in Europe, Middle East, and Africa: Phone: +49 (0) 89 31787 817 E-mail: [email protected] Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support . When you report a problem, please provide the following information: Your name, and your company name, address, and phone number Lantronix model number Lantronix serial number Software version Description of the problem Debug report (stack dump), if applicable Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem) SecureLinx SLP Remote Power Manager 98