Lantronix TN-USB3 Series TN-USB3 Series User Guide Rev E - Page 23

Recording Information for Technical Support, Computer Make / Model

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Lantronix TN-USB3-xx-01Series User Guide Recording Information for Technical Support After performing the troubleshooting procedures above, and before calling or emailing Tech Support, record as much information as possible to help the Tech Support Specialist. SKU Serial FW Rev The first two digits are the PCB Rev. (A) and the PCA Rev. (2). The next two digits are the firmware version (B6). The next five digits are the PCB number (11531). The last five digits are the specific serial number for that board (10006 - different for each device). Computer Make / Model Operating System BIOS version Driver installed Driver install method Driver modifications LED status Error messages Other Lantronix devices in network Third party devices in network Troubleshooting steps taken Additional notes Contact the Technical Support department; see Contact Us below. 33644 Rev. E https://www.lantronix.com Page 23 of 27

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Lantronix
TN-USB3-xx-01Series User Guide
33644 Rev. E
Page
23
of
27
Recording Information for Technical Support
After performing the troubleshooting procedures above, and before calling or emailing Tech Support, record as
much information as possible to help the Tech Support Specialist.
SKU
: __________________________
Serial #
: __________________________
FW Rev
.: ______________________
The first two digits are the PCB Rev. (
A
) and the PCA Rev. (
2
). The next two digits are the firmware version (
B6
).
The next five digits are the PCB number (11531).
The last five digits are the specific serial number for that board
(
10006
- different for each device).
Computer Make / Model
: ____________________________________________________________
Operating System
: __________________________________________________________________
BIOS version
: ______________________________________________________________________
Driver installed
: _____________________________________________________________________
Driver install method
: ________________________________________________________________
Driver modifications
: ________________________________________________________________
LED status
: ________________________________________________________________________
Error messages
: ____________________________________________________________________
Other Lantronix devices in network
: ____________________________________________________
___________________________________________________________________________________
Third party devices in network
: ________________________________________________________
___________________________________________________________________________________
Troubleshooting steps taken
: _________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
Additional notes
: _______________________________________________________ ____________
___________________________________________________________________________________
___________________________________________________________________________________
Contact the Technical Support department; see
Contact Us
below.