Lenovo 444638U User Guide - Page 85

Getting help on the Web, Calling the customer support center, during the warranty period

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Chapter 6. Getting help and service Getting help on the Web The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://www.lenovo.com/support. You can find support information for your Lenovo computer at http://www.lenovo.com/support. E-mail support may be offered for select languages or models. Please go to http://www.lenovo.com/support and locate your product specific support information or phone list to access e-mail support if available. You will need to select the product name and your machine type number. You may also find help by visiting Lenovo forums at http://forums.lenovo.com/lnv/ Calling the customer support center If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: ƒ Problem Determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. ƒ Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. 77

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Chapter 6. Getting help and service
77
Getting help on the Web
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The Lenovo Web site on the World Wide Web has up-to-date information
about Lenovo computers and support. The address for the Lenovo home
.
You can find support information for your Lenovo computer at
. E-mail support may be offered for
select languages or models. Please go to http://www.lenovo.com/support
and locate your product specific support information or phone list to access
e-mail support if available. You will need to select the product name and
your machine type number.
You may also find help by visiting Lenovo forums at
Calling the customer support center
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone
through the Customer Support Center. The following services are available
during the warranty period:
Problem Determination - Trained personnel are available to assist you
with determining if you have a hardware problem and deciding what
action is necessary to fix the problem.
Lenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are
available to provide the applicable level of service.