Lenovo 9935B3U User Manual - Page 69
Lenovo, System, Toolbox, PC-Doctor, Windows - review
UPC - 884343247403
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Notes: 1. You can also download the latest version of the Lenovo System Toolbox and the PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support See "Lenovo System Toolbox" and "PC-Doctor for DOS" on page 62 for detailed information. 2. If you are unable to isolate and repair the problem yourself after you run the Lenovo System Toolbox and the PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo System Toolbox The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system. If you still suspect a problem after the Lenovo System Toolbox runs successfully, run the PC-Doctor for Windows PE to help you diagnose the computer problem. The Lenovo System Toolbox also has problem determination aids that determine software and usage problems. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox has not been successful in isolating a possible problem. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, do the following: 1. Shut down the operating system and turn off the computer. 2. Repeatedly press and release the F11 key when you turn on the computer. 3. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens. 4. From the Rescue and Recovery workspace, select Launch Advanced Rescue and Recovery → Diagnose hardware. 5. The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1 key for additional help. 6. Follow the instructions on the screen. Note: Rescue media includes the PC-Doctor for Windows PE. For more information about rescue media, see "Creating and using rescue media" on page 46. Chapter 6. Troubleshooting and diagnostics 61