Lenovo E100 Hardware Maintenance Manual - Page 47

Diagnostics - review

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Chapter 5. Diagnostics Diagnostic programs are used to test hardware components of the computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on the computer to help diagnose problems: v PC-Doctor for Windows® (used when diagnosing problems while running the Windows operating system) v PC-Doctor for DOS or PC-Doctor for Windows PE, depending upon your machine type and model (used when your Windows operating system will not start) Notes: 1. You can also download the latest version of the PC-Doctor for Windows and PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. 2. If you are unable to isolate and repair the problem yourself by running the applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file display. You will need to have all problem-related log files available when you speak to a Lenovo technical support representative. PC-Doctor for Windows PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the computer problem. PC-Doctor for DOS Depending upon your machine type and model, you either have PC-Doctor for DOS or PC-Doctor for Windows PE on each Lenovo computer. The PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery® workspace and runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD image or diagnostic diskettes that have been created. You can also run PC-Doctor for DOS from the Rescue and Recovery workspace. Note: It is important to create a diagnostic CD image or diagnostic diskettes in case PC-Doctor for DOS cannot be run from the Rescue and Recovery workspace. © Lenovo 2005, 2008. Portions © IBM Corp. 2005. 41

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Chapter
5.
Diagnostics
Diagnostic
programs
are
used
to
test
hardware
components
of
the
computer
and
report
operating-system-controlled
settings
that
can
cause
hardware
failures.
There
are
two
diagnostic
programs
preinstalled
on
the
computer
to
help
diagnose
problems:
v
PC-Doctor
for
Windows
®
(used
when
diagnosing
problems
while
running
the
Windows
operating
system)
v
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE,
depending
upon
your
machine
type
and
model
(used
when
your
Windows
operating
system
will
not
start)
Notes:
1.
You
can
also
download
the
latest
version
of
the
PC-Doctor
for
Windows
and
PC-Doctor
for
DOS
diagnostic
programs
from
support/.
2.
If
you
are
unable
to
isolate
and
repair
the
problem
yourself
by
running
the
applicable
version
of
PC-Doctor,
click
the
Save
Button
in
the
PC-Doctor-log-file
display.
You
will
need
to
have
all
problem-related
log
files
available
when
you
speak
to
a
Lenovo
technical
support
representative.
PC-Doctor
for
Windows
PC-Doctor
for
Windows
is
a
diagnostic
program
that
works
through
the
Windows
operating
system.
The
PC-Doctor
for
Windows
diagnostic
program
enables
you
to
view
symptoms
and
solutions
for
computer
problems,
access
the
Lenovo
troubleshooting
center,
update
system
drivers,
and
review
system
information.
To
run
PC-Doctor
for
Windows,
open
the
Start
menu
from
the
Windows
desktop,
select
All
Programs
,
select
PC-Doctor
for
Windows
,
and
click
PC-Doctor
for
Windows
.
Follow
the
instructions
on
the
screen.
For
additional
information
about
running
the
diagnostic
program,
refer
to
the
PC-Doctor
for
Windows
help
system.
If
you
still
suspect
a
problem
after
PC-Doctor
for
Windows
runs
successfully,
run
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
to
help
you
diagnose
the
computer
problem.
PC-Doctor
for
DOS
Depending
upon
your
machine
type
and
model,
you
either
have
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
on
each
Lenovo
computer.
The
PC-Doctor
for
DOS
diagnostic
program
is
part
of
the
Rescue
and
Recovery
®
workspace
and
runs
independently
of
the
Windows
operating
system.
Use
PC-Doctor
for
DOS,
if
you
are
unable
to
start
the
Windows
operating
system
or
if
PC-Doctor
for
Windows
has
not
been
successful
in
isolating
a
possible
problem.
You
can
run
PC-Doctor
for
DOS
from
a
diagnostic
CD
image
or
diagnostic
diskettes
that
have
been
created.
You
can
also
run
PC-Doctor
for
DOS
from
the
Rescue
and
Recovery
workspace.
Note:
It
is
important
to
create
a
diagnostic
CD
image
or
diagnostic
diskettes
in
case
PC-Doctor
for
DOS
cannot
be
run
from
the
Rescue
and
Recovery
workspace.
©
Lenovo
2005,
2008.
Portions
©
IBM
Corp.
2005.
41