Lenovo IdeaPad N586 (English) Safty and General Information Guide - Page 28

Getting help on the Web, Calling the customer support center, he World W

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Chapter 3. Getting help and service Getting help on the Web The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier. Calling the customer support center If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period: • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or non warranted parts • Identification of software problem sources • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Note: To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com/. 22

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22
Chapter 3. Getting help and service
Getting help on the Web
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The Le
n
ovo Web s
it
e o
n
t
he World W
i
de Web has
u
p-
t
o-da
t
e
in
forma
ti
o
n
abo
ut
Le
n
ovo comp
ut
ers a
n
d s
u
ppor
t
. Yo
u
ca
n
f
in
d s
u
ppor
t
in
forma
ti
o
n
for
yo
u
r Le
n
ovo comp
ut
er a
t
h
tt
p://co
n
s
u
mers
u
ppor
t
.le
n
ovo.com. Research
t
h
i
s Web s
it
e
t
o lear
n
how
t
o solve problems, f
in
d
n
ew ways
t
o
u
se yo
u
r
comp
ut
er, a
n
d lear
n
abo
ut
op
ti
o
n
s
t
ha
t
ca
n
make work
ing
w
it
h yo
u
r Le
n
ovo
comp
ut
er eve
n
eas
i
er.
Calling the customer support center
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If yo
u
have
t
r
i
ed
t
o correc
t
t
he problem yo
u
rself a
n
d s
ti
ll
n
eed help, d
u
r
ing
t
he warra
nt
y per
i
od, yo
u
ca
n
g
e
t
help a
n
d
in
forma
ti
o
n
by
t
elepho
n
e
t
hro
ug
h
t
he c
u
s
t
omer s
u
ppor
t
ce
nt
er. The follow
ing
serv
i
ces are ava
i
lable d
u
r
ing
t
he
warra
nt
y per
i
od:
• Problem de
t
erm
in
a
ti
o
n
- Tra
in
ed perso
nn
el are ava
i
lable
t
o ass
i
s
t
yo
u
w
it
h
de
t
erm
ining
i
f yo
u
have a hardware problem a
n
d dec
i
d
ing
wha
t
ac
ti
o
n
i
s
n
ecessary
t
o f
i
x
t
he problem.
• Le
n
ovo hardware repa
i
r - If
t
he problem
i
s de
t
erm
in
ed
t
o be ca
u
sed by
Le
n
ovo hardware
un
der warra
nt
y,
t
ra
in
ed serv
i
ce perso
nn
el are ava
i
lable
t
o prov
i
de
t
he appl
i
cable level of serv
i
ce.
•
Engin
eer
ing
cha
ng
e ma
n
a
g
eme
nt
- Occas
i
o
n
ally,
t
here m
ig
h
t
be cha
ng
es
t
ha
t
are req
ui
red af
t
er a prod
u
c
t
has bee
n
sold. Le
n
ovo or yo
u
r reseller,
i
f
a
ut
hor
i
zed by Le
n
ovo, w
i
ll make selec
t
ed
Engin
eer
ing
Cha
ng
es (
E
Cs)
ava
i
lable
t
ha
t
apply
t
o yo
u
r hardware.
The follow
ing
it
ems are
n
o
t
covered:
• Replaceme
nt
or
u
se of par
t
s
n
o
t
ma
nu
fac
tu
red for or by Le
n
ovo or
n
o
n
warra
nt
ed par
t
s
• Ide
nti
f
i
ca
ti
o
n
of sof
t
ware problem so
u
rces
• Cha
ng
es, mod
i
f
i
ca
ti
o
n
s, or
u
p
g
rades
t
o dev
i
ce dr
i
vers
•I
n
s
t
alla
ti
o
n
a
n
d ma
int
e
n
a
n
ce of
n
e
t
work opera
ting
sys
t
ems (NO
S
)
•I
n
s
t
alla
ti
o
n
a
n
d ma
int
e
n
a
n
ce of appl
i
ca
ti
o
n
pro
g
rams
Note:
To de
t
erm
in
e
i
f yo
u
r Le
n
ovo hardware prod
u
c
t
i
s
un
der warra
nt
y a
n
d
whe
n
t
he warra
nt
y exp
i
res,
g
o
t
o h
tt
p://co
n
s
u
mers
u
ppor
t
.le
n
ovo.com/
.