Lenovo NetVista A40p Hardware Maintenance Manual (HMM) for NetVista 2271, 6840 - Page 135
Problem determination tips, File updates, Support, Desktop computing, NetVista
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Problem determination tips Because there is a large variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. v Verify any recent hardware changes. See "Hardware considerations" on page 131. v Verify any recent software changes. See "Software considerations" on page 130. v Verify that the BIOS is at the latest level. See "BIOS" on page 130. v Verify that the drivers are at the latest levels. See "Drivers" on page 130. v Verify that the Configuration matches the hardware. See "System resource conflicts" on page 132. v Verify that the Diagnostics diskette is at the latest level. See "File updates". As you go through problem determination, consider these questions. v Do diagnostics fail? v What, when, where, single, or multiple systems? v Is the failure repeatable? v Has this configuration ever worked? v If it has been working, what changes were made prior to it failing? v Is this the original reported failure? Important: To eliminate confusion, systems are considered identical only if the following are exactly identical for each system: 1. Machine type and model 2. BIOS level 3. Adapters/attachments (in same locations) 4. Address jumpers/terminators/cabling 5. Software versions and levels 6. Reference/Diagnostics Diskette 7. Configuration options set in the system 8. Setup for operation system control files Comparing the configuration and software setup between "working" and "non-working" systems will often resolve problems. File updates Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device Driver files. To download NetVista file, do the following: v Go to http://www.ibm.com/. v Select Support. v Select Desktop computing from the ″Search by Category″ pull-down menu. v Select NetVista from the ″Product Family″ list. v Search for the machine type in the ″Quick Path″ box on the left. v Select the appropriate file type from the ″Downloadable files by Category″ pull-down menu or go directly to the link from the ″Downloadable files by date″ list. Chapter 10. Related Service Information 129