Lenovo ThinkCentre M55 User Manual - Page 73

PC-Doctor

for

Windows

PC-Doctor

for

Windows

is

a

diagnostic

program

that

works

through

the

Windows

operating

system.

The

PC-Doctor

for

Windows

diagnostic

program

enables

you

to

view

symptoms

and

solutions

for

computer

problems,

access

the

Lenovo

troubleshooting

center,

update

system

drivers,

and

review

system

information.

To

open

PC-Doctor

for

Windows,

click

Start

from

the

Windows

desktop,

select

All

Programs

,

select

PC-Doctor

for

Windows

,

and

click

PC-Doctor

for

Windows

.

Follow

the

instructions

on

the

screen.

For

additional

information

about

running

the

diagnostic

program,

refer

to

the

PC-Doctor

for

Windows

help

system.

If

you

still

suspect

a

problem

after

PC-Doctor

for

Windows

runs

successfully,

run

PC-Doctor

for

DOS

to

help

you

diagnose

your

computer

problem.

PC-Doctor

for

DOS

The

PC-Doctor

for

DOS

diagnostic

program

is

part

of

the

Rescue

and

Recovery

workspace

and

runs

independently

of

the

Windows

operating

system.

Use

PC-Doctor

for

DOS,

if

you

are

unable

to

start

the

Windows

operating

system

or

if

PC-Doctor

for

Windows

has

not

been

successful

in

isolating

a

possible

problem.

You

can

run

PC-Doctor

for

DOS

from

a

diagnostic

CD

image

or

diagnostic

diskettes

that

you

create.

You

can

also

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

Note:

Be

sure

to

create

a

diagnostic

CD

image

or

diagnostic

diskettes

in

case

you

are

unable

to

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

Creating

a

diagnostic

CD

image

To

create

a

diagnostic

CD

image,

download

a

self-starting

bootable

CD

image

(known

as

an

.iso

image)

of

the

diagnostic

program

from

http://

www.lenovo.com/support/.

After

you

download

the

image,

you

can

create

the

CD

using

any

CD

burning

software.

If

your

computer

does

not

have

a

CD

burner

or

you

do

not

have

Internet

access,

see

“Creating

diagnostic

diskettes.”

Creating

diagnostic

diskettes

To

create

diagnostic

diskettes,

download

the

PC-Doctor

for

DOS

diagnostic

program

from

http://www.lenovo.com/support/

onto

two

blank,

formatted

diskettes.

If

you

do

not

have

Internet

access,

create

the

diagnostic

diskettes

using

the

following

procedure:

Note:

You

will

need

a

diskette

drive

on

your

computer

or

a

USB

diskette

drive

to

complete

this

procedure.

1.

Shut

down

the

operating

system

and

turn

off

the

computer.

2.

If

you

are

using

a

USB

diskette

drive,

plug

it

into

the

computer.

3.

Repeatedly

press

and

release

the

F11

key

as

you

turn

on

the

computer.

4.

When

you

hear

beeps

or

see

a

logo

screen,

stop

pressing

the

F11

key.

The

Rescue

and

Recovery

workspace

opens.

Note:

For

some

models,

press

the

Esc

key

to

enter

Rescue

and

Recovery.

5.

From

the

Rescue

and

Recovery

workspace,

select

Create

diagnostic

disks

.

Chapter

7.

Troubleshooting

and

diagnostics

57

Section	Page
Contents	5
Important safety information	7
Conditions that require immediate action	7
General safety guidelines	8
Service	8
Power cords and power adapters	9
Extension cords and related devices	10
Plugs and outlets	10
Batteries	10
Heat and product ventilation	11
CD and DVD drive safety	11
Additional safety information	12
Lithium battery notice	12
Modem safety information	13
Laser compliance statement	13
Power supply statement	14
Introduction	15
Chapter 1. Arranging your workspace	17
Comfort	17
Glare and lighting	17
Air circulation	18
Electrical outlets and cable lengths	18
Chapter 2. Setting up your computer	19
Connecting your computer	19
Turning on power	24
Finishing the software installation	24
Completing important tasks	24
Updating your operating system	25
Installing other operating systems	25
Updating your antivirus software	25
Shutting down the computer	25
Chapter 3. Installing options	27
Features	27
Available options	30
Specifications	31
Supported operating positions	32
Tools required	33
Handling static-sensitive devices	33
Installing external options	34
Locating connectors on the front of your computer	34
Locating connectors on the rear of your computer	35
Obtaining device drivers	36
Opening the cover	37
Locating components	38
Identifying parts on the system board	39
Installing memory	40
Installing PCI adapters	41
Installing internal drives	43
Drive specifications	44
Installing a drive in bay 1	45
Connecting drives	46
Connecting additional serial ATA hard disk drive	47
Installing a diskette drive in bay 2	48
Security features	50
Identifying security locks	50
Rope Clip	51
Integrated cable lock	52
Password protection	52
Changing the battery	53
Erasing a lost or forgotten password (clearing CMOS)	54
Closing the cover and connecting the cables	55
Chapter 4. Recovering software	57
Creating and using product recovery discs	57
Backup and recovery	58
Using the Rescue and Recovery workspace	59
Solving recovery problems	60
Creating and using rescue media	60
Creating and using a Recovery Repair diskette	61
Recovering or installing device drivers	62
Setting a rescue device in the startup sequence	62
Chapter 5. Using the Setup Utility	65
Starting the Setup Utility program	65
Viewing and changing settings	65
Using passwords	65
Password considerations	65
User Password	66
Administrator Password	66
Setting, changing, and deleting a password	66
Selecting a startup device	66
Selecting a temporary startup device	66
Changing the startup device sequence	67
Advanced settings	67
Exiting from the Setup Utility program	67
Chapter 6. Updating system programs	69
Using system programs	69
Updating (flashing) BIOS from a diskette	69
Chapter 7. Troubleshooting and diagnostics	71
Basic troubleshooting	71
Diagnostic programs	72
PC-Doctor for Windows	73
PC-Doctor for DOS	73
Creating a diagnostic CD image	73
Creating diagnostic diskettes	73
Running diagnostics from the CD or diskettes	74
Running diagnostics from the Rescue and Recovery workspace	74
Cleaning the mouse	74
Optical mouse	75
Non-optical mouse	75
Chapter 8. Getting information, help, and service	77
Information resources	77
Online Books folder	77
ThinkVantage Productivity Center	77
Access Help	78
Warranty and safety	78
www.lenovo.com	78
Help and service	78
Using the documentation and diagnostic programs	79
Calling for service	79
Using other services	80
Purchasing additional services	80
Appendix A. Manual modem commands	81
Basic AT commands	81
Extended AT commands	83
MNP/V.42/V.42bis/V.44 commands	84
Fax Class 1 commands	85
Fax Class 2 commands	85
Voice commands	86
Appendix B. Notices	89
Television output notice	90
Trademarks	90

Lenovo ThinkCentre M55 User Manual - Page 73

PC-Doctor, Windows - review

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