Lenovo ThinkCentre M57p English (User guide) - Page 25

Diagnostic, programs, PC-Doctor, Windows

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Diagnostic programs Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. If your computer has an internal hard disk drive and an operating system installed, there are two diagnostic programs preinstalled on your computer to help you diagnose problems: v PC-Doctor for Windows (used when the Windows operating system is running) v PC-Doctor for DOS or PC-Doctor for Windows PE, depending on your machine type and model (used when your Windows operating system does not start) Notes: 1. You can download the latest version of the PC-Doctor for Windows or PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support Type your machine type into the Use Quick Path field and click Go to find the downloadable files that are specific to your computer. 2. If you are unable to isolate and repair the problem yourself after you run PC-Doctor for Windows and depending on your machine type and model, PC-Doctor for DOS or PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. The log file created by PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT. PC-Doctor for Windows PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. This diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, click Start → All Programs → PC-Doctor for Windows → PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose your computer problem. PC-Doctor for DOS Depending on your machine type and model, you have either PC-Doctor for DOS or PC-Doctor for Windows PE on your Lenovo computer. The PC-Doctor for DOS diagnostic program is part of the Rescue and Recovery workspace and runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. You can run PC-Doctor for DOS from a diagnostic CD/DVD image that you create. You can also run PC-Doctor for DOS from the Rescue and Recovery workspace. Note: Be sure to create a diagnostic CD/DVD image in case you are unable to run PC-Doctor for DOS from the Rescue and Recovery workspace. Chapter 6. Troubleshooting and diagnostics 17

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Diagnostic
programs
Diagnostic
programs
are
used
to
test
hardware
components
of
your
computer
and
report
operating-system-controlled
settings
that
can
cause
hardware
failures.
If
your
computer
has
an
internal
hard
disk
drive
and
an
operating
system
installed,
there
are
two
diagnostic
programs
preinstalled
on
your
computer
to
help
you
diagnose
problems:
v
PC-Doctor
for
Windows
(used
when
the
Windows
operating
system
is
running)
v
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE,
depending
on
your
machine
type
and
model
(used
when
your
Windows
operating
system
does
not
start)
Notes:
1.
You
can
download
the
latest
version
of
the
PC-Doctor
for
Windows
or
PC-Doctor
for
DOS
diagnostic
programs
from:
Type
your
machine
type
into
the
Use
Quick
Path
field
and
click
Go
to
find
the
downloadable
files
that
are
specific
to
your
computer.
2.
If
you
are
unable
to
isolate
and
repair
the
problem
yourself
after
you
run
PC-Doctor
for
Windows
and
depending
on
your
machine
type
and
model,
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE,
save
and
print
the
log
files
created
by
both
diagnostic
programs.
You
will
need
the
log
files
when
you
speak
to
a
Lenovo
technical
support
representative.
The
log
file
created
by
PC-Doctor
for
Windows
is
automatically
saved
in
C:\PCDR\DETAILED.TXT.
PC-Doctor
for
Windows
PC-Doctor
for
Windows
is
a
diagnostic
program
that
works
through
the
Windows
operating
system.
This
diagnostic
program
enables
you
to
view
symptoms
and
solutions
for
computer
problems,
access
the
Lenovo
troubleshooting
center,
update
system
drivers,
and
review
system
information.
To
run
PC-Doctor
for
Windows,
click
Start
→
All
Programs
→
PC-Doctor
for
Windows
→
PC-Doctor
for
Windows
.
Follow
the
instructions
on
the
screen.
For
additional
information
about
running
the
diagnostic
program,
refer
to
the
PC-Doctor
for
Windows
help
system.
If
you
still
suspect
a
problem
after
PC-Doctor
for
Windows
runs
successfully,
run
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
to
help
you
diagnose
your
computer
problem.
PC-Doctor
for
DOS
Depending
on
your
machine
type
and
model,
you
have
either
PC-Doctor
for
DOS
or
PC-Doctor
for
Windows
PE
on
your
Lenovo
computer.
The
PC-Doctor
for
DOS
diagnostic
program
is
part
of
the
Rescue
and
Recovery
workspace
and
runs
independently
of
the
Windows
operating
system.
Use
PC-Doctor
for
DOS,
if
you
are
unable
to
start
the
Windows
operating
system
or
if
PC-Doctor
for
Windows
has
not
been
successful
in
isolating
a
possible
problem.
You
can
run
PC-Doctor
for
DOS
from
a
diagnostic
CD/DVD
image
that
you
create.
You
can
also
run
PC-Doctor
for
DOS
from
the
Rescue
and
Recovery
workspace.
Note:
Be
sure
to
create
a
diagnostic
CD/DVD
image
in
case
you
are
unable
to
run
PC-Doctor
for
DOS
from
the
Rescue
and
Recovery
workspace.
Chapter
6.
Troubleshooting
and
diagnostics
17