Lenovo ThinkCentre M57p English (User guide) - Page 39

service, Using, documentation, diagnostic, programs, Calling

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Help and service This section contains information about obtaining help and service. Using the documentation and diagnostic programs If you experience a problem with your computer, see Chapter 6, "Troubleshooting and diagnostics," on page 15. For information on additional resources to help you troubleshoot your computer problem, see "Information resources" on page 29. If you suspect a software problem, see the documentation, including readme files and online help, that comes with the operating system or application program. Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see "Diagnostic programs" on page 17. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. These services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. These items are not covered by the warranty: v Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service. For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support and click Support phone list or refer to the safety and warranty information provided with your computer. Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative. Chapter 8. Getting information, help, and service 31

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Help
and
service
This
section
contains
information
about
obtaining
help
and
service.
Using
the
documentation
and
diagnostic
programs
If
you
experience
a
problem
with
your
computer,
see
Chapter
6,
“Troubleshooting
and
diagnostics,”
on
page
15.
For
information
on
additional
resources
to
help
you
troubleshoot
your
computer
problem,
see
“Information
resources”
on
page
29.
If
you
suspect
a
software
problem,
see
the
documentation,
including
readme
files
and
online
help,
that
comes
with
the
operating
system
or
application
program.
Most
computers
come
with
a
set
of
diagnostic
programs
that
help
you
identify
hardware
problems.
For
instructions
on
using
the
diagnostic
programs,
see
“Diagnostic
programs”
on
page
17.
You
can
also
get
the
latest
technical
information
and
download
device
drivers
and
updates
from
Lenovo
Support
Web
site
at:
Calling
for
service
During
the
warranty
period,
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
These
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Hardware
repair
-
If
the
problem
is
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
There
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller
will
make
selected
Engineering
Changes
(ECs)
that
apply
to
your
hardware
available.
These
items
are
not
covered
by
the
warranty:
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
non-warranted
Lenovo
parts
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
Refer
to
the
safety
and
warranty
information
that
is
provided
with
your
computer
for
a
complete
explanation
of
warranty
terms.
You
must
retain
your
proof
of
purchase
to
obtain
warranty
service.
For
a
list
of
service
and
support
phone
numbers
for
your
country
or
region,
go
to
and
click
Support
phone
list
or
refer
to
the
safety
and
warranty
information
provided
with
your
computer.
Note:
Phone
numbers
are
subject
to
change
without
notice.
If
the
number
for
your
country
or
region
is
not
provided,
contact
your
Lenovo
reseller
or
Lenovo
marketing
representative.
Chapter
8.
Getting
information,
help,
and
service
31