Lenovo ThinkPad 10 (English) User Guide - Page 83

Getting support, Lenovo technical support

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Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Lenovo technical support After you buy a ThinkPad 10, register your tablet with Lenovo. Using the registered information, Lenovo can contact you in case of a recall or other severe problems. After you register your tablet with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your tablet with Lenovo, go to http://www.lenovo.com/register and follow the instructions on the screen. Technical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support. This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • Guides and manuals • Knowledge base and frequently asked questions If you want to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for the latest telephone numbers and hours of operation. During the warranty period, you can get the following services from the Customer Support Center: • Problem determination: Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. • Lenovo hardware repair: If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management: Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available. For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the Safety, Warranty, and Setup Guide that comes with your tablet. © Copyright Lenovo 2014 75

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Chapter 10. Getting support
This chapter provides information about getting help and support from Lenovo.
Lenovo technical support
After you buy a ThinkPad 10, register your tablet with Lenovo. Using the registered information, Lenovo
can contact you in case of a recall or other severe problems. After you register your tablet with Lenovo,
you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended
privileges and services to registered users.
To register your tablet with Lenovo, go to http://www.lenovo.com/register and follow the instructions on
the screen.
Technical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support.
This Web site is updated with the latest support information such as the following:
•
Drivers and software
•
Diagnostic solutions
•
Product and service warranty
•
Product and parts details
•
Guides and manuals
•
Knowledge base and frequently asked questions
If you want to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for
the latest telephone numbers and hours of operation.
During the warranty period, you can get the following services from the Customer Support Center:
•
Problemdetermination
: Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
•
Lenovohardwarerepair
: If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
•
Engineering change management
: Occasionally, there might be changes that are required after a
product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering
Changes (ECs) that apply to your hardware available.
For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the
Safety,
Warranty,andSetupGuide
that comes with your tablet.
© Copyright Lenovo 2014
75