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Machine Type and Model, Safety and Warranty Guide

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• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX. • Identification of software problem sources • Configuration of system BIOS (UEFI BIOS) as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: • Machine Type and Model • Serial numbers of your computer, monitor, and other components, or your proof of purchase • Description of the problem • Exact wording of any error messages • Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, go to the Support Web site at: http://www.lenovo.com/support/phone Table 10. World-wide telephone list Country or Region Africa Argentina Australia Austria Belgium Bolivia Brazil Telephone Number Africa: +44 (0)1475-555-055 South Africa: +27-11-3028888, 0800110756 and +27-11- 3027252 Central Africa: Contact the nearest Lenovo Business Partner 0800-666-0011 (Spanish) 131-426 (English) 0043-0810-100654 (Warranty service and support) (German) 02-225-3611 (Warranty service and support) (Dutch and French) 0800-10-0189 (Spanish) Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Chapter 11. Getting support 237

Section	Page
Read this first	7
Important safety information	8
Conditions that require immediate action	9
Safety guidelines	9
Chapter 1. Product Overview	19
Locating computer controls, connectors, and indicators	19
Front view	19
Right-side view	26
Left-side view	30
Bottom view	33
Rear view	35
Status indicators	36
Locating important product information	41
Machine type and model label	41
FCC ID and IC Certification number label	42
Certificate of Authenticity label	44
Features	45
ThinkPad X220 and X220i features	45
ThinkPad X220 Tablet and X220i Tablet features	47
Specifications	48
ThinkPad X220 and X220i specifications	48
ThinkPad X220 Tabet and X220i Tablet specifications	49
Operating environment	50
ThinkVantage technologies and software	50
Accessing applications in Windows 7	51
Access Connections	52
Active Protection System	53
Client Security Solution	53
Fingerprint Software	53
Lenovo ThinkVantage Tools	53
Lenovo ThinkVantage Toolbox	54
Message Center Plus	54
Password Manager	54
Power Manager	54
Product Recovery	55
Presentation Director	55
Rescue and Recovery	55
System Update	55
ThinkVantage GPS	55
Lenovo SimpleTap	56
Lenovo ThinkVantage Tablet Shortcut Menu	56
Chapter 2. Using your computer	57
Register your computer	57
Frequently asked questions	57
Tablet mode	59
Using the tablet mode	59
Using the Tablet Digitizer Pen	61
Using the touch panel	62
Using the Tablet buttons	63
Using the Tablet Shortcut Menu	64
Special keys and buttons	64
ThinkVantage button	65
Numeric keypad	65
Function key combinations	67
Volume and mute buttons	70
Windows key and Application key	71
Using the UltraNav pointing device	72
Using the TrackPoint pointing device	72
Using the touch pad	74
Behavior of the UltraNav and an external mouse	75
Adding the UltraNav icon to the system tray	75
Power management	76
Checking battery status	76
Using the ac power adapter	76
Charging the battery	77
Maximizing battery life	77
Managing your battery power	77
Power-saving modes	77
Handling the battery	79
Connecting to the network	80
Ethernet connections	80
Wireless connections	80
Using a projector or external display	88
Changing display settings	88
Connecting a projector or external display	89
Setting up a presentation	93
Using dual displays	94
Using audio features	95
Using an integrated camera	96
Using the ThinkLight feature	97
Using the media card reader	97
Inserting an ExpressCard, a flash media card, or a smart card	98
Removing an ExpressCard, a flash media card, or a smart card	99
Chapter 3. You and your computer	101
Accessibility and comfort	101
Ergonomic information	101
Adjusting your computer to fit you	102
Accessibility information	103
FullScreen Magnifier function	103
Traveling with your computer	104
Travel tips	104
Travel accessories	104
Chapter 4. Security	107
Attaching a mechanical lock	107
Using passwords	107
Passwords and sleep (standby) mode	108
Typing passwords	108
Power-on password	108
Hard disk passwords	109
Supervisor password	111
Hard disk security	113
Setting the security chip	114
Using a fingerprint reader	115
Using a fingerprint reader in ThinkPad X220 and X220i	115
Using a fingerprint reader in ThinkPad X220 Tablet and X220i Tablet	118
Notice on deleting data from your hard disk drive or solid state drive	123
Using and understanding firewalls	124
Protecting data against viruses	124
Chapter 5. Recovery overview	125
Creating and using recovery media	125
Creating recovery media	126
Using recovery media	126
Performing backup and recovery operations	127
Performing a backup operation	127
Performing a recovery operation	127
Using the Rescue and Recovery workspace	128
Creating and using a rescue medium	129
Creating a rescue medium	129
Using a rescue medium	129
Reinstalling preinstalled applications and device drivers	130
Solving recovery problems	131
Chapter 6. Replacing devices	133
Static electricity prevention	133
Replacing the battery	134
Replacing the keyboard	136
Replacing the palm rest	140
Replacing the hard disk drive	143
Replacing the solid state drive	146
Installing and replacing the PCI Express Mini Card for wireless LAN/WiMAX connection	149
Installing and replacing the PCI Express Mini Card for wireless WAN connection	155
Installing and replacing the mSATA solid state drive	159
Replacing memory	161
Replacing the SIM card	164
Chapter 7. Enhancing your computer	167
Finding ThinkPad options	167
ThinkPad Ultrabase Series 3	167
ThinkPad Ultrabase Series 3 top view	168
ThinkPad Ultrabase Series 3 bottom view	169
Attaching a ThinkPad Ultrabase Series 3	169
Detaching a ThinkPad Ultrabase Series 3	171
Security feature	172
ThinkPad Battery 19+	173
Top view	174
Bottom view	174
Attaching a ThinkPad Battery 19+	174
Detaching a ThinkPad Battery 19+	175
Charging a ThinkPad Battery 19+	176
ThinkPad Port Replicator Series 3, ThinkPad Mini Dock Series 3, and ThinkPad Mini Dock Plus Series 3	177
Front view	178
Rear view	181
Attaching a ThinkPad Port Replicator Series 3, ThinkPad Mini Dock Series 3, or ThinkPad Mini Dock Plus Series 3	184
Detaching a ThinkPad Port Replicator Series 3, ThinkPad Mini Dock Series 3, and ThinkPad Mini Dock Plus Series 3	186
Security feature	188
Using the system lock key	190
Chapter 8. Advanced configuration	191
Installing a new operating system	191
Before you begin	191
Installing Windows 7	192
Installing Windows Vista	193
Installing Windows XP	194
Installing device drivers	196
Installing the driver for the 4-in-1 Media Card Reader	196
Installing the driver for USB 3.0	196
Installing ThinkPad Monitor File for Windows 2000/XP/Vista/7	197
Installing Intel Chipset Support for Windows 2000/XP/Vista/7	198
Installing drivers and software	199
ThinkPad Setup	199
Config menu	200
Date and time menu	200
Security menu	201
Startup menu	202
Restart menu	203
ThinkPad Setup items	203
Updating your system UEFI BIOS	215
Using system management	215
System management	216
Setting management features	217
Chapter 9. Preventing problems	219
General tips for preventing problems	219
Making sure device drivers are current	220
Getting the latest drivers from the Web site	220
Getting the latest drivers using System Update	220
Taking care of your computer	221
Cleaning the cover of your computer	223
Chapter 10. Troubleshooting computer problems	225
Diagnosing problems	225
Using Lenovo ThinkVantage Toolbox	225
Troubleshooting	225
Computer stops responding	226
Spills on the keyboard	226
Error messages	227
Errors without messages	229
Beep errors	230
Memory problems	230
Modem and networking	230
Keyboard and other pointing devices	235
Display and multimedia devices	236
Fingerprint reader problems	246
Battery and power	246
Drives and other storage devices	250
Software problems	250
Ports and connectors	251
Universal Serial Bus problems	251
A docking station or port replicator problem	251
Chapter 11. Getting support	253
Before you contact Lenovo	253
Register your computer	253
Download system updates	253
Record information	253
Getting help and service	254
Using diagnostic programs	254
Lenovo support Web site	254
Calling Lenovo	254
Purchasing additional services	259
Appendix A. Regulatory Information	261
Wireless related information	261
Location of the UltraConnect™ wireless antennas	262
Locating wireless regulatory notices	263
Export classification notice	264
Electronic emission notices	264
Federal Communications Commission Declaration of Conformity	264
Industry Canada Class B emission compliance statement	264
European Union - Compliance to the Electromagnetic Compatibility Directive	265
German Class B compliance statement	265
Korea Class B compliance statement	266
Japan VCCI Class B compliance statement	266
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase	266
Lenovo product service information for Taiwan	266
Pointer to the printed pub for additional regulatory information	266
Appendix B. WEEE and recycling statements	267
EU WEEE statements	267
Japan recycling statements	267
Appendix C. Notices	269

Match case Limit results 1 per page

•

Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,

trained service personnel are available to provide the applicable level of service.

•

Engineering change management - Occasionally, there might be changes that are required after a product

has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes

(ECs) available that apply to your hardware.

The following items are not covered:

•

Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts

Note:

All warranted parts contain a 7-character identiﬁcation in the format FRU XXXXXXX.

•

Identiﬁcation of software problem sources

•

Conﬁguration of system BIOS (UEFI BIOS) as part of an installation or upgrade

•

Changes, modiﬁcations, or upgrades to device drivers

•

Installation and maintenance of network operating systems (NOS)

•

Installation and maintenance of application programs

For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product,

see “Warranty Information” in the

Safety and Warranty Guide

that comes with your computer.

If possible, be near your computer when you make your call in case the technical assistance representative

needs to help you resolve a computer problem. Please ensure that you have downloaded the most current

drivers and system updates, run diagnostics, and recorded information before you call. When calling for

technical assistance, please have the following information available:

•

Machine Type and Model

•

Serial numbers of your computer, monitor, and other components, or your proof of purchase

•

Description of the problem

•

Exact wording of any error messages

•

Hardware and software conﬁguration information for your system

Telephone numbers

Note:

Telephone numbers are subject to change without notice. For the latest list of Customer Support

Center telephone numbers and hours of operation, go to the Support Web site at:

http://www.lenovo.com/support/phone

Table 10. World-wide telephone list

Country or Region

Telephone Number

Africa

Africa: +44 (0)1475-555-055

South Africa: +27-11-3028888, 0800110756

and +27-11- 3027252

Central Africa: Contact the nearest Lenovo Business Partner

Argentina

0800-666-0011 (Spanish)

Australia

131-426 (English)

Austria

0043-0810-100654 (Warranty service and support)

(German)

Belgium

02-225-3611 (Warranty service and support)

(Dutch and French)

Bolivia

0800-10-0189 (Spanish)

Brazil

Sao Paulo region: (11) 3889-8986

Outside Sao Paulo region: 0800-701-4815

(Brazilian Portuguese)

Chapter 11

Getting support

237