Lenovo ThinkPad 365C-CS ThinkPad 365, SelectaDock I - Hardware Maintenance Man - Page 625

Problem Determination Tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. Machine type and model Processor or hard disk upgrades Failure symptom - Do diagnostics fail? - What, when, where, single, or multiple systems? - Is the failure repeatable? - Has this configuration ever worked? - If it has been working, what changes were made prior to it failing? - Is this the original reported failure? Reference Diskette Version - Type and revision level Hardware configuration - Print out (print screen) configuration from Reference Diskette currently in use - BIOS level Operating system software - Type and revision level Important To eliminate confusion, identical systems are considered identical only if they: 1. Are the exact machine type and models 2. Have the same BIOS level 3. Have the same adapters/attachments in the same locations 4. Have the same address jumpers/terminators/cabling 5. Have the same software versions and levels 6. Have the same Reference Diskette (version) 7. Have the same configuration options set in the system 8. Have the same setup for the operation system control files Comparing the configuration and software set-up between "working and non-working" systems will often lead to problem resolution. Miscellaneous Information 613