Lenovo ThinkPad T21 English - 46L4325 - ThinkPad T20, T21User's Reference guid - Page 48
Software problems - service manual
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Hardware troubleshooting Software problems Problem An application does not run correctly. The main window bitmap in the ThinkPad Configuration Program is distorted (Windows NT only). Cause and action Make sure that the problem is not being caused by the application. Check that your computer has the minimum memory required for the application. Refer to the manuals supplied with the application. Check that the application is designed to operate with your operating system. Check that other applications run correctly on your computer. Check that the necessary device drivers are installed. Check that the application works when it is run on some other computer. If an error message appears when you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help. Installing the Active Desktop, bundled with Internet Explorer Version 4.0 on Windows NT, might cause this problem. Do one of the following: Uninstall the Active Desktop. (Merely disabling the Active Desktop does not solve the problem.) Close the ThinkPad Configuration Program, and start it again. (This is a temporary recovery.) 32 IBM ThinkPad T20 User's Reference