Lenovo ThinkPad Yoga 15 (English) User Guide - ThinkPad Yoga 15 - Page 109

AwirelessLANproblem, AwirelessWANproblem, Bluetoothproblems, TrackPointpointingdeviceproblems

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A wireless LAN problem Problem: I cannot connect to the network using the built-in wireless network card. Solution: Make sure that: • Your wireless LAN driver is the latest version. • Your computer is within range of a wireless access point. • The wireless radio is enabled. Note: If you are using the Windows 7 operating system, click Show hidden icons on the windows notification area. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. A wireless WAN problem Problem: A message is displayed indicating that an unauthorized wireless WAN card is installed. Solution: The wireless WAN card is not supported on this computer. Remove the wireless WAN card. Note: Some models do not have a wireless WAN card. Bluetooth problems Note: Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection. • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel and click Hardware and Sound ➙ Sound ➙ Playback. 3. If you are using a Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using an AV profile, select Stereo Audio and click the Set Default button. 4. Click OK to close the Sound window. • Problem: PIM items sent from the Windows 7 operating systems cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices. TrackPoint pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions: - When the computer is turned on Chapter 7. Troubleshooting computer problems 93

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AwirelessLANproblem
Problem
: I cannot connect to the network using the built-in wireless network card.
Solution
: Make sure that:
• Your wireless LAN driver is the latest version.
• Your computer is within range of a wireless access point.
• The wireless radio is enabled.
Note:
If you are using the Windows 7 operating system, click Show hidden icons on the windows notification
area. The Access Connections icon is displayed. For more information about the icon, refer to the Access
Connections help information system.
For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use
the Access Connections program to verify this case-sensitive information.
AwirelessWANproblem
Problem
: A message is displayed indicating that an unauthorized wireless WAN card is installed.
Solution
: The wireless WAN card is not supported on this computer. Remove the wireless WAN card.
Note:
Some models do not have a wireless WAN card.
Bluetoothproblems
Note:
Check your connection anytime and make sure that no other Bluetooth-enabled device is searching for
the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.
•
Problem
: Sound does not come from the Bluetooth headset/headphone but comes from the local
speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile.
Solution
: Do the following:
1. Exit the application that uses the sound device (for example, Windows Media Player).
2. Open Control Panel and click
HardwareandSound
➙
Sound
➙
Playback
.
3. If you are using a Headset profile, select
BluetoothHands-freeAudio
and click the
SetDefault
button. If you are using an AV profile, select
StereoAudio
and click the
SetDefault
button.
4. Click
OK
to close the Sound window.
•
Problem
: PIM items sent from the Windows 7 operating systems cannot be received correctly into the
address book of any other Bluetooth-enabled device.
Solution
: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through
Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact.
Problemswiththekeyboardandotherpointingdevices
The following are the most common problems with keyboards and other pointing devices.
TrackPointpointingdeviceproblems
•
Problem
: The pointer drifts when the computer is turned on or after it resumes normal operation.
Solution
: The pointer might drift when you are not using the TrackPoint pointing device during normal
operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer
drifting might occur for several seconds under the following conditions:
– When the computer is turned on
Chapter 7
.
Troubleshooting computer problems
93