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Diagnostics, PC-Doctor for Windows - review

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Chapter 5. Diagnostics Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer to help you diagnose problems: v PC-Doctor for Windows (used when diagnosing problems while running the Windows operating system) v PC-Doctor for Windows PE (used when your Windows operating system will not start) Notes: 1. You can also download the latest version of the PC-Doctor for Windows and PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/ support/. 2. If you are unable to isolate and repair the problem yourself by running the applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file display. You will need to have all problem-related log files available when you speak to a Lenovo technical support representative. PC-Doctor for Windows PC-Doctor for Windows is a diagnostic program that works through the Windows operating system. The PC-Doctor for Windows diagnostic program enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run PC-Doctor for Windows, open the Start menu from the Windows desktop, select All Programs, select PC-Doctor for Windows, and click PC-Doctor for Windows. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the PC-Doctor for Windows help system. If you still suspect a problem after PC-Doctor for Windows runs successfully, run PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the computer problem. PC Doctor for Windows also has problem determination aids that determine software and usage problems. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if you are unable to start the Windows operating system or if PC-Doctor for Windows has not been successful in isolating a possible problem. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, use the following procedure: © Copyright Lenovo 2006, 2008 43

Section	Page
Contents	5
Chapter 1. About this manual	7
Important Safety Information	7
Important information about replacing RoHS compliant FRUs	8
Chapter 2. Safety information	9
General safety	9
Electrical safety	9
Voltage-selection switch	11
Safety inspection guide	11
Handling electrostatic discharge-sensitive devices	12
Grounding requirements	13
Safety notices (multi-lingual translations)	13
Chapter 3. General information	45
The ThinkVantage Productivity Center program	45
Additional information resources	45
Specifications	46
Types (6423, 6427, 6483, and 6493)	46
Chapter 4. General Checkout	47
Problem determination tips	48
Chapter 5. Diagnostics	49
PC-Doctor for Windows	49
PC-Doctor for Windows PE	49
Running diagnostics from the Rescue and Recovery workspace	49
PC-Doctor for DOS	50
Creating a diagnostic CD image	50
Creating diagnostic diskettes	50
Running diagnostics from the CD or diskettes	51
Navigating through the diagnostics programs	51
Running tests	51
Test results	52
Quick and Full erase - hard drive	52
Viewing the test log	53
Chapter 6. Using the Setup Utility	55
Starting the Setup Utility program	55
Viewing and changing settings	55
Using passwords	55
Password considerations	55
User Password	56
Administrator Password	56
Setting, changing, and deleting a password	56
Selecting a startup device	56
Selecting a temporary startup device	56
Selecting or changing the startup device sequence	57
Advanced settings	57
Exiting from the Setup Utility program	57
Chapter 7. Installing and configuring RAID	59
Attaching SATA hard disk drives	59
Configuring the system BIOS to enable embedded SATA RAID functionality	59
Creating RAID volumes	59
Deleting RAID volumes	60
SUPPORTED SAS RAID configurations	60
Configuring the system BIOS to enable SAS RAID functionality	60
Configuring the system BIOS to enable SAS RAID 0 functionality	61
Configuring the system BIOS to enable SAS RAID 1 functionality	61
Configuring mirrored volume disks for Integrated Mirrored Array (IM) two disk, with an optional hot spare disk or Integrated	62
Configuring the system BIOS to enable SAS RAID 1E functionality	62
Chapter 8. Symptom-to-FRU Index	65
Hard disk drive boot error	65
Power Supply Errors	65
Diagnostic error codes	67
Beep symptoms	88
POST error codes	89
Miscellaneous error messages	91
Undetermined problems	92
Chapter 9. Replacing FRUs (types 6423 and 6483)	95
Locations	96
Controls and connectors on the front of the computer	96
Connectors on the rear of the computer	97
Internal components	98
System board connectors and components	99
Opening the cover	100
Removing the front bezel	101
Accessing system board components and drives	102
Replacing the battery	104
Replacing the power supply assembly	105
Replacing an adapter card	109
Replacing the heat sink	111
Replacing the microprocessor	113
Replacing the system board	116
Replacing a hard disk drive	118
Replacing an optical drive	120
Replacing the diskette drive or optional card reader	121
Replacing a memory module	123
Replacing a fan assembly	125
Replacing the internal speaker	126
Replacing the front panel connector assembly	127
Completing the FRU replacement	129
Chapter 10. Replacing FRUs (types 6427 and 6493)	131
Locations	132
Controls and connectors on the front of the computer	132
Connectors on the rear of the computer	133
Internal components	134
System board connectors and components	135
Opening the cover	136
Removing the front bezel	138
Accessing system board components and drives	139
Replacing the battery	141
Replacing the power supply assembly	142
Replacing an adapter card	145
Replacing the heat sink	147
Replacing the microprocessor	149
Replacing the system board	151
Replacing a hard disk drive	154
Replacing an optical drive	156
Replacing the diskette drive or optional card reader	157
Replacing a memory module	159
Replacing a fan assembly	162
Replacing the internal speaker	163
Completing the FRU replacement	164
Chapter 11. FRU lists	165
Machine Type 6423	165
Machine Type 6427	181
Machine Type 6483	198
Machine Type 6493	221
Chapter 12. Additional Service Information	241
Security features	241
Hardware controlled Passwords	241
Operating system password	241
Vital product data	241
BIOS levels	241
Flash update procedures	241
Updating (flashing) BIOS from a diskette or CD-ROM	242
Updating (flashing) BIOS from the operating system	242
Recovering from a POST/BIOS update failure	242
Power management	244
Automatic configuration and power interface (ACPI) BIOS	244
Automatic Power-On features	244
Appendix. Notices	245
Television output notice	246

Match case Limit results 1 per page

Chapter 5. Diagnostics

Diagnostic programs are used to test hardware components of your computer and

report operating-system-controlled settings that can cause hardware failures. There

are two diagnostic programs preinstalled on your computer to help you diagnose

problems:

PC-Doctor for Windows (used when diagnosing problems while running the

Windows operating system)

PC-Doctor for Windows PE (used when your Windows operating system will

not start)

Notes:

You can also download the latest version of the PC-Doctor for Windows and

PC-Doctor for DOS diagnostic programs from http://www.lenovo.com/

support/.

If you are unable to isolate and repair the problem yourself by running the

applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file

display. You will need to have all problem-related log files available when you

speak to a Lenovo technical support representative.

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows

operating system. The PC-Doctor for Windows diagnostic program enables you to

view symptoms and solutions for computer problems, access the Lenovo

troubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, open the Start menu from the Windows desktop,

select

All Programs

, select

PC-Doctor for Windows

, and click

PC-Doctor for

Windows

. Follow the instructions on the screen. For additional information about

running the diagnostic program, refer to the PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run

PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the

computer problem.

PC Doctor for Windows also has problem determination aids that determine

software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and

Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if

you are unable to start the Windows operating system or if PC-Doctor for

Windows has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery

workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue

and Recovery workspace. To run diagnostics from the Rescue and Recovery

workspace, use the following procedure: