Lenovo ThinkStation D20 C&L 1 Pub Switzerland English-French-Greek-Ita - Page 26

How to Obtain Warranty Service, Customer Responsibilities for Warranty Service

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How to Obtain Warranty Service If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: www.lenovo.com/support/phone. Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service Provider's normal service area. Contact a local Service Provider for information specific to your location. Customer Responsibilities for Warranty Service Before warranty service is provided, you must take the following steps: • follow the service request procedures specified by the Service Provider; • backup or secure all programs and data contained in the product; • provide the Service Provider with all system keys or passwords; • provide the Service Provider with sufficient, free, and safe access to your facilities to perform service; • remove all data, including confidential information, proprietary information and personal information, from the product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service; • remove all features, parts, options, alterations, and attachments not covered by the warranty; • ensure that the product or part is free of any legal restrictions that prevent its replacement; • if you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide warranty service. What Your Service Provider Will Do to Correct Problems When you contact a Service Provider, you must follow the specified problem determination and resolution procedures. The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. The Service Provider may direct you to download and install designated software updates. Some problems may be resolved with a replacement part that you install yourself called a "Customer Replaceable Unit" or "CRU." If so, the Service Provider will ship the CRU to you for you to install. If your problem cannot be resolved over the telephone; through the application of software updates or the installation of a CRU, the Service Provider will arrange for 22 ThinkStation Safety and Warranty Guide

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How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you
may obtain warranty service by contacting Lenovo or a Lenovo approved Service
Provider. A list of approved Service Providers and their telephone numbers is
available at: www.lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ from location
to location. Charges may apply outside a Service Provider’s normal service area.
Contact a local Service Provider for information specific to your location.
Customer Responsibilities for Warranty Service
Before warranty service is provided, you must take the following steps:
•
follow the service request procedures specified by the Service Provider;
•
backup or secure all programs and data contained in the product;
•
provide the Service Provider with all system keys or passwords;
•
provide the Service Provider with sufficient, free, and safe access to your
facilities to perform service;
•
remove all data, including confidential information, proprietary information and
personal information, from the product or, if you are unable to remove any such
information, modify the information to prevent its access by another party or
so that it is not personal data under applicable law. The Service Provider shall
not be responsible for the loss or disclosure of any data, including confidential
information, proprietary information, or personal information, on a product
returned or accessed for warranty service;
•
remove all features, parts, options, alterations, and attachments not covered
by the warranty;
•
ensure that the product or part is free of any legal restrictions that prevent
its replacement;
•
if you are not the owner of a product or part, obtain authorization from the
owner for the Service Provider to provide warranty service.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified problem
determination and resolution procedures.
The Service Provider will attempt to diagnose and resolve your problem by
telephone, e-mail or remote assistance. The Service Provider may direct you to
download and install designated software updates.
Some problems may be resolved with a replacement part that you install yourself
called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will
ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone; through the application of
software updates or the installation of a CRU, the Service Provider will arrange for
22
ThinkStation Safety and Warranty Guide