Lenovo ThinkStation D20 C&L 1 Pub Switzerland English-French-Greek-Ita - Page 33

Types of Warranty Service, Customer Replaceable Unit CRU Service, On-site Service

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Machine Type 4218 Country or Region of Purchase United States, Canada, Latin America, Brazil, Europe, Middle East, Africa Australia, New Zealand, Singapore, India, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Brunei, Sri Lanka, Bangladesh, Japan, Korea, China, Hong Kong S.A.R. of China, Taiwan Warranty Period Parts and labor - 1 year Parts and labor - 1 year Keyboard and mouse - 1 year Type(s) of Warranty Service 1 and 2 1 and 2 1 If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors. Types of Warranty Service 1. Customer Replaceable Unit ("CRU") Service Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called "Self-service CRUs". "Optional-service CRUs" are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product. An optional service offering may be available for purchase from a Service Provider or Lenovo under which Self-service CRUs would be installed for you. You may find a list of CRUs and their designation in the publication that was shipped with your product or at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the instructions shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider does not receive the defective CRU from you within thirty (30) days of your receipt of the replacement CRU. 2. On-site Service Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be Chapter 3. Lenovo Limited Warranty 29

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Machine Type
Country or Region
of Purchase
Warranty Period
Type(s) of
Warranty Service
United States, Canada,
Latin America, Brazil,
Europe, Middle East,
Africa
Parts and labor - 1
year
1 and 2
Parts and labor - 1
year
1 and 2
4218
Australia, New Zealand,
Singapore, India,
Malaysia, Thailand,
Indonesia, Philippines,
Vietnam, Brunei, Sri
Lanka, Bangladesh,
Japan, Korea, China,
Hong Kong S.A.R. of
China, Taiwan
Keyboard and
mouse - 1 year
1
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and the
available service. Scheduling of service will depend upon the time of your call,
parts availability, and other factors.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for
installation by you. CRU information and replacement instructions are shipped
with your product and are available from Lenovo at any time upon request. CRUs
that are easily installed by you are called “Self-service CRUs”. “Optional-service
CRUs” are CRUs that may require some technical skill and tools. Installation of
Self-service CRUs is your responsibility. You may request that a Service Provider
install Optional-service CRUs under one of the other types of warranty service
designated for your product. An optional service offering may be available for
purchase from a Service Provider or Lenovo under which Self-service CRUs would
be installed for you. You may find a list of CRUs and their designation in the
publication that was shipped with your product or at www.lenovo.com/CRUs.
The requirement to return a defective CRU, if any, will be specified in the
instructions shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included with
the replacement CRU; and 2) you may be charged for the replacement CRU if the
Service Provider does not receive the defective CRU from you within thirty (30)
days of your receipt of the replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the product. Some repairs may need to be
Chapter 3. Lenovo Limited Warranty
29