Lenovo U-550 Lenovo IdeaPad U550 UserGuide V1.0 - Page 63

Troubleshooting, A Password problem, Sleep or hibernation problems, I forgot my password. - parts

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Chapter 5. Troubleshooting A Password problem I forgot my password. • If you forget your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password changed. • If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. • If you forget your supervisor password, a Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Sleep or hibernation problems The computer enters sleep mode unexpectedly. • If the processor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for sleep mode. 49

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Chapter 5. Troubleshooting
49
A Password problem
I forgot my password.
•
If you forget your user password, you must take
your computer to a Lenovo authorized servicer or a
marketing representative to have the password
changed.
•
If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will
be charged for parts and service.
•
If you forget your supervisor password, a Lenovo
authorized servicer cannot reset your password. You
must take your computer to a Lenovo authorized
servicer or a marketing representative to have the
system board replaced. Proof of purchase is required,
and a fee will be charged for parts and service.
Sleep or hibernation problems
The computer enters sleep
mode unexpectedly.
•
If the processor overheats, the computer automatically
enters sleep mode to allow the computer to cool and to
protect the processor and other internal components.
Check the settings for sleep mode.