Lenovo U110 U110 Lenovo Safety and Warranty Guide V1.0 - Page 45

Lenovo SWG V1.0.book Page 37 Friday, February 29, 2008 1:39 PM What Your Service Provider Will Do to Correct Problems When you contact a Service Provider, you must follow the problem determination and resolution procedures specified. Your Service Provider will attempt to diagnose and resolve your problem over the telephone or through remote assistance. Your Service Provider may direct you to download and install designated software updates. Some problems can be resolved with a replacement part that you install yourself (such as mouse, speaker), called a "Customer Replaceable Unit" or "CRU." If so, your Service Provider will ship the CRU to you for you to install. If your problem cannot be resolved over the telephone or remotely, through your application of software updates, or with a CRU, your Service Provider will arrange for service under the type of warranty service designated for the product under the section titled "Warranty Information." If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it with one that is at least functionally equivalent. Chapter 3. Lenovo Limited Warranty 37